Support Engineer (Cloud & BigData) - Intermediate

What You’ll Do

• Provide Application Support for complex microservices, cloud based batch platform.
• Oversee and adapt monitoring and alerting systems (GCP, PagerDuty etc). Interact with automated monitoring and healing infrastructure to ensure healthy environments.
• Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
• Create and maintain standard operating procedures or runbooks for performing maintenance tasks, applying configuration changes, and remediating problems across multiple environments
• Identify potential process improvements across the teams
• Define and drive architectural enhancements into system to mitigate potential failure points
• Provide impact assessment and mitigation plan for changes going into the production environment
• Investigate root cause of severe and systemic outages, identify corrective actions
  

What Experience You Need

• Bachelor's Degree in Computer Science, Information Management or in “STEM” Majors
• Experience with configuring, customizing, and extending monitoring tools (Appdynamics or DataDog.)
• 1+ years’ experience with all stages of an agile software development lifecycle (CI/CD) supporting Java/Javascript UI applications (JQUERY).
• 2 years of experience troubleshooting Java EE applications
• Experience working with PostGres database
• 2+ years’ experience in GCP
• Knowledge of TCP/IP networking, load balancers, high availability architecture, zero downtime production deployments.
• Demonstrated ability to script around repeatable tasks ( Bash)
• Able to troubleshoot and debug applications (Java, SQL)
• You possess good written and verbal communication skills with the ability to communicate with team members.
  

What Could Set You Apart

• GCP Cloud certification
• Hands-on programming knowledge in Application Development or scripting
• Demonstrated ability to quickly and accurately troubleshoot system issues.
• A real passion for and the ability to learn complex applications and grasp domain knowledge.