457 Tat Jobs - Page 2

Job Title: Assistant Manager Allocation & MIS Experience Required: 5-7 years Job Description: We are looking for a skilled and experienced professional specializing in Allocation and MIS management. The ideal candidate will be responsible for overseeing the end-to-end allocation process of health claim investigations, ensuring accurate data management, timely reporting and effective coordination to drive operational efficiency and service quality. Key Responsibilities: Managing the end-to-end allocation process for PAN India, including reconciliation, data preparation and allocation. Monitoring turnaround time (TAT), cost efficiency and hit ratio performance in vendor allocations. Ensuring timely sharing of allocation MIS reports (Costing and Projections) for management review. Reviewing and monitoring insurer-wise SLA adherence to ensure compliance and service quality. Ensure timely sharing of allocation MIS reports with Team Leads, focusing on pending status and TAT adherence. Ensure submission of MIS requirements as received from insurance companies. Maintain comprehensive tracking of all allocation data, including Assigned, Unassigned, Allocation, Withdrawal, and Auto-closure cases. Monitor and track daily allocation volumes and associated costs. In case of any spike in count or cost, a Root Cause Analysis (RCA) must be conducted and reported. Qualifications and Skills: Graduation from any stream 5-7 years of experience in health claim processing/Allocation. Ability to analyze large volumes of allocation data, identify trends, and make data-driven decisions Proficiency in MS Excel (pivot tables, VLOOKUP, formulas), data visualization tools (Power BI) Strong ability to manage multiple tasks, meet deadlines, and ensure timely delivery of reports and allocations. Strong knowledge of MIS, including report creation, costing analysis, projection modeling, and performance dashboards. In-depth knowledge of data preparation, reconciliation techniques and allocation methodologies across a large geographic area (PAN India)

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow Service Portal. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years.

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3.5 to 4.25 LPA Contact for Further Details: Varsha- 9251688428

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Further Details: Kamya 9084148502

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Role & responsibilities 1. Core Talent Acquisition Expertise Experience designing & executing talent attraction strategies (digital, social media, employer branding) Strong background in multi-channel sourcing: referrals, job portals, RPOs, social media, vendors Proven experience in managing end-to-end recruitment funnels Expertise in improving key recruitment metrics: Time-to-fill, Quality-of-hire, Offer-to-join ratio, etc. Experience with Applicant Tracking Systems (ATS) and recruitment analytics 2. Strategic & Leadership Capabilities Experience building and leading large TA teams Experience with strategic recruitment projects (e.g., campus hiring, weekend drives, social media hiring) Ability to coach & guide business leaders on talent planning and interviewing techniques Demonstrated ability to influence senior stakeholders 3. Candidate Experience Focus Demonstrated success in driving candidate experience programs Ability to implement and act on candidate feedback Experience in building employer branding and EVP initiatives 4. Process Excellence & Compliance Hands-on experience in improving recruitment processes through automation/tools Exposure to compliance, internal audits, documentation, and recruitment reportingFamiliarity with market benchmarking, compensation structuring, and internal parity 5. Soft Skills & Professional Traits Strong written and verbal communication (presentation & stakeholder management) High energy, team motivator, culture carrier Adaptable to fast-paced and diverse work environments Skilled in negotiation, conflict management, and influencing 6. Technology & Tools Proficiency in MS Office (Excel, Word, PPT) Familiarity with recruitment tools/platforms (ATS, dashboards, sourcing platforms) Preferred candidate profile 14 years of relevant recruitment experience, of which at least 5 years of experience in a managerial role. • Excellent writing and presentation skills Motivate and energize the team to be candidate-friendly Expertise in managing multiple and overlapping processes and projects to completion. Prioritize effectively to meet the aggressive timelines Proficient in Microsoft Office applications including, but not limited to, Word, Excel, and PowerPoint Capacity to handle challenging issues in a diverse and dynamic work environment. Skilled negotiator with the ability to influence internal stakeholders and external candidates. Hands-on attitude with ability to work in a multi-cultural environment.

