Locations-Mumbai/ Hyderabad
About Company
With over 6000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products.Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.
OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.
Job Role
- Training:
- Training Need Identification and Analysis; customization of Training Methodology
- Preparation of Monthly Training Calendar
- Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training mandays
- On the job training to the front-end employees
- Plan and deliver induction to new hires on bi-monthly basis
- Plan and deliver new hire’s training program on bi-monthly basis
- Plan and deliver existing employees training program
- Plan and conduct on-the-job (OJT) training in stores as per business requirements
- Plan and co-ordinate the new business initiatives of the company
- Act as a counselor for handholding employees
- HR:
- Coordinate with HR
- Receive the list of new joiners eligible for induction and new hire training as per the training calendar
- Submit the attendance of trainees undergoing induction and new hire training
- Track three monthly assessments of trainees and carry out counseling whenever required
- Help solve issues related to attendance, ID card, uniform, etc.
- Budget & MIS:
- Generate and maintain training-related employee database
- Prepare a report of fortnightly training plan for supervisor and frontline associate to the Training Head
- Record actual monthly training expenditure in training MIS
- Operations & Customer Service:
- Encourage and direct supervisors to collect customer feedback forms
- Collect relevant issues during branch visits and coordinate with concerned in operations for solutions
- Liaise with the concerned in operations to deliver operations modules during New hire training
Skill Set
- Good conceptual understanding of best practices related to the retail industry.
- Self-motivated, fluent in communication in respective regional language & English, presentation and interpersonal skills with a flair for customer service orientation.
- Passion for delivering training, sharing responsibility, and acting as a facilitator to the trainees.
- This job requires travelling within the region across retail pharmacies for on-the-job training purposes.
Additional Information
Work Week: Mon – Sat (6 days/week)
Work Timings: General Day Shift
Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)
Interview-2 Video call
F2F interviews Mandatory
Required Qualification
Any Graduate
Job Insights: Important Tips to source better
- Please look for early joiners. (Max. 30 days)
- This is a 6 days work from office role
- We need local candidates only from Hyderabad and Mumbai
Please look candidates from NGO/SKill Development companies or retail sector
Skills: classroom training,training calender,budget and mis,training,communication skills,customer service orientation,training methodology,local language,new hire training,on-the-job training,soft skills training,presentation skills,training need identification,counseling,ojt,interpersonal skills,budget management,soft skills,training database management