Solution Consultant I

Company OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary UKG is seeking energetic, customer-focused individuals to implement UKG HR Service Delivery. As a Solution Consultant, you are the subject matter expert responsible for successfully implementing all phases of your Implementation & Post Go-Live phases. Duties and Responsibilities

Coordinate and perform all phases of UKG's implementation methodology

Responsibility and processing for Post-Go-Live projects/requests/tickets

Provide subject matter expertise and best practice guidance to the customer

Provide analytical and design expertise; system configuration; data mapping; testing and client support

Track, manage, and oversee the resolution of open implementation issues/items

Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities

Provide timely follow-up and resolution of open project- or Post-Go-Live request related items

Meet project and Post-Go-Live task milestones and due dates

Achieve positive customer satisfaction outcomes

Work collaboratively with customers and team members to achieve desired project results Basic Qualifications

1+ years of Saas software implementation

Bachelor's degree or equivalent in Computer Sciences or a related field

Excellent communication, customer service, and consulting skills

Strong time management and organizational skills to deliver on multiple tasks and projects under tight deadlines

Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources

General Business Acumen Preferred Qualifications

3+ years of Saas software implementation in the HR industry

Experience with HR software tools

Configuration, testing & data mapping experience

Demonstrated ability to troubleshoot technical issues Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com