Spa Manager

Job Title: Spa Manager

Location: [Blessing Spa / Star Mall sector 30]

Job Overview: We are seeking an experienced and compassionate Spa Manager to oversee our day-to-day operations, ensuring exceptional customer service while fostering a positive work environment for our staff. The ideal candidate will excel at handling customer inquiries and concerns independently, generating leads through cold calling, and effectively managing the team to provide a seamless spa experience.

Key Responsibilities:

• Customer Relations:
• Engage with customers to understand their needs and preferences, providing personalized service.
• Handle customer inquiries, feedback, and concerns with professionalism and empathy.
• Implement strategies to enhance customer satisfaction and retention.
• Lead Generation:
• Develop and execute marketing initiatives to attract new clients, including cold calling potential leads.
• Collaborate with the marketing team to promote spa services and special offers.
• Monitor and analyze customer trends to identify opportunities for growth.
• Staff Management:
• Recruit, train, and mentor spa staff to ensure high standards of service.
• Schedule and coordinate staff shifts, ensuring adequate coverage and efficient operations.
• Foster a collaborative and positive team environment, encouraging professional development.
• Operational Oversight:
• Monitor daily operations to ensure smooth functioning of the spa.
• Address and resolve any staff or customer issues promptly and effectively.
• Maintain inventory and supply levels, ordering products as needed.
• Financial Management:
• Assist in budget planning and ensure the spa operates within financial parameters.
• Monitor sales and performance metrics, making recommendations for improvement.

Qualifications:

• Proven experience in spa management or a related field.
• Excellent interpersonal and communication skills, including strong phone skills for cold calling.
• Strong leadership abilities with a focus on team development.
• Ability to manage multiple tasks and resolve conflicts effectively.
• Knowledge of spa services, products, and industry trends.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

If you are passionate about providing exceptional customer service and leading a dedicated team, we invite you to apply and join our vibrant spa community!

Job Type: Full-time

Pay: From ₹15,000.00 per month

Schedule:

• Fixed shift

Education:

• Secondary(10th Pass) (Required)

Experience:

• total work: 2 years (Required)
• Management: 2 years (Required)

Language:

• English (Required)

Work Location: In person