1049 Solarwinds Jobs - Page 18

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Summary: Partner with People team members and internal stakeholders to provide guidance and expertise on HR business processes, from process design to execution. As a subject matter expert, ensure data integrity, system changes, report-writing, and analyze data flows for process improvement opportunities. Support all human capital management (HCM) / People systems upgrades and technical projects while demonstrating strong analytical skills. Responsibilities: Lead full lifecycle implementations of Employee Central and Time Management for a multi-country global environment. Provide functional expertise in at least two SAP SuccessFactors modules, including Employee Central, Time Management, LMS, or ONB2.0. Ensure adherence to project schedules and maintain a systems orientation. Collaborate with business partners to understand requirements, design solutions, and configure SuccessFactors products. Manage technology priorities and conduct long-term planning with peers. Utilize SAP SuccessFactors Role-Based Permissions (RBP) effectively. Advise on the strategic and tactical roadmap within the as-is environment. Demonstrate excellent communication and stakeholder management skills. Employ agile tools like Jira and Confluence to manage projects. Work independently in fast-paced environments and manage multiple priorities. Required Skills: 7+ years of hands-on experience with SAP SuccessFactors Time Management and EC modules. Experience with SAP SuccessFactors Role-Based Permissions (RBP). SAP SuccessFactors certifications in Employee Central and Time Management. Bachelor's degree or equivalent combination of education and experience. Led 4-6+ medium to large-scale project implementations. Strong problem-solving and analytical skills. Proven experience in stakeholder management and effective communication. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Description Summary: The “Network Engineer” will be based in Coimbatore reporting to Manager What a typical day looks like: Candidate should have excellent exposure working with LAN and WAN environment and routing protocols like OSPF, EIGRP, BGP. Attend Corporate LAN Switching. Knowledge on Switching Technologies like VLAN, VTP, TRUNKING, ACCESS Security. Troubleshooting, tracking, and resolution of day-to-day network issues and Troubleshoot on Layer-2 and Layer-3 connectivity issues. Basic knowledge on Scripting tool like Python Monitoring and managing network to maximize Network uptime. Assist on creation & implementation of documentation/procedures to support service operations. Keep track of the Network & Telecom infrastructure and forward suggestions for further analysis. Escalate, Track, Troubleshoot issues with the service providers/vendors. Responsible for maintaining/managing our key monitoring systems like NMIS, SolarWinds and assist with data analytics and report creation. Performing daily health checks and implement improvements. Responsible, takes complete ownership of support issues, and follows through to closure within defined SLA. Responsible for leverage and acquiring knowledge from Global peers. The experience we’re looking to add to our team: A minimum of 4 years of experience in networking domain. Excellent communication and Good analytical skills are mandatory Candidate should be flexible in working with 24/7 rotational shifts Basic technical expertise in areas such as Routing, Switching, Security and Traffic Optimization. Should have experience/operational knowledge on SNMP, NetFlow protocols and different Network Monitoring Tools Good knowledge on ISR & ASR with IOS XE platform. Effective communication with a high degree of escalation management Experience required in alert monitoring, 1st level troubleshooting and ticket handling. What you’ll receive for the great work you provide: Health Insurance Paid Time Off PK06 Job Category IT Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Summary: Partner with People team members and internal stakeholders to provide guidance and expertise on HR business processes, from process design to execution. As a subject matter expert, ensure data integrity, system changes, report-writing, and analyze data flows for process improvement opportunities. Support all human capital management (HCM) / People systems upgrades and technical projects while demonstrating strong analytical skills. Responsibilities: Lead full lifecycle implementations of Employee Central and Time Management for a multi-country global environment. Provide functional expertise in at least two SAP SuccessFactors modules, including Employee Central, Time Management, LMS, or ONB2.0. Ensure adherence to project schedules and maintain a systems orientation. Collaborate with business partners to understand requirements, design solutions, and configure SuccessFactors products. Manage technology priorities and conduct long-term planning with peers. Utilize SAP SuccessFactors Role-Based Permissions (RBP) effectively. Advise on the strategic and tactical roadmap within the as-is environment. Demonstrate excellent communication and stakeholder management skills. Employ agile tools like Jira and Confluence to manage projects. Work independently in fast-paced environments and manage multiple priorities. Required Skills: 7+ years of hands-on experience with SAP SuccessFactors Time Management and EC modules. Experience with SAP SuccessFactors Role-Based Permissions (RBP). SAP SuccessFactors certifications in Employee Central and Time Management. Bachelor’s degree or equivalent combination of education and experience. Led 4-6+ medium to large-scale project implementations. Strong problem-solving and analytical skills. Proven experience in stakeholder management and effective communication. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

