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2.0 - 7.0 years

4 - 8 Lacs

Chennai

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Summary: The primary function of the senior support Engineer is to resolve technical issues for our customers The candidate must have a strong technical aptitude for preventing problems as well as solving them They should have good communication skills and a track record for providing high customer satisfaction Key Tasks Handle case escalations from other Support Engineers Provide all information need by Falconstor TS to maintain Salesforce Database (customer configuration) Ability to interpret Tier product logs (switches, storage, O S, Backup applications, etc ) Diagnosis of the problem = Interpret/validate the error, find a workaround, identify an available patch Identification of possible code issues that could be causing the problem Checking Code Upgrade feasibility with current HW platform for approval (memory, disk space, drivers) Make sure no regression in new code Diagnosis of the problem remotely using available tools (Phone/Chat/GTM) Reproduction of the issue through simulation of customer s environment (Lab) Working with engineering support toward resolution of all escalated issues Provide ETA for patch or new build delivery Ability to install Patches, Linux Packages, and run executable binaries Feeding back End-user requirements for Product Enhancement (RFE) Arbitrating communication between different vendors (Falconstor is often in the middle of the solution) Provide Root cause analysis document whenever possible Key Attributes BS in computer science, electrical engineering or equivalent Minimum 2 years of Technical Support experience In-depth understanding of storage software and computing architectures, networks, operating systems and applications Good Linux/Unix server administration or development experience - AIX, HPUX and /or Solaris Good networking knowledge: TCP/IP, DNS, routing Storage Area network, network attached storage and/or iSCSI/FC Backup or storage solution design experience Experience working with EMC, IBM, Hitachi, HP storage or equivalent Knowledge of virtualization platforms like VM ware, Hyper-V desirable Knowledge of databases such as Oracle, Exchange, SQL desirable Symantec NetBackup, EMC Networker, IBM TSM Experience with scripting languages bash, Perl/Python is a plus Experienced, proven problem solver Must be customer oriented and focused on making the customer successful Must have strong verbal negotiating and influencing skills Excellent planning and organisation skills Excellent verbal and written communication skills Excellent time management skills Must be a self-motivated can work on their own Able to distill complex issues into simple terms Must be willing and able to travel (occasional)

Posted 15 hours ago

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3.0 - 6.0 years

5 - 9 Lacs

Mumbai

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About NCR Atleos Job Title System Administrator (Linux/Unix) Job Location Mumbai, India The Linux System Administrator is responsible for installing, configuring, maintaining, and supporting Linux/Unix servers, networks, and applications. They ensure the system is secure, reliable, and efficient. Key Responsibilities Provide support for Unix/Linux systems, including installation, configuration, and maintenance. Monitor system performance and troubleshoot issues, ensuring optimal uptime and performance. Perform routine system administration tasks, such as user management, file system management, and backup/restore operations. Assist in the implementation of system upgrades and patches, following best practices and change management procedures. Collaborate with other IT teams to resolve cross-functional issues and ensure seamless integration with other systems. Document system configurations, procedures, and troubleshooting steps to maintain an up-to-date knowledge base. Participate in on-call rotations and respond to system emergencies in a timely manner. Stay updated on emerging technologies and trends in Unix/Linux systems administration. Qualifications Bachelors degree in computer science, Information Technology, or a similar field, or equivalent experience. 3-5 years of proven experience as a System Administrator in a similar role. Strong understanding of Unix/Linux operating systems and associated technologies Experience in C/C++ and programming in Linux environment are a must. Relevant certifications such as CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or LPIC-1 are a plus. Work Environment This is a full-time position. Candidates must work at least 4 days a week from the office. Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Posted 4 days ago

