SRE Level 2 Level 1 Engineer

Litmus7

1 - 5 years

0 Lacs

Trivandrum Kerala India

Posted:1 day ago| Platform:

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Skills Required

support shopify monitoring logging dashboarding report appdynamics splunk datadog itil management risk jira servicenow zones

Work Mode

On-site

Job Type

Full Time

Job Description

Experience Required : 1 - 5 years

Must have knowledge of Production Application Support.
Good to be from e-commerce/Retail background.
Must have solid Level 2, Level 1 support experience in eCommerce platforms such as Shopify, Blue Yonder, MAO, ATG, Sales Force Commerce.
Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic), Pager duty, slacks, Opsgenie.
Must have knowledge of ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
Experience working with postman.
Should have knowledge of building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Helix)
Should know how to work with the Dev team, cross functional teams across time zones and be willing to work on rotational shifts.

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