Position : Operations - Investigation Brief Job Profile : Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation Career Level : Medical Officer/ Deputy Manager/ Manager Medical Graduate Minimum Mandatory Qualification : BAMS, BHMS, BDS, For Manager MBBS (Preferred) Experience (in years) : 3 - 7 years of experience in investigation Minimum Mandatory Skill Set : Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Desired Competencies/ Skill Set : MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry : Health Insurance, TPA, Hospitals, Healthcare

Position : Operations - Investigation Brief Job Profile : Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation Career Level : Medical Officer/ Deputy Manager/ Manager Medical Graduate Minimum Mandatory Qualification : BAMS, BHMS, BDS, For Manager MBBS (Preferred) Experience (in years) : 3 - 7 years of experience in investigation Minimum Mandatory Skill Set : Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Desired Competencies/ Skill Set : MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry : Health Insurance, TPA, Hospitals, Healthcare

Position : Operations - Investigation Brief Job Profile : Claims adjudication, fraud and leakage control, client/provider feedback, team training and retention, Investigation Career Level : Medical Officer/ Deputy Manager/ Manager Medical Graduate Minimum Mandatory Qualification : BAMS, BHMS, BDS, For Manager MBBS (Preferred) Experience (in years) : 3 - 7 years of experience in investigation Minimum Mandatory Skill Set : Knowledge of Processing of claims, quality check and adherence to TAT, computer skills, excel. Candidate should be open to work in 24X7X365 shifts Desired Competencies/ Skill Set : MS Excel and MIS skills, Candidate having work experience of claim processing, Investigation, computer skills. Preferred Industry : Health Insurance, TPA, Hospitals, Healthcare

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Stakeholder management and leadership: Managing key stakeholders and their expectations. Ensuring healthy relationship with Regulators and external auditors. Consistently explore opportunities for efficiency in the processes we adopt and follow. Provide training and coaching to junior members of the team. Contribute to delta initiatives that Ops run - Design, develop and deliver efficiency tools Decision making and problem solving: Effective problem solving skills with a deeper, broader and clear understanding, Commercial effectiveness and reasonably good industry connect which can help the role. Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Essential Skills and Qualifications will include: Knowledge of the securities market (Equity, Bonds & F&O) - transactions processing, reconciliations, corporate actions, billing, operational risk management Should be well versed with PMS, IA, AMFI, Depository Byelaws and SEBI regulations Excellent interpersonal skills Good analytical and communication skills Thorough knowledge of accounting principles and standards Educational degree of minimum Graduate level Join us as an Operation Analyst at Barclays, where youll be working with the wealth operations team in Barclays Securities India Private Ltd (BSIPL) and supporting the domestic wealth business. Purpose of the role: To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. Skills required: Graduate/MBA with 4 to 8 years of experience in investment operations from Banks/brokerage houses. Should be a good team player having good verbal and written communication. Maintains appropriate evidence and takes necessary steps required to support all operational attestations and internal policies. Complete all required regulatory certifications for the role. Independently coordinate withinternal/concurrent/regulatoryauditors and to ensure satisfactory audit ratings. Work towards the service levels and TAT are met To roll out implementation of regulatory related circular and compliance processes. Enhance operational efficiency related to the operational areas by working closely with internal and external stake holders and IT team. Manage queries / escalations from Business , Issue resolutions and if required from clients on client reports Planned enhancements i. e. Drafting of Business Requirements Document and coordination with Technology team, Coordinate with project managers and testing resources, Supervise the testing carried out and also execute testing, if necessary Ensure that Service Level Agreements laid out are adhered to. Handle escalations effectively and work towards speedy resolution.

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in English and regional Language Very strong people person with excellent interpersonal skills Tech-savvy