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5.0 - 10.0 years

6 - 10 Lacs

Bengaluru

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As a Senior DevOps Engineer with expertise in Azure and AWS, you will play a pivotal role in driving the deployment, automation, and continuous improvement of cloud-based platforms supporting R&D efforts in drug discovery and development. You will bridge software development, IT operations, and quality assurance, ensuring a reliable, scalable, and automated infrastructure that accelerates deployment cycles and minimizes downtime. Key responsibilities include: Spearheading the deployment of new releases, ensuring seamless updates that enhance platform performance and capabilities. Managing and maintaining Azure AD (Entra ID) for identity and access management, including authentication flows for both internal and third-party services. Advocating and implementing DevOps best practices, including CI/CD, automation, and observability across our platforms. Collaborating with cross-functional teams to influence architectural decisions and align infrastructure with business goals. Ensuring compliance and security within a regulated environment (GxP preferred) by implementing role-based access control (RBAC), secrets management, and monitoring frameworks. You will join a multicultural, agile team with high autonomy in decision-making. This role requires on-site presence at our Bangalore location. Your Skills & Experience: Must-Have: 5+ years of experience in DevOps, cloud infrastructure, and automation. Strong expertise in Azure DevOps, including project configurations, repositories, pipelines, and environments. Proficiency in Azure AD (Entra ID), including app registration, authentication flows (OBO, Client Credentials), and access control. Experience with AWS services such as VPC, IAM, STS, EKS, RDS, EC2, ECS, Route53, CloudWatch, CloudTrail, Secrets Manager, S3, API Gateway, Lambda, and MWAA. Hands-on experience in containerization and Kubernetes, including Docker, Helm, and ArgoCD (GitOps). Strong scripting and automation skills in Python for workflow automation and integration. Proficiency in Infrastructure as Code (IaC) using Terraform and AWS CloudFormation. Experience with configuration management tools such as Ansible for automating service provisioning and management. Strong experience in observability, including logging, monitoring, and tracing with tools like Prometheus, Grafana, ELK Stack, or AWS-native solutions. Excellent understanding of security best practices in DevOps, including RBAC, secrets management, and compliance frameworks. Ability to work in multinational teams across US, Europe (primarily Germany), and India. Strong communication skills in English for both technical and non-technical stakeholders. Good to Have: Experience in a regulated environment (GxP, Pharma, or Life Sciences). Knowledge of Next.js, Storybook, Tailwind, TypeScript for front-end web development. Experience with PostgreSQL, OpenSearch/Elasticsearch for data management. Familiarity with R and SAS for data analysis and statistical modeling. Understanding of AWS billing practices and cost optimization tools. Why Join Us? Work in a high-impact role contributing to cutting-edge R&D in drug discovery and development. Be part of a multicultural, agile team with high autonomy in decision-making. Exposure to a diverse tech stack combining Azure, AWS, Kubernetes, Python, and CI/CD tools. Opportunities for career growth and skill development in cloud computing, security, and automation. If you are curious, ambitious, and eager to take on this challenge, apply today and be at the forefront of shaping the future of Data & Analytics in Healthcare IT Experience required: Your role: you will be responsible for IT Systems in Target for Incident, change and release management. Communicating with customers service providers and other stakeholders. Responsible for the delivery of system and support services and ensuring that they meet business requirements. Perform System Management Tasks Employee is expected to act independently to ensure aspects of meeting quality levels on system user satisfaction, system owner interactions/stakeholder management and relevant GxP requirements Qualification : Bachelor's or master's degree with 5+ years of experience and proficiency within IT 3+ years of working in pharmaceutical industry regulatory industry. Strong experience in in Change and Release Management along with incident and problem management. Strong compliance understanding and documentation experience (preferably knowledge on GxP) Global stakeholder management experience. Preferably knowledge on Agile ways of working. Experienced in the use of office desktop applications and tools. Knowledge on compliance, Validation, and documentation. High degree of flexibility and good interpersonal skills. Excellent communication skills written and orally in English. Design, develop, test and document Business requirements. Knowledgeable in Linux, AWS, Windows server Understanding of IT Landscapes and keen to work on diverse IT systems Autonomous review and clarification of business requirements before implementation, creation, and documentation of technical design/entity-relationship including alignment with stakeholders Autonomous coordination of test activities with business and IT stakeholders. Good acumen of business functions with a Service Delivery mindset. Flexible for any IT task ranging on new technology, Support & Development Understanding of the basic global infrastructure of the AWS Cloud. Knowledge of the core AWS services, including computer, networking, storage, and databases. Familiarity with AWS architectural principles, such as the AWS Well-Architected Framework, which includes security, reliability, performance efficiency, operational excellence, and cost optimization. Understanding the basic functions and use cases of primary AWS services such as Amazon EC2, Amazon S3, Amazon RDS, and Amazon VPC. Knowledge of the AWS shared responsibility model and basic security and compliance aspects of the AWS platform. Understanding of basic security and compliance services offered by AWS, including AWS Identity and Access Management (IAM), Amazon CloudWatch, and AWS Trusted Advisor. Basic understanding of deploying applications in the AWS Cloud and managing operational services. Awareness of technical assistance resources provided by AWS, including AWS support plans and the AWS Knowledge Center. Familiarity with Unix servers (must), Oracle PLSQL, and Windows servers. Understanding of billing practices and how to interpret billing documents. Knowledge of different pricing models for various AWS services and how to use cost management tools. This position offers the chance to work in a global environment and enjoy the atmosphere in an open-minded international team.