We’re looking for a technically sound, proactive Technical Support Engineer with 3–5 years of hands-on experience in IT infrastructure support. The ideal candidate will manage and troubleshoot Unified Endpoint Management (UEM), IAM/RBAC, servers, virtualization, backups, and network monitoring solutions. Roles and Responsibilities: Provide L1/L2 support for hardware, software, and network issues. Troubleshoot UEM, IAM/RBAC, servers, storage, virtualization, backup/DR, and network monitoring tools. Respond to incidents within SLAs; escalate unresolved issues as needed. Assist in deploying and configuring IT infrastructure solutions. Manage UEM policies, IAM permissions, virtual environments (VMware/Hyper-V), and storage systems. Implement backup and DR solutions; configure network monitoring tools. Perform regular system checks, performance tuning, and patch management. Ensure backup/DR integrity and conduct test restores. Monitor network health and resolve performance issues. Maintain detailed records of incidents, configurations, and resolutions. Generate system performance and incident trend reports. Contribute to internal knowledge base. Interact with clients to understand issues and provide timely updates. Offer technical guidance and best practices for IT infrastructure management. Qualifications Education: Bachelor’s in Engineering, Technology, Computer Applications, or any graduate with relevant experience. Experience: 3–5 years of hands-on experience in IT infrastructure support and management. Technical Skills: UEM: ManageEngine, Microsoft Intune IAM/RBAC: Active Directory, Entra ID (Azure AD) Servers/Virtualization: Windows/Linux, VMware, Hyper-V; Storage: HPE, Dell, Lenovo Backup & DR: Veeam, Acronis, Synology, Veritas Network Monitoring: ManageEngine, SolarWinds; TCP/IP, DNS, DHCP, routing/switching Preferred Certifications (not mandatory): Microsoft (M365, Azure, Identity), CompTIA (A+, Network+, Security+), VMware VCP, CCNA, RHCE, ITIL, CBCP

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are seeking a talented and motivated Software Engineer to join our Observability Platform team. In this role, you’ll contribute to the design and development of scalable, resilient, and real-time observability solutions that help companies monitor and optimize their distributed systems. You’ll work with cutting-edge cloud infrastructure, distributed systems, and high-scale data processing, collaborating closely with cross-functional teams to deliver impactful solutions. Key Responsibilities: System Development: Design, develop, and maintain components of our observability platform using Kotlin and/or Java. Distributed Systems: Implement high-volume telemetry data processing systems, ensuring scalability, performance, and reliability. Code Quality & Best Practices: Write clean, efficient, and maintainable code, adhering to industry best practices and participating in code reviews. Collaboration: Work closely with product managers and senior engineers to deliver features aligned with business goals and technical requirements. Troubleshooting & Optimization: Identify and resolve performance bottlenecks in distributed systems and improve platform resilience. Continuous Improvement: Contribute to technical discussions, architecture decisions, and process improvements within the team. Required Skills and Experience: Experience: 3+ years of software engineering experience, preferably in distributed systems or observability platforms. Programming Languages: Proficiency in Kotlin and/or Java. Full-stack experience is a plus. Cloud-Native Expertise: Familiarity with cloud platforms (AWS, GCP, or Azure) and cloud-native technologies (Kubernetes, Docker, etc.). Data Systems: Experience with SQL/NoSQL databases and real-time data processing. System Design: Understanding of scalable system design and microservices architecture. Problem-Solving: Strong troubleshooting skills and the ability to optimize performance in complex systems. Collaboration: Excellent teamwork and communication skills, with a proactive mindset. Preferred Qualifications: Familiarity with observability concepts (metrics, logging, tracing). Experience with frontend frameworks or modern frontend development is a plus. Contributions to open-source projects or community involvement. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! About the Role SolarWinds is seeking a SQL Server Database Administrator (DBA) to manage and optimize our Microsoft SQL Server environments, both on-premises and in Azure. This role is crucial in ensuring the performance, availability, and security of our databases while supporting our Engineering and Business Intelligence teams. If you are passionate about database performance, troubleshooting, and automation, we would love to hear from you. What You Will Do Database Administration and Performance Optimization Monitor and optimize SQL Server instances for performance, availability, and security Troubleshoot performance issues and provide recommendations for improvement Identify and implement optimizations to enhance database efficiency Maintenance and Security Apply OS updates and SQL Server Cumulative Updates to Always-On Availability Group VMs Perform backups, restores, and consistency checks to ensure data integrity and availability Manage database access, including roles, logins, and user permissions Deployment and Automation Deploy scripts to staging and production environments following best practices Manage data synchronization between cloud and on-prem environments using T-SQL scripts, SSIS, and import/export tools Test and refine backup and recovery procedures to minimize downtime in case of failures Technical Support and Collaboration Serve as a point of contact for database-related service requests Work closely with internal teams to troubleshoot and resolve database issues Continuously develop technical skills and contribute to improving support processes What We Are Looking For Education and Experience Bachelor's degree in Computer Science, Information Systems, or a related field Three or more years of experience in MS SQL Server database administration and T-SQL programming At least one year of experience working with MS SQL Server in Azure Experience with SSIS is a plus Technical and Soft Skills Strong analytical and problem-solving skills for troubleshooting complex database issues Excellent communication skills to provide technical support and collaborate with cross-functional teams Ability to manage multiple tasks, meet tight deadlines, and adapt to changing priorities Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint Flexibility and Availability Willingness to work weekends, nights, and holidays as needed Self-motivated, detail-oriented, and eager to work in a fast-paced, team-driven environment Why Join SolarWinds? Impactful work with opportunities to support critical infrastructure Flexible work options, including hybrid and remote possibilities Career growth and professional development opportunities Collaborative and innovative work environment SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Business Unit Cubic Corporation Company Details When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details This job requires to work in 24x7 model* Essential Job Duties And Responsibilities Day-to-day operations management of Oracle/SQL-related incidents, changes, Problems, and service requests. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of Database change communications and procedures within the Cubic change control framework. Monitor and report on database health using management tools, including SolarWinds & OEM. Perform daily network health checks, identify and rectify any potential issues in a timely manner. Install and commission Databases in RAC & Azure, dataguard, RMAN Backup, SQL Server maintenance scripts, always on setup Create and maintain accurate, clear, and comprehensive database documentation. Take responsibility for customer project deliverables. Provide 3rd line support, including out-of-hours support in critical incidents, and participate in on-call support. Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. Minimum Job Requirements Degree, or equivalent experience, in a technical or technical management discipline. Four 4+ years of experience in Database Administration. Sound skill set in Oracle & SQL server RDBMS management systems, RAC and Standalone database installations, Oracle Golden Gate replication, Dataguard for high availability solutions, RMAN backup and recovery scenarios, Always on Setup, Security vulnerabilities remediations, patching. Ability to work both autonomously when required and productively within a cross-functional team environment. Able to problem solve and find effective and timely resolutions. Proactive and organized with the ability to handle multiple projects and undertake new tasks quickly. Excellent communication skills, both verbal and written. Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments. Worker Type Employee

