Specialist Process Associate

Company Description

• Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner
• Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI’s are met
• Ensure effective & timely communication is maintained with stakeholders (written and verbal)
• Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements
• Answer calls or make outbound calls to the stakeholders for immediate resolutions
• Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA
• Be up to date with process updates on compliance requirements and processes
• Be efficient in day to day working
• Report accurate data on real time basis
• Encouraging team camaraderie
• Achieve organisational values

Experience, Skills & Attributes

Required

• Proven track record auditing/vetting documentation accurately
• Well Organised and should be able to multitask
• Meet deadlines within fast paced environment
• Self-motivated even when undertaking repetitive tasks
• Proven ability to build relationships with internal or external parties with excellent telephonic and email communication skills
• Process driven and keen to ensure efficiencies are achieved
• Excellent problem solving skills and able to use own initiative

Attributes

• Conscientious and understanding of the importance of accuracy and quality
• Enthusiastic, able to engage with internal and external stakeholders via email, phone and video call

Total Experience Expected: 00-02 years

Qualifications

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.