Posted 5 days ago

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5.0 - 10.0 years

10 - 20 Lacs

Chennai

Remote

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Role: Application Support Engineer Windows & Scripting Location: Remote Engagement: Annual Contract Start Date: Immediate Working Hours: Australian Business Hours Rate: Competitive – Based on experience Note: Only considering candidates who can start immediately. Excellent communication skills are mandatory . About the Role: We’re seeking an experienced Application Support Engineer to join a high-performing delivery team supporting licensed server environments and application workflows. This is a critical short-term contract focused on maintaining application performance, managing vendor relationships, and supporting internal teams with documentation and scripting support. Key Responsibilities: Manage and maintain licensed server applications and ensure high availability Troubleshoot and run PowerShell scripts as needed for task automation and diagnostics Perform SSL renewals, application upgrades, and client-server maintenance tasks Liaise with business stakeholders and external vendors for licence renewals, issues, and support coordination Monitor application performance and document all issues and fixes in the knowledge base Create and manage automated tasks using system tools and scripting Skills & Experience Required: Hands-on experience with Windows and Unix/Linux server administration Solid PowerShell scripting experience (troubleshooting, modifying, executing scripts) Understanding of licensed server architecture and client-server communication Strong experience with application and system support in enterprise environments Demonstrated experience managing business stakeholders and vendors Excellent written and verbal communication skills (mandatory) Must be available to work Australian business hours Additional Details: Must be available for immediate start (no notice period) Work is remote but will follow strict AU business hours High potential for extension based on performance Reporting directly to CloudMarc delivery leads in Australia

Posted 2 weeks ago

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3.0 - 6.0 years

5 - 9 Lacs

Bengaluru

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Linux L2 rimary skill: AIX. Secondary skill: Linux/Solaris Installation, maintenance and upgrade of UNIX/AIX server operating systems;Migrating UNIX server platforms . NIM administration troubleshooting . Experience on working in LPAR, DLPAR, HMC,PowerVM, LPM. firmware upgrade of IBM hardware, HMC and PowerVM upgrade .System Levelapplication support, network and server monitoring

Posted 2 weeks ago

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2 - 5 years

2 - 7 Lacs

Bengaluru

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Req ID: 315962 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SQL Systems Administration Senior Associate to join our team in Bangalore, Karnataka (IN-KA), India (IN). A) Responsibilities Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Refine and automate regular processes, track issues, and document changes, for efficiency and cost optimization. Provide 24x7 support for critical production systems. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. B) Skills & Qualifications 1-3 year experience on SQL Server 2008/2012/Above versions in database administration, in an enterprise environment with multiple database servers is required. Knowledge of database Architecture and administration Knowledge of incident and problem queue management. Knowledge of database backups, restores and recovery models Experience working with Linux, Windows & Unix servers. Excellent written and verbal communication, problem solving skills Flexible, team player, “get-it-done” personality Ability to work independently (SOP based Activities), with little or no direct supervision. Ability to multi-task and context-switch effectively between different activities and teams Basic ITIL foundation, Continual Service Improvement and Total Quality Management experiences. C) Nice to Have(Optional) Knowledge of scripting. Knowledge of SSIS, SSRS, T-SQL. Experience supporting Logical DBA activities. MCTS, MCITP, and/or MVP certifications a plus D) Preferred Education: Bachelors in Computer Science or equivalent. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Database, SQL, DBA, PLM, Unix, Technology, Management

Posted 1 month ago

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