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description Job Summary: We are seeking a highly experienced and skilled Senior Network Engineer to join our team. You will serve as a critical point of escalation for network incidents, ensuring high availability and optimal performance of our network infrastructure. This role demands a deep understanding of networking principles, protocols, and security, with a strong focus on proactive monitoring, incident resolution, and infrastructure management. Qualifications Responsibilities: Advanced Incident Management & Support: Serve as the primary point of escalation for complex network incidents. Monitor and respond to critical alerts from SolarWinds and other monitoring tools. Lead troubleshooting efforts and collaborate with ISPs to resolve complex connectivity issues. Manage PRI lines and resolve related issues. Network Operations & Maintenance Perform advanced switchport provisioning and configuration. Manage complex firewall translations and security policies. Administer and optimize DNS/DHCP services using Infoblox. Proactively monitor and analyze network performance using SolarWinds. Plan and execute upgrades and maintenance on switches, routers, and firewalls (Cisco, Meraki, Juniper, Palo Alto, Cisco ASA). Perform failover testing of firewalls of multiple sites. Infrastructure Management & Security Maintain comprehensive network documentation and diagrams. Implement and enforce network security best practices. Manage and configure F5 LTM load balancers. Basic knowledge of AWS/GCP/Azure/Oracle Cloud networking. Technology Management Demonstrate extensive knowledge of switches, routers, and firewalls. Maintain a strong understanding of network protocols and technologies. Basic knowledge of VOIP. Requirements Experience: Minimum 3-6 years of progressive experience in network engineering. Technical Skills Expert-level experience with switches (Cisco, Meraki, Juniper). Expert-level experience with routers (Cisco, Juniper). Expert-level experience with firewalls (Palo Alto, Cisco ASA). Extensive experience with Infoblox for DNS/DHCP management. Advanced proficiency in using SolarWinds for network monitoring. Experience with F5 LTM load balancing. Experience working with Cloud Networking (AWS, GCP, Azure, Oracle Cloud). Basic knowledge of VOIP. Experience with ISP Management. Experience with PRI Management. Soft Skills Exceptional troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to lead and mentor junior engineers. Strong attention to detail and organizational skills. Ability to work effectively under pressure and in a fast-paced environment. Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: This job requires to work in 24x7 model* Essential Job Duties and Responsibilities: Day-to-day operations management of Oracle/SQL-related incidents, changes, Problems, and service requests. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of Database change communications and procedures within the Cubic change control framework. Monitor and report on database health using management tools, including SolarWinds & OEM. Perform daily network health checks, identify and rectify any potential issues in a timely manner. Install and commission Databases in RAC & Azure, dataguard, RMAN Backup, SQL Server maintenance scripts, always on setup Create and maintain accurate, clear, and comprehensive database documentation. Take responsibility for customer project deliverables. Provide 3rd line support, including out-of-hours support in critical incidents, and participate in on-call support. Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. Minimum Job Requirements: Degree, or equivalent experience, in a technical or technical management discipline. Four 4+ years of experience in Database Administration. Sound skill set in Oracle & SQL server RDBMS management systems, RAC and Standalone database installations, Oracle Golden Gate replication, Dataguard for high availability solutions, RMAN backup and recovery scenarios, Always on Setup, Security vulnerabilities remediations, patching. Ability to work both autonomously when required and productively within a cross-functional team environment. Able to problem solve and find effective and timely resolutions. Proactive and organized with the ability to handle multiple projects and undertake new tasks quickly. Excellent communication skills, both verbal and written. Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments. Worker Type: Employee