Job Title: Analyst / Senior Analyst / Lead Analyst Fund Accounting Experience: 1 to 10 Years Location: Bangalore Analyst Up to 15 LPA Senior Analyst - Up to 20 LPA Job Responsibilities: As a part of the Fund Accounting team, you will be responsible for end-to-end operations related to Private Equity, Real Estate, and Hedge Fund portfolios. This role requires attention to detail, strong analytical capabilities, and experience in financial operations and reporting. Core Responsibilities: Handle Fund Accounting and Financial Operations, including: Bookkeeping, Journal Posting, and Preparation of Financial Statements. Management Fee, Carried Interest, and Expense Calculations & Postings. Capital Call processing and Capital Call Memo Preparation. Investor Distribution Calculations and Memo Preparation. LC (Letter of Credit) Opening, Follow-up with LPs for funding. Fund Transfer, Wire Preparation, and LC Reconciliation. Cash Reconciliation, Cash Tracking, and Posting Journal Entries. Prepare and review: Investor Reports and Fund Performance Reports in line with SLAs. Capital Transaction Reports and Valuation of Portfolio Investments. Daily and periodic Cash and Financial Reporting. Ensure compliance with agreed TATs and provide error-free deliverables. Work with internal applications and platforms for partnership accounting. Contribute to process enhancements by suggesting and implementing process improvement ideas. Maintain a healthy and professional work environment with strong interpersonal skills. Collaborate closely with cross-functional teams to handle daily operations smoothly. Desired Skills & Qualifications: Strong understanding of Fund Accounting principles and Financial Reporting. Prior experience in Private Equity, Hedge Funds, or Real Estate Funds is preferred. Proficiency in MS Excel and accounting software/tools. Good communication and stakeholder management skills. Ability to work under pressure and manage deadlines effectively. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure high levels of customer satisfaction. 3. Inventory Replenishment - Implement and manage both Push and Pull replenishment models as per seasonal demand, customer requirements, and inventory flow goals. - Coordinate with the procurement and supply chain teams to maintain optimal stock levels. 4. Infrastructure and Seasonal Planning - Plan and oversee infrastructure setup at plants and depots to meet seasonal demands and peak operational periods. - Ensure all logistics infrastructure (including storage, handling, and transportation facilities) is prepared to support seamless operations during high-demand seasons. 5. Depot Operations and Efficiency Management - Manage depot operations to ensure high levels of efficiency and productivity. - Monitor and optimize depot layout, storage capacity, and process flows to reduce turnaround times and improve space utilization. - Drive initiatives to enhance product freshness and liquidation, minimizing stock losses and maximizing inventory turnover. 6. Regulatory Compliance - Ensure all depots within the cluster adhere to local and national regulatory standards, including safety, environmental, and quality regulations. - Regularly conduct compliance audits and implement corrective measures when needed. 7. Transportation Management - Assess and manage vendor partnerships for transportation, ensuring timely and cost-effective delivery solutions. - Oversee transportation execution from depots to customers, ensuring adherence to service level agreements (SLAs) and OTIF metrics. - Drive continuous improvement initiatives for transportation routes, scheduling, and vendor performance. 8. Cost Management - Drive cost-efficiency strategies across all logistics functions within the cluster. - Monitor and manage budgets, ensuring that all logistics expenses align with the cluster’s financial targets.

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

*Responsible for Managing RCM Client accounts. *Should be able to do production planning & control *Monitoring of client metrics as part of Practice Management *Monitor internal KPIs/SLAs Contact Person :HR -7539927521

Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification 12+ Work from office CTC: 27k (Take home 22k) 6 Days Working; 1 day rotational off Day Shifts Contact: HR Varsha 9251688428

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Drive and own the business targets (disbursals, productivity, market share) for the DSA channel in the zone. Formulate and execute zonal sales strategies aligned with company objectives. Ensure consistent growth across all cities/regions within the zone. 2. DSA Channel Development & Management Identify and develop high-potential DSAs and sourcing partners across the zone. Build long-term relationships with key DSA partners to ensure sustained business flow. Ensure proper onboarding, training, and performance tracking of DSAs. 3. Team Leadership Lead and manage a team of Regional Sales Managers (RSMs) and Area Sales Managers (ASMs). Set clear KPIs for the sales team and monitor performance regularly. Mentor and motivate team members to enhance productivity and drive results. 4. Compliance, Risk & Portfolio Quality Ensure adherence to company policies, underwriting norms, and regulatory requirements across all sourcing points. Maintain healthy portfolio quality with minimal delinquencies. Liaise with risk, credit, and collections teams to ensure end-to-end management of the loan lifecycle. 5. Operational Excellence Drive TAT adherence and streamline the file processing and approval mechanism. Optimize cost of acquisition and improve process efficiency across DSAs. Leverage analytics and dashboards to monitor performance and take corrective actions. 6. Stakeholder Management Collaborate with cross-functional teams including Credit, Risk, Collections, and Operations. Provide regular business updates to senior leadership. Share market intelligence and competitor insights to guide product and policy changes. Education: Graduate (MBA/PGDM preferred)