Solution Consultant I

Job Summary

The job function of Solution Consulting is responsible for delivering UKG technology systems & solutions through consulting project activities. Serves as the primary implementation & support liaison between UKG and the customer from project onset to completion. Utilizes the defined implementation process to meet the established milestones and targeted completion dates.

Technical responsibilities may include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Analyses and maps customers' business requirements and assists clients in designing and building a solution that meets their needs. Consults on best practices, as well as defines and communicates technical solutions for the customers. Prepares detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points. Works with technical consultants to provide customized technical solutions. Provides significant transfer of product knowledge to customers and answers highly complex questions on function and usage of product.

Key Responsibilities:

As a Solution Consultant I within our UKG Ready product implementation team, you will do the following:

• Engage with our Project Teams in various geographies in order to understand their business needs regarding the various modules of UKG Ready product.
• Leverage your training in designing and building a solution that meets their needs.
• Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects
• Utilize your technical aptitude to configure & re-configure our software solution.
• Stay up to date on the latest product features and functionalities.
• Act as a knowledgeful consultant in the product implementation area.
• Contribute to designing the best practices for product implementation.

Required Qualifications:

Individuals looking to be a part of our talented team should possess the following:

• Bachelor's degree or equivalent in IT/Computer Science or related field.
• Experience of working in a project related to SaaS or Cloud Infra would be a plus, but not mandatory.
• Proven knowledge of SDLC concepts.
• Showcase learning aptitude towards new products and technologies.
• Ability to work in a fast-paced & flexible team environment.
• Excellent logical, analytical, communication and team-player skills.
• Ability to work in Hybrid work culture mandate of 3 days in office every week.
• Ability to work in a business required shift.