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Engineer - Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Helps design, document, build, deploy and support complex compute solutions in support of enterprise application development and production teams. Identifies and recommends configuration improvements, process improvements, automation opportunities, and upcoming technologies. Provides next level of support, training and mentors for administration team members. Configures disaster recovery software for local and global DR scenarios. Collaborates with other teams to resolve technical problems. Works with manager to resolve client issues. Helps configure and migrate clients to public cloud services. Plans, schedules and installs system upgrades and patches. Adheres to and complies with company change management processes. Supports manager in streamlining processes for enterprise level service delivery. Integration of new technologies to improve service offerings and better support the business. Performs other duties as assigned Experience with unified computing solutions (Cisco UCS) is a plus Experience supporting VMWare clusters, experience creating VMWare clusters is a plus Experience configuring and troubleshooting backup solutions, TSM is a plus Experience with storage platforms, including SAN and NAS Experience with VDI/Citrix is a plus Experience with agile development is a plus MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Network MonitoringMonitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operationsWork closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendorWork with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle EscalationTake care of escalations from the Level 1 teams. Network StandardBe a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen NetworkUtilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical SupportOptimize and make a positive employee support experience. Partner with Security & ComplianceDrive core security and compliance projects to ensure we're protecting our information assets Excel at communicationBe a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelors degree or equivalent experience Minimum 3 years experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE S AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualitiesDesire to focus on and please the customer, ability to understand requests from the customers point of view Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration, Nagios Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a proactive approach to system monitoring and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and performance management.- Experience with incident management and ticketing systems.- Ability to analyze system logs and performance metrics to identify issues.- Familiarity with scripting languages for automation of tasks. Additional Information:- The candidate should have minimum 3 years of experience in Solarwinds Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration Good to have skills : NagiosMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:App/Cloud Support SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: SolarWinds & NagiosGood To Have Skills: Server, Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Key Responsibilities Operate as Tools & Technology SME of Tools and function point of management delivery and solution.Responsible for further developing and enhancing the use of SolarWinds within different clients.Maintaining Configuring Application Monitoring, Web Transaction Monitoring, Creating Customized Reports, Managing Alerts etc.Definitions Knowledge in Auto ticketing Integration, Adding Nodes using different method like Agent, WMI, ICMP, SNMP, others. Creating Views and managing Views knowledge in different type of Template managing.Enabling Monitoring for services, database, URL ,event monitoring, processes, Oracle table space etc.SolarWinds Module NPM, SAM, IPAM, VNQM etc. administration configuration troubleshooting Develop custom SAM templates using PowerShell, Perl, Shell and SQL queries to implement monitoring of non-standard systems.Deploy APE (Additional Polling Engine) monitoring solutions as per client scalability needs.Integration of SolarWinds with Service Now for Auto-Ticketing and other tools. Defining New Hosts, Services and configuring the Core Administrator Account Alert Correlation configuration and Fine Tuning of AlertsEngage Vendor for any kind of escalation or resolving L3 level of Major Incidents.High Availability and Failover build of the environment. Database Management and fine tuning of Database. Technical Experience:Experience on implementation/upgradation of SolarWinds and Nagios.Must have advanced knowledge and experience of Network Management using SNMP, MIBsKnowledge of networking concepts including firewalls, network protocols, and IP addressing.Knowledge & experience of server administration and custom advance SQL based reporting.Good understanding of TCP IP and conceptual understanding of applications layer protocols FTP CIFS MAPI HTTP etc.Good Knowledge on Perl & Shell scripting.Professional ExperienceFlexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelors degree or 3-year diploma and 15 years of full-time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills. Qualification 15 years full time education

