Specialist Process Associate

Sopra Steria

0 - 2 years

1 - 4 Lacs

Noida

Posted:3 weeks ago| Platform:

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Skills Required

Process Associate Outbound Usage Compliance KPI Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner
Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI s are met
Ensure effective & timely communication is maintained with stakeholders (written and verbal)
Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements
Answer calls or make outbound calls to the stakeholders for immediate resolutions
Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA
Be up to date with process updates on compliance requirements and processes
Be efficient in day to day working
Report accurate data on real time basis
Encouraging team camaraderie
Achieve organisational values

Experience, Skills & Attributes

Required

Proven track record auditing/vetting documentation accurately
Well Organised and should be able to multitask
Meet deadlines within fast paced environment
Self-motivated even when undertaking repetitive tasks
Proven ability to build relationships with internal or external parties with excellent telephonic and email communication skills
Process driven and keen to ensure efficiencies are achieved
Excellent problem solving skills and able to use own initiative

Attributes

Conscientious and understanding of the importance of accuracy and quality
Enthusiastic, able to engage with internal and external stakeholders via email, phone and video call

Total Experience Expected: 00-02 years

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