Support Engineer (L3 Support) For ForgeRock OpenAM IOSPL Technology Services Private Limited

4.0 - 7.0 years

13 - 14 Lacs

Noida

Work from Office

About the role: We're looking for an experienced IAM Support Engineer to join our Managed Services team. The role focuses on ForgeRock Access Management (AM) support, including incident handling, problem management, and change control, while ensuring high system performance and customer satisfaction. Job Responsibilities: Provide L3 support for ForgeRock AM, including incident, problem, and change management Troubleshoot complex integration and performance issues Coordinate with customer teams and act as the primary IAM contact onsite Handle application onboarding, SSO integration, and workflow customization Perform system upgrades, patches, and regular maintenance Generate reports and documentation on IAM operations Develop scripts, rules, and workflows for automation Required Skills & Qualifications: 4-6 years of IAM support experience with ForgeRock OpenAM Hands-on experience in large-scale IAM environments Good understanding of Java, SQL, REST APIs, Active Directory/LDAP Exposure to SailPoint IIQ (preferred) Strong communication, problem-solving skills, and customer handling experience

Posted 23 hours ago

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