Educational Bachelor of Engineering,BTech,BCA,Master of Business Administration,MCA,MTech Service Line Cloud & Infrastructure Services Responsibilities Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team.Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.Execute network, system, and cloud systems monitoring, and support Cybersecurity measures.Develop event products and modify and maintain event baselines prior to and during events and exercises.Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities.Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting.Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules.Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary.Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the teams training plan and standard operating procedures/operating instructions.Participate in engineering team activities in a specialized engineering or technology subject area.Contribute to the technical planning process and provide technical guidance.Maintain accurate system documentation and provide training as necessary. Additional Responsibilities: Strong AppDynamics product knowledge, internals, and product REST API. Extensive industry experience in deploying AppDynamics for mission critical applications. Working experience in monitoring and performance tools. Strong technical skill sets in Java and Unix shell scripting. Exposure to full application lifecycle development including coding; testing; deployment; and post-implementation activities. Ability to develop AppDynamics Monitoring Extensions. Excellent Oral and Written Communication Skills Expertise in implementation and ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management, and automation tools. Shown knowledge of UNIX Linux Windows servers. Working knowledge of one or more Infrastructures and Applications. Knowledge on Monitoring tools such as Nagios, Zabbix, SolarWinds, ScienceLogic, Ops Ramp, Manage Engine, Open NMS, PRTG etc would be an added advantage. Work with various stakeholders like development teams, product owners, and process architects' engineers to design solution architecture that meets technology guidelines to make them stable and secure. Act as an escalation point between the business customers and technical delivery to resolve issues. Actively take part and drive them to closure as per the SLA defined. Refine Service Delivery processes and appropriately contribute to improving business outcomes. App Dynamics Application Performance Monitoring, Incident Management. App Dynamics Application Performance Monitoring. Working Knowledge of any Database, Operating System, and Cloud technology. Technical and Professional : Primary skills:Technology-Dynatrace-Digital Performance Management Tool,Technology-Infra_ToolAdministration-Others-Solarwinds,Technology-Infra_ToolAdministration-Others-Splunk Admin,Technology-Infra_ToolAdministration-PerformanceManagement-AppDynamics Preferred Skills: Technology-Infra_ToolAdministration-Others-Solarwinds Technology-Infra_ToolAdministration-Others-Splunk Admin Technology-Dynatrace-Digital Performance Management Tool Technology-Infra_ToolAdministration-PerformanceManagement-AppDynamics Technology-Infra_ToolAdministration-PerformanceManagement-Dynatrace

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. Job Title: Senior Network Engineer (Remote | Permanent Role) Company: New Era Technology 🌐 www.neweratech.com Location: Remote (Work from Anywhere in India) Employment Type: Full-Time | Permanent About Us At New Era Technology , we empower organizations through world-class IT solutions and services. With a global presence and a deep focus on innovation, security, and collaboration, we help businesses of all sizes evolve and succeed in the digital age. Join us and be part of a team driving the future of networking and digital transformation. Position Summary We are seeking a Senior Network Engineer with extensive Cisco experience to join our growing global infrastructure team. You'll work remotely but closely with our enterprise client, ensuring robust, compliant, and optimized network operations. This role demands deep technical knowledge, hands-on troubleshooting, and the ability to lead complex network initiatives. Key Responsibilities Network Compliance & Remediation Collaborate with enterprise teams to remediate Farm Breaks and NDSS-related compliance issues. Review, update, and maintain network data in tools like NASH, Sevone, ServiceNow, and Verum. Generate compliance reports and drive continuous improvements to reduce violations. 802.1X & NAC Deployment Lead deployment of 802.1X authentication and Network Access Control (NAC) solutions across global regions. Troubleshoot and optimize authentication strategies and maintain deployment documentation. Network Design & Implementation Design, configure, and implement Cisco-based network solutions (routers, switches, firewalls, WAPs, VPN). Execute network upgrades and migrations with minimal downtime. Maintain configuration documentation and topology diagrams. Network Maintenance & Support Monitor network performance and resolve performance issues proactively. Provide Tier 2 and Tier 3 support and perform root cause analysis for incidents. Maintain up-to-date device configurations and firmware. Network Security Manage network security infrastructure including firewalls, VPNs, IDS/IPS. Conduct vulnerability assessments and ensure security compliance. Optimization & Monitoring Enhance network performance using QoS, bandwidth management, and traffic analysis. Leverage monitoring tools like SolarWinds, PRTG, Cisco DNA Center. Collaboration & Leadership Work cross-functionally with IT teams to ensure seamless network operations. Mentor junior engineers and contribute to knowledge-sharing initiatives. Documentation Maintain comprehensive documentation for network configurations, procedures, and incident history. Required Qualifications Education: Bachelor's in Computer Science, IT, or a related field (or equivalent work experience). Experience: Minimum 10 years of hands-on experience in enterprise-level network engineering. Experience supporting CCNP-level responsibilities and tasks. Proven expertise in Cisco routers, switches, ASA/Firepower firewalls, and wireless technologies. Strong knowledge of routing protocols: OSPF, BGP, EIGRP, VLANs, and TCP/IP. Familiarity with JIRA for work intake and tracking. Certifications (preferred): CCNA, CCNP (must) CCIE (nice to have) Nice to Have Scripting skills in Python or similar. Exposure to cloud networking (AWS, Azure, or GCP). Why Join New Era Technology? ✔ Permanent Role with Long-Term Career Growth ✔ 100% Remote Work Flexibility ✔ Work with Global Clients and Cutting-Edge Tech ✔ Inclusive, Collaborative, and Innovation-Driven Culture Apply Now and become a key contributor in shaping the future of global network infrastructure. 📩 To apply , please send your resume to [madhava.mallela@neweratech.com or apply through this job board. New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

