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Sr Service Administrator & Planner 1 1

0 years

0 Lacs

Gurgaon

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service compensation sustainability technology development coaching packaging drive monitoring communication compliance sap reports support billing excel recruiting

Work Mode

Remote

Job Type

Part Time

Job Description

You may be our new
[Sr. Service Administrator]

SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

The Service Administrator will supports field service operations by managing administrative tasks, coordinating service orders, monitoring costs, and ensuring seamless communication between customers, engineers, and internal departments.
Key Responsibilities:
  • Plan and coordinate travel for a team of 40+ field service engineers and specialists.
  • Track and control service costs, ensuring budget compliance via SAP reports.
  • Coordinate contract sign-off with customers and internal departments.
  • Create, update, and close CS service orders; ensure proper cost center allocation.
  • Review and release service reports for manager approval.
  • Support engineers with travel, tools, uniforms, and admin needs.
  • Monitor working hours against contract terms; escalate discrepancies.
  • Ensure accurate service billing and follow up on pending reports.
  • Handle supplier POs, invoices, goods receipt/issue in SAP.
  • Assist in team competency development and morale initiatives.
Skills & Qualifications:
  • Experience with SAP, Sales force.
  • Master in excel & preferance to person knowling BI tool
  • Attention to detail with budget and cost control
  • Effective communication across teams and departments
  • Prior experience in a service admin/support role is a plus
Contact
SIG Recruiting Team
Phone: +49 246 279 1436
Email: recruiting@sig.biz

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