SOC Assistant Manager

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. 

Job Responsibilities:

-         Manage alarm events and patrol queues for the team

-         Build sustainable relationships and trust with internal teams through open and interactive communication

-         Provide accurate, valid and complete information by using the right methods/tools

-         Handle escalations and incidents reported in a timely manner

-         Accumulate and provide data reports on a daily/monthly/annually basis

-         Follow communication procedures, guidelines and policies

Requirements and skills:

-         Working experience of 2-4 years minimum

-         Proven experience in Security domain for product support

-         Excellent verbal and written communication skills and presentation skills

-         Hands-on experience with SIEM tool

-         Strong expertise in Incident Response and Incident Management

-         Ability to lead and guide the SOC team in addressing and resolving security incidents

• -         High school diploma or bachelor’s degree is a must