Role Description: If you live and breathe technology, we want to talk to you. We are looking for highly energetic, tech savvy go-getters who are inquisitive by nature, can perform multiple tasks and are quick learners. This high potential team will be working in close coordination with our domain consultants and technology specialist in supporting them with mission-critical insights, solutioning approach and research papers. We intend to hire candidates and groom potential candidates into the domain of Consultants and Engineers in the below areas.  Engineering and design for enterprise grade log management/SIEM platforms.  Enterprise security administration and management.  Observability and IT monitoring  Platforms such as Splunk, Sentinel, Sentinel, QRadar, New relic, CrowdStrike, Data dog etc. Skills and education  B. Tech/M. Tech/BSC/MCA/MS IT (only candidates passed out in year 2021 and later can apply)  Energetic, quick learner and tech savvy, inquisitive by nature and problem solver  Ability to speak fluent and articulative English, written and oral communication skills.  Ability to coordinate and complete multiple tasks within established and changing deadlines.  Familiarity with key concepts around:  Installing, configuring, and troubleshooting in UNIX/Linux based environments  IT networking and systems (OSI network layers, TCP/IP, servers, clients, OS, etc.)  It would be an advantage to have familiarity with key concepts around:  Understanding of public cloud IaaS (AWS, GCP)  Understanding of virtualization (e.g., VMware, Virtual Box)  Understanding monitoring systems (e.g., Splunk, SolarWinds, Datadog) and/or automation software (e.g., Puppet, Chef) would be an advantage.  Understanding of cybersecurity (e.g., SIEM, network security, endpoint security, etc.)  It would be an advantage to have completed any of these IT related certifications such as:  DBA (Oracle, MSSQL, DB2) , AWS/Azure/GCP Associate. Employment Details  The opportunity to work with a set of hardworking and dedicated peers, all the way from engineering and QA to product management and support.  A constant stream of new things for you to learn and an opportunity for growth and mentorship. We believe in growing engineers through ownership and leadership opportunities.  A fun and collaborative environment with many exciting events from interacting with other trainees to conversations with our executive leadership team. Number of Hours - Full time at Company’s Chennai location. The minimum hours that the trainee will have to put in are 40 hours per week. Training period ranges from 6 month (min) to 9 month(max). Stipend – During the program, the trainee will be paid a stipend of Rs. 15,000/- per month. On successful completion of the trainee program with Positka and the Degree (if any), the trainee will be eligible to be absorbed as a permanent employee, subject to selection criteria and successful completion of our recruitment process. Career Path This role will expose the candidates to acquire skills in monitoring, consulting and analytics across the IT operations and security domains. We will help the candidate work on Splunk, IBM, Palo Alto or any similar. High performing candidates will have a career path leading to specialized roles in engineering and technology.

Category Responsibilities Team Management Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks for NOC engineers to ensure 24/7 coverage. Conduct regular performance evaluations and provide feedback and coaching. Network Monitoring & Management Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems. Incident Management Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex issues. Ensure incident reports are documented and reviewed for root cause analysis. Performance Optimization Analyse network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance and minimize downtime. Conduct network capacity planning to ensure scalability. Policy & Procedure Development Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards and industry regulations. Maintain up-to-date documentation of network configurations and procedures. Reporting & Communication Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate updates on network status and issues to stakeholders. Ensure effective communication channels within NOC and Management and Client Qualifications Category Details Education Bachelors degree in computer science, Information Technology Experience 8 - 10 years of experience in network operations, with at least 5-7 years in a managerial or supervisory role. Proven experience in managing a NOCTelecommunication Internet Service Provider Technical Skills In-depth knowledge of network protocols, routing, switching, and security. Proficiency with network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Experience withTelecommunication Internet Service Provider PONnetworks and services is a plus. Strong understanding of ITIL framework and best practices. Soft Skills Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred) Cisco Certified Network Professional (CCNP) ITIL Foundation Certification Certified Information Systems Security Professional (CISSP) Project Management Professional (PMP)

