421 Tat Jobs - Page 3

About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years"™ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill

About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years"™ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years"™ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About The Role Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years"™ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills

About The Role Area Business Manager Small Business Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand client"™s business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years"™ experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills

About The Role Position TitleAssociate Service Manager WBG/CIIB Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB) Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"™s custody demat account opening & services Managing team of Service Managers. Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues Graduate with minimum 8-14 years of Banking experience Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications Ability to work under pressure in a dynamic environment Should have eye for detail & be meticulous Strong communication (Oral and Written) & Networking Skills Job Role

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Team Member Trade Advisory Desk (Capital Account Transactions Back office operations) Should have proficiency in handling MS Excel Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly. Should possess good communication skills both oral and written. Should be able to respond professionally on stakeholders queries received if any. Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI Should maintain professional inter-team communication and co-ordination. Candidate should have the skill set to handle the following: Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. Where necessary guide the customers on discrepancy resolution related to FIRMS reporting. Periodical reconciliation of RBI reporting with system generated remittance and other reports. Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. Follow-up on pending FDI reporting. Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc. Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. MIS maintenance and circulating MIS to internal teams as per requirements Maintaining strict TAT terms, efficient first time right services to internal and external customers. Should be ready to walk the extra mile in delivering services. Should have proficiency in handling MS Excel Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly. Should possess good communication skills both oral and written. Should be able to respond professionally on stakeholders queries received if any. Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI Should maintain professional inter-team communication and co-ordination. Candidate should have the skill set to handle the following: Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. Where necessary guide the customers on discrepancy resolution related to FIRMS reporting. Periodical reconciliation of RBI reporting with system generated remittance and other reports. Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. Follow-up on pending FDI reporting. Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc. Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. MIS maintenance and circulating MIS to internal teams as per requirements Maintaining strict TAT terms, efficient first time right services to internal and external customers. Should be ready to walk the extra mile in delivering services.

Area Business Manager Small Business Job Role To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers To understand clients business & provide appropriate working capital and business loan solutions across fund/ non-fund based products like Cash Credit, Demand Loan, BG etc. up to limit of Rs. 100 lacs Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirement Preferably MBA/ CA Experience7-8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills

LSM-CD. The role will be handling a team of ASM and SM for the assigned region. Managing and supporting effective deployment of the team of sales professionals with respect to the geographical area, exploring new markets and allocating resources to most profitable opportunities, effectively engage Operations & Risk teams to understand and contribute to the overall processes & profitability across locations. Getting new key dealers to expand dealer base and manage dealer relationship. Maintain the productivity at required level. Ensure the customer satisfaction. Ensure TAT times on approved and disbursed applications and dealer payments. Meeting with ZSM & set target monthly/weekly for ASM, RM, DST. Prepare monthly working plan for sales teams, review weekly, monthly plan for ASM / SM by visiting respective location Work towards building team relations and bringing in new initiatives to increase productivity. Creates opportunities and utilizes all available organizational forums to state and reinforce the organizational vision

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Hiring for a leading Consumer Appliance Manufacturing Location :Pune Industry :Consumer Appliance (Water Purifier Heater etc) Exp: 2 to 10 yrs (Age Max: 35) Preferred Education: B.E Role & Responsibilities: Franchise or channel partner appointment for service delivery ,Franchise management Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASPS team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASPs as per timeline. Yearly revenue target as per yearly budget. Monthly report as per business requirement. Service expansion as required, ensure 100% service coverage. Regular Quality feedback to support organization to have continuous improvement

Positions Available:- Recruitment Manager-IT (PST Shift) Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the MSP/VMS/Direct Clients. Work with Leads and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-10 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

4-6 years' 1. Knowledge of accounting principles, Journal Entries and Reconciliation - Inter- Company-SGA- Revenue and Inventory- Fixed Assests- Closing and Reporting 2. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms TAT and accuracy after training 3. Excel knowledge 4. SAP knowledge preferred 5. Review of activities and reconciliation 1. Ability to understand client expectations and requirements 2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution 3. Ability to maintain relationships with relevant line manager / counterparts / stakeholders 1. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these 1. Understands and works towards the common goals of the organization rather than getting confined to own silo 2. Resolves conflicts at his / her level; escalates if required.3. Displays good collaborative spirit4 Does not resist change management5. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.1. Identifies anomalies, errors and aberrations in output3. Proposes and implements process improvements.1. Participates actively in team meetings; articulates thoughts clearly2. Listens with attention and builds own understanding3. Demonstrates strong verbal and written communication skills ' Qualifications B.com/ M.com/ MBA Finance Job Location

Key Objective of the Job: 1.Developing operational strategy, Operational process design for Education Loan Product. 2.Should be a Subject Matter expert in Education Loan Ops 3.Flair understanding of Loan Operations processes, Key Performance metrices etc 4.Engage with the stakeholders to drive Process improvement, re-engineering, and enhancements. 5.Stakeholder Management - Product, IT, Business, Ops, SLA partner and Outsourcing Partner. 6.Project Management BRD writing, UAT and Process Improvement/Automation 7.Managing and driving of a mid-sized team 18 to 20 Team members Major Deliverables: 1. SLA Management TAT/Delivery 2.Timely implementation of Process/ Projects as per Plan 3.Quality and productivity monitoring of the team 4.Compliance management as per policy/RBI regulation. 5.Managing Process control / Ops Risk etc. Specialized job competencies: 1.Good knowledge of retail loan products along with Education Loans 2.Ability to handle multiple priorities and demands in a fast-paced dynamic environment. 3.Flexible, self-driven and Proactive 4.Strong Stakeholder management and Project Management skills 5.Ability to handle mid-sized team. Other desired attributes: 1.Good communication skills 2.Good negotiation skill & presentation Educational Qualification: PG/MBA Location- Mumbai,New Delhi,Pune,Bengaluru,Hyderabad,Chennai