Team Leader

Job Description

Job Description is an integral part of the employment contract for the Team Leader role. The terms outlined here define the responsibilities, qualifications, and expectations of the employee while engaged in their role. Job Summary: The Team Leader is responsible for leading, managing, and mentoring a team of employees, ensuring the delivery of high-quality services to clients. This role involves overseeing team performance, providing training, and ensuring compliance with company policies and client requirements. As a pioneer leader, this position is crucial in establishing and maintaining high-performance standards in the initial phase of operations in Gurugram. Key Responsibilities: Lead, manage, and motivate a team to achieve performance targets. Monitor team performance and provide coaching, training, and feedback to team members. Develop and implement workflow processes to optimize productivity and quality. Serve as the primary point of contact between team members and management. Maintain strong client relationships and ensure client satisfaction. Manage team scheduling, attendance, and adherence to company policies. Conduct performance evaluations and support career development for team members. Collaborate with senior management to set team goals and objectives. Identify and resolve operational challenges promptly. Maintain accurate records of team performance and provide regular reports to management. Foster a positive and collaborative team culture. Qualifications: Bachelors degree in Business Administration, Management, or a related field (or equivalent experience). Proven experience as a Team Leader or Supervisor (2+ years preferred). Strong leadership, coaching, and mentoring skills. Excellent communication and interpersonal abilities. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and work under pressure. Proficiency in using MS Office and experience with CRM or ERP systems. Familiarity with BPO operations and client management is an advantage. Preferred Skills: Experience working with international clients, particularly in Australia, New Zealand, the UK, or the US. Knowledge of process improvement methodologies (Lean, Six Sigma). Ability to adapt to a startup environment and drive team growth. Compensation and Benefits: Competitive salary package as per the employment agreement. Performance-based incentives. Professional development and training programs. Supportive and dynamic work environment. Flexible working arrangements, subject to company policy.