Skills Aruba Wireless experience & expertise should be require for this position. Should have excellent written and verbal communication. Excellent understanding of Routing, Switching, Firewall, WIFI and Controllers. Good Knowledge in troubleshooting of Routers, Switches and Firewalls. Hands-on of Infrastructure problem solving and troubleshooting tickets. Hands-on operations on mega projects involving global network services and its architecture. Technologies Aruba Wireless must have . Cisco Routers 3900, ISR 4300 & ASR 9000 Switches , 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP Good Knowledge of NGFW Firewalls Cisco FTD, FortiGate , Checkpoint , Palo Alto. Good Knowledge in VPN on Router, Firewall , IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. Skills good to have ITIL Foundation Training and Certification Certification is added advantage Knowledge of Cloud Networking (Azure, AWS, Google etc.) Knowledge of Scripting

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Administer and maintain Dynatrace and SolarWinds (NPM, SAM, WPM) monitoring tools. Perform standard network device logical changes (e.g., IP address, VLAN changes) as approved by the customer. Configure application monitoring, web transaction monitoring, and URL/event monitoring. Add nodes using various methods: Agent, WMI, ICMP, and SNMP. Enable monitoring for services, databases, Linux processes, Oracle tablespaces, & create and manage customized reports, alerts, views, and templates. Your Profile 4 to 12 years of experience in managing and administering Dynatrace and SolarWinds monitoring systems. Strong knowledge of networking technologies and performance monitoring concepts. Experience with SolarWinds modules: NPM, SAM, WPM. Proficient in scripting and automation using PowerShell or Python. Familiarity with application and infrastructure monitoring, alerting, and reporting. Experience in auto-ticketing integration and monitoring tool customization.Excellent problem-solving and troubleshooting skills. What You Will Love Working At Capgemini Work on enterprise-scale monitoring architectures using Dynatrace, SolarWinds, and other modern tools. Collaborate with global clients across industries, implementing real-time performance monitoring and automation solutions. Clear career progression paths from L2 support to architecture and consulting roles. Be part of mission-critical projects that ensure visibility, reliability, and performance for Fortune 500 clients. Thrive in a diverse, inclusive, and respectful environment that values your voice and ideas. Work in agile, cross-functional teams with opportunities to lead and mentor. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Overview Job Title: NOC Technician – Tier 1 Job Summary The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime. Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills & Qualifications: CCNA certification is required. 1-3 years of experience in network/system monitoring or IT support. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks. Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications Experience with Solarwinds is preferred CompTIA Network+, or other network-related certifications ITIL experience, knowledge or certification. Experience with other network-related platforms is a plus, particularly Cisco, Palo Alto and Fortinet. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

Dear Candidate , We are hiring a Network Engineer to design, implement, and maintain secure network infrastructure. The role requires expertise in Cisco networking, firewalls, and VPNs to ensure high performance, security, and reliability of IT networks. Key Responsibilities: Configure, monitor, and maintain routers, switches, and firewalls (Cisco, Fortinet, Palo Alto). Troubleshoot LAN, WAN, VPN, and VoIP connectivity issues. Implement network security measures , including firewall rules and intrusion detection systems . Conduct performance tuning and optimization for better efficiency. Maintain network documentation and ensure compliance with security policies . Work closely with IT security teams to prevent cyber threats. Required Skills & Qualifications: Networking: TCP/IP, VLAN, BGP, OSPF, MPLS, SD-WAN Firewalls & Security: Cisco ASA, Palo Alto, Fortinet, IDS/IPS Cloud Networking: AWS/Azure VPC, VPN, Load Balancing Experience in network automation (Python, Ansible) is a plus Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

The ideal candidate should have hands-on experience in Network Monitoring Systems and basic networking knowledge. This is an excellent opportunity for individuals looking to build a career in IT infrastructure and network operations.

Working Mode Hybrid Location Pan India PF Detection is mandatory Network Engineer Role Specific Requirements Essential Skills Cisco CCNA Certification Working Knowledge of F5 LTM and DNS Exposure to the following technologies, Cisco NX-OS, Cisco Firewalls (Firepower), Palo Alto Firewalls Experience providing operational technical support to critical systems supporting major blue-chip customers in a 24 x 7 managed services data centre environment within an ITIL framework. Desired Skills Cisco CCNP Certification F5 LTM & DNS Certification Experience working with the following technologies, Cisco Firepower, Palo Alto Firewalls, IDS, IPS & Solarwinds, Blue Coat Proxy. Experience with Network Automation using Jenkins, Ansible and Python. Preferred Location Pune

Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution) Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) for handling L1 and L2 tickets Remote support tools (e.g., TeamViewer, AnyDesk) Office productivity applications (MS Office, Google Workspace) Diagnostic utilities (ping, traceroute, network analysis tools) Preferred Software Skills: Monitoring or dashboard tools (e.g., SolarWinds, Nagios) Knowledge management platforms Network configuration tools Overall Responsibilities Act as the primary point of contact for internal users and clients, providing technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows (7, 8.1, 10), Mac OS, and other desktop/laptop OS (including RedHat if applicable) Diagnose and resolve user issues related to applications like Outlook, VDI, and other enterprise software Check room readiness and support technical setup for client visits and meetings Document troubleshooting steps, actions, and solutions thoroughly in tickets and knowledge bases Escalate unresolved issues promptly to appropriate support levels Drive timely ticket resolution and ensure adherence to service level agreements (SLAs) Follow up with users regarding ticket status and resolution updates Contribute to process improvements and create knowledge base articles for recurring issues Coordinate with network teams in resolving connectivity issues or implementing service requests Offer feedback on support processes and suggest optimizations Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing and resolving hardware/software issues on Windows and Mac OS Preferred: Basic diagnosis of network issues and connectivity problems Operating Systems: Essential: Windows 7, 8.1, 10; Mac OS (latest & previous versions) Preferred: RedHat OS and familiarity with enterprise Linux environments Tools & Platforms: Essential: Ticketing system proficiency (ServiceNow, ServiceDesk Plus, etc.) Preferred: Knowledge base management, remote support tools Networking Concepts: Basic understanding of IP addressing, DNS, DHCP, and LAN/WAN connectivity Experience Requirements Minimum 4-7 years in service desk or technical support roles within corporate environments Proven experience managing Level 1 and Level 2 support requests Demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems Experience in handling incident escalation and resolution Knowledge of ITIL best practices is desirable Alternative experience: Candidates with extensive hands-on support experience and a track record of resolving diverse technical issues are encouraged to apply. Day-to-Day Activities Handle incoming support requests via phone, email, or ticketing portals, prioritizing and categorizing issues Troubleshoot and resolve user issues with desktops, laptops, applications, and network connections Conduct remote diagnostics and support sessions to determine root causes Log detailed resolution steps and update tickets with accurate information Escalate complex or unresolved problems to higher-level support teams Monitor open tickets, ensure timely closure, and follow SLA requirements Prepare and verify client meeting rooms and equipment prior to visits Document knowledge articles for common issues and contribute to process enhancements Communicate regularly with users about ticket progress and resolution timelines Collaborate with network or other technical teams to resolve connectivity or hardware issues Provide feedback to improve service desk procedures Qualifications Bachelor's degree in IT, Computer Science, BCA, or relevant field ITIL Foundation certification (preferred) Proven ability to diagnose, resolve, and document technical issues effectively Excellent communication skills (verbal and written) Flexibility to work rotational shifts, including weekends and holidays as required Willingness to continuously upgrade skills and stay current with emerging technologies Professional Competencies Strong analytical and problem-solving abilities Organized, proactive, and self-motivated Ability to work independently and efficiently manage multiple tickets Excellent communication and customer service skills Collaboration skills to coordinate with cross-functional teams Adaptability to shift schedules and dynamic support environments Continuous learning mindset to develop technical expertise

This is a pivotal role that combines technical expertise with strategic thinking. The successful candidate will be responsible for being the escalation point within the business. This role is ideal for someone who enjoys being hands-on with technology. Key Responsibilities: · Support a team of engineers fostering a culture of excellence, accountability, and continuous improvement. · Lead the resolution of complex technical escalations and ensure timely and effective problem-solving. · Stay abreast of emerging technologies and industry trends, ensuring we remain at the forefront of innovation. Essential Skills and Qualifications: Significant experience in a senior technical role within a Managed Service Provider (MSP) environment. Demonstrated ability to lead high-performing technical teams. Advanced knowledge and hands-on experience with: Windows Server 2016, 2019, 2025 Hyper-V and VMware virtualisation platforms Microsoft 365, Azure, SharePoint, Conditional Access, AIP MDR/EDR solutions and SOC services Remote Desktop Services, Clusters, SAN Networking technologies including LAN, TCP/IP, DNS, DHCP, VPNs, Firewalls (WatchGuard, Cisco, Meraki) SQL and database management Cyber Essentials and related compliance frameworks SolarWinds and other remote monitoring and management tools General business software including Sage, antivirus, and backup solutions Desirable Qualifications: Excellent interpersonal and communication skills, with the ability to engage effectively with clients. A proactive and adaptable approach to problem-solving. A passion for technology and a commitment to continuous professional development. Department and Company Structure: -Who the role reports directly to within the company structure- Service Delivery Manager -Division: Information Technology -Department and Team: IT Benefits and Rewards: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted