Objective : - The objective list includes managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. - The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Job Responsibilities : - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies Requirements and skills : - Proven customer support experience or experience as a Client Service Representative - Excellent verbal and written communication skills and presentation skills - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize, and manage time effectively - High school diploma or bachelor’s degree is a must Show more Show less

We’re looking for an experienced L1 Network Operation Centre (NOC) technician for Remote monitoring & troubleshooting network-related issues. Below are the roles and responsibilities: • Strong communication skills are a must as various teams are involved globally • Ready to work in night shifts (USA timings) • Efficient in phonetics, customer support and email etiquettes • Working knowledge of networking concepts and analytical skills to resolve issues • Hands-on experience of troubleshooting network related issues (node/link down, latency, packet drops) • Profound knowledge of switches, bridges, wireless controllers, access points • Experience in performing basic router internet setup, firewall info and port forwarding • Experience installing ethernet cables, terminations and punch down is a plus • Basic desktop and laptop troubleshooting and repair hands-on • CompTIA A+ certification or equivalent is a plus Show more Show less

Objective The objective list includes managing the flow of incoming alarm events set up for the security devices, accumulating ang managing the data records and identifying and assessing workable to meet the company standard requirements. : Job Responsbilities - Manage alarm events and patrol queues for the team - Build sustainable relationships and trust with internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Requirements and skills : - Working experience of 2-4 years minimum - Proven experience in Security domain for product support - Excellent verbal and written communication skills and presentation skills - Hands-on experience with SIEM tool - Strong expertise in Incident Response and Incident Management - Ability to lead and guide the SOC team in addressing and resolving security incidents - High school diploma or bachelor’s degree is a must Job Type: Full-time Pay: ₹40,000.00 - ₹55,000.00 per month Benefits: Food provided Provident Fund Schedule: Evening shift Night shift US shift Work Location: In person

- Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls - Participate in network design and implementation for operations and project work - Coordinate with vendors, partners, and service providers’ stakeholders - Develop and monitor policies for the use of network resources - Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary - Create technical support documentations and update policies - Meet regularly with senior managers/team to develop and report on strategic plans for team objectives - Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs - Build sustainable relationships and trust with clients and internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹56,000.00 per month Benefits: Food provided Provident Fund Schedule: Evening shift Night shift US shift Supplemental Pay: Performance bonus Work Location: In person

Strong communication skills are a must as various teams are involved globally Ready to work in night shifts (USA timings) Efficient in phonetics, customer support and email etiquettes Working knowledge of networking concepts and analytical skills to resolve issues Hands-on experience of troubleshooting network related issues (node/link down, latency, packet drops) Profound knowledge of switches, bridges, wireless controllers, access points Experience in performing basic router internet setup, firewall info and port forwarding Experience installing ethernet cables, terminations and punch down is a plus Basic desktop and laptop troubleshooting and repair hands-on CompTIA A+ certification or equivalent is a plus Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Food provided Provident Fund Schedule: Night shift US shift Supplemental Pay: Shift allowance Work Location: In person

Objective The objective list includes managing the flow of incoming alarm events set up for the security devices, accumulating ang managing the data records and identifying and assessing workable to meet the company standard requirements. : Job Responsbilities - Manage alarm events and patrol queues for the team - Build sustainable relationships and trust with internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Requirements and skills : - Working experience of 2-4 years minimum - Proven experience in Security domain for product support - Excellent verbal and written communication skills and presentation skills - Hands-on experience with SIEM tool - Strong expertise in Incident Response and Incident Management - Ability to lead and guide the SOC team in addressing and resolving security incidents - High school diploma or bachelor’s degree is a must Job Type: Full-time Pay: ₹50,000.00 - ₹70,000.00 per month Benefits: Food provided Provident Fund Schedule: Evening shift Night shift US shift Work Location: In person

- Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls - Participate in network design and implementation for operations and project work - Coordinate with vendors, partners, and service providers’ stakeholders - Develop and monitor policies for the use of network resources - Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary - Create technical support documentations and update policies - Meet regularly with senior managers/team to develop and report on strategic plans for team objectives - Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs - Build sustainable relationships and trust with clients and internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies -Need Person who is belong from Ahmedabad or Gujarat only with Good communication Skills -Build the client relationship and handling team experience as well. Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹85,000.00 per month Benefits: Food provided Provident Fund Schedule: Evening shift Night shift US shift Supplemental Pay: Performance bonus Work Location: In person

- Job Responsibilities : - Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls - Participate in network design and implementation for operations and project work - Coordinate with vendors, partners, and service providers’ stakeholders - Develop and monitor policies for the use of network resources - Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary - Create technical support documentations and update policies - Meet regularly with senior managers/team to develop and report on strategic plans for team objectives - Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs - Build sustainable relationships and trust with clients and internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Requirements and skills : - Working experience of 5-7 years minimum with at least 2 years of senior leadership experience in team handling - Proven experience in Security domain for product support and customer service - Excellent verbal and written communication skills and presentation skills - Hands-on experience with CRM tools - Strong expertise in Incident Response and Incident Management - Ability to lead and guide the NOC team in addressing and resolving network issues - Bachelor’s degree B.E. / B.Sc. / BCS or equivalent is a must - CompTIA A++ or N+ or equivalent certification is a must, CCNA or CCNP will be a plus - Follow communication procedures, guidelines and policies

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Job Responsibilities : - Manage alarm events and patrol queues for the team - Build sustainable relationships and trust with internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Requirements and skills : - Working experience of 2-4 years minimum - Proven experience in Security domain for product support - Excellent verbal and written communication skills and presentation skills - Hands-on experience with SIEM tool - Strong expertise in Incident Response and Incident Management - Ability to lead and guide the SOC team in addressing and resolving security incidents - High school diploma or bachelor’s degree is a must

Job Responsibilities : - Manage a team of remote technicians and field engineers to address network issues via ticketing, emails or phone calls - Participate in network design and implementation for operations and project work - Coordinate with vendors, partners, and service providers’ stakeholders - Develop and monitor policies for the use of network resources - Evaluate and recommend security & network infrastructure improvements along with system upgrades as necessary - Create technical support documentations and update policies - Meet regularly with senior managers/team to develop and report on strategic plans for team objectives - Set daily employee objectives and schedules to achieve and exceed company productivity and better performance as per KPIs - Build sustainable relationships and trust with clients and internal teams through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle escalations and incidents reported in a timely manner - Accumulate and provide data reports on a daily/monthly/annually basis - Follow communication procedures, guidelines and policies Requirements and skills : - Working experience of 5-7 years minimum with at least 2 years of senior leadership experience in team handling - Proven experience in Security domain for product support and customer service - Excellent verbal and written communication skills and presentation skills - Hands-on experience with CRM tools - Strong expertise in Incident Response and Incident Management - Ability to lead and guide the NOC team in addressing and resolving network issues - Bachelor’s degree B.E. / B.Sc. / BCS or equivalent is a must - CompTIA A++ or N+ or equivalent certification is a must, CCNA or CCNP will be a plus