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SQL Support (L2) - R01550303

0 years

0 Lacs

Bengaluru Karnataka India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

sql support data sqs redshift servicenow slack service analyze resolve analysis report

Work Mode

On-site

Job Type

Full Time

Job Description

Lead Data Engineer

Primary Skills

  • Athena, SNS, SQS, CloudWatch, Kinesis, Redshift
Job requirements
  • Monitor/track multiple sources for issues being reported – ServiceNow/Slack/Email/Calls
  • Create and track all incidents/production issues in Service Now with the right categorization
  • For all ServiceNow incidents, analyze the inputs from helpdesk and assign them to the right application queue.
  • Manage the queue assignments of incidents based on status and change of context.
  • Perform actions based on SOPs to analyze/resolve the issue.
  • Identify the root cause or source of issue as possible to make L3 analysis easier.
  • Create the summary of actions done, possible next steps and handover to L3 team changing the assignment.
  • Communicate with the end user on updates and gather additional data and feedback.
  • Validate the fix provided by L3, update incidents as required and involve L4/L5 as required.
  • Report the trend and pattern of issues to deed product backlogs and create SOPs on identified issues and resolutions for future consumption.
  • Provide on-call support for any critical issues during the weekend

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Brillio
Brillio

IT Services and IT Consulting

Dallas Texas

5001-10000 Employees

37 Jobs

    Key People

  • Ram Reddy

    CEO

  • Ravi Bhatt

    President - Global Delivery

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