1303 Servicing Jobs - Page 23

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

Location : Dadar, Thane, Powai, Vashi & Panvel Handling enquiries Handling Inbound and Outbound calls Meeting weekly, monthly and yearly targets Guiding students to select the relevant academic program Servicing of students including giving study plans and colleges related information Handling admission related responsibilities. Keeping track of daily enquiries. Regular MIS update. Education: Any Graduation Experience: 0 - 10 Years of experience. Freshers with good communication skills are welcomed. Skills: Sales, Communication skills, Tele-calling, Coordination Interested candidates may mail their resume to

Handling enquires Handling Inbound and Outbound calls Meeting weekly, monthly and yearly targets Guiding students to select the relevant academic program Servicing of students including giving study plans and colleges related information Handling admission related responsibilities. Keeping track of daily enquiries. Regular MIS updation. Education: Any Graduation Experience: 0 - 10 Years of experience Skills: Sales, Communication skills, Tele-calling, Coordination What we offer - 1.Good work environment 2.Attractive pay package Interested candidates may mail their resume to

Location : Gandhinagar No of Vacancies : 02 Handling enquiries Handling Inbound and Outbound calls Meeting weekly, monthly and yearly targets Guiding students to select the relevant academic program Servicing of students including giving study plans and colleges related information Handling admission related responsibilities. Keeping track of daily enquiries. Regular MIS update. Education: Any Graduation Experience: 0 - 7 Years of experience. Freshers with good communication skills are welcomed. Skills: Sales, Communication skills, Tele-calling, Coordination Interested candidates may mail their resume to

T.I.M.E. Ahmedabad required Admission Counsellors / Sr Counsellors/ Asst Manager Location : Ahmedabad No of Vacancies : 03 Handling enquiries Handling Inbound and Outbound calls Meeting weekly, monthly and yearly targets Guiding students to select the relevant academic program Servicing of students including giving study plans and colleges related information Handling admission related responsibilities. Keeping track of daily enquiries. Regular MIS update. Education: Any Graduation Experience: 0 - 10 Years of experience. Freshers with good communication skills are welcomed. Skills: Sales, Communication skills, Tele-calling, Coordination Interested candidates may mail their resume to

Vruddhi Engineering Works is looking for Business Developer to join our dynamic team and embark on a rewarding career journey The primary role of the Business Developer is to prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients Identify potential clients, and the decision makers within the client organization Research and build relationships with new clients Participate in pricing the solution/service

IAS ORIGIN is looking for Graphic Designer to join our dynamic team and embark on a rewarding career journey Create visual content for digital and print media Use design tools to develop engaging creatives Collaborate with marketing and content teams Ensure brand consistency across all assets

Desirable qualification - Graduate from reputed college Position: Full-time Location: Bangalore RESPONSIBILITIES & TASKS: To be able to counsel student and convert them into admission Job Description Enrolling students for courses offered by the company. Follow up on Enquiry and database Understand student requirements and guide the student to the right program fitting his / her requirement Explaining eligibility criteria, admission procedures, course structure and course details Ensure proper servicing is done for the students enrolled Keep updated about the latest trends in CAT, GRE, GMAT, IIT/JEE, Bank PO, CRT, GATE, Tuitions etc.. Interested candidates please post your resume to

Job title Bancassurance Manager Location Ahmedabad Mumbai Terms Permanent Level Frontline/Trainee Team Handling Requirements Person should have worked into BFSI sales Background About us We are hiring for one of the most leading Life insurance Company About the role We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets. Responsibilities Liaise with bank s branch staff and build effective relationships to maximize the business opportunity Provide knowledge about the insurance products and support bank s branch staff through training to enable them to generate new business, understand customer needs and recommend suitable life insurance products to customers Provide training to the bank branch staff to equip them to sell insurance products to customers and assist them in revenue generation Provide guidance to the bank s branch staff in servicing existing customers, solve their queries and concerns and ensure the quality of business is maintained consistently Enable business procured through bank s branch staff is aligned to business quality metrics Exercise due diligence to prevent unauthorized/ fraudulent transactions Candidates who are willing to be mobile and work across locations will be preferred. Candidate requirements Graduation or post-graduation from any stream Graduate freshers or candidates with experience of 0 2 years Note: Compensation and level fitment in the organization will be offered commensurate with role, education and prior work experience of the candidate.

Role & responsibilities Required 2 - 3 Years of Experience of Service in Medical Devices like Patient Monitor, ECG,Defibrillator, TMT, Holter & Spirometer etc.

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

1. Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography 2. Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers 3. New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head 4. Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

1. Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography 2. Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers 3. New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head 4. Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Sales Execution Conduct trainings for all Dealer partners about regulatory guidelines and products. Able to activate the dealers through R&R activities to increase the penetration. Goal achievement & Campaigning Focus on movement of existing dealers within bands to ensure profitability. Cascading the channels strategy and key focus areas for the achievement of set goals Operations management Put in place real time MIS & reports to ensure information available at all times on all performance or productivity parameters. Organize structured periodic meeting to resolve service related issues and escalations Relationship Management Assist the Dealers in pitching product to crucial customers & driving sales closure for the same. Support existing Dealers by recommending focus areas to maximize revenue generated for BAGIC Liaise with finance team in ensuring that campaign budgets are approved and the payouts are processed timely. Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc.

Seeking On-site Service Engineers to handle troubleshooting, installation, and servicing of air gauges and mechanical instruments. Must have strong technical understanding and hands-on skills in precision instruments. contact: 9840682273 (Vetrisree) Required Candidate profile Diploma/BE Mechanical Engineer with knowledge of air gauges & mechanical instruments. Skilled in troubleshooting, servicing & client handling. Freshers or 1–2 yrs experience preferred.

• Detail and accuracy in all manual processes and reporting • Project Management skills, for timely completion of tasks. • Organizational skills to manage the artifacts that feed into the workflow. • Customer service skills, to schedule and follow-up data owner’s participation. • General technical understanding of the interrelationships and security requirements of the various components under review. Total experience: 6-8 Years. Ability to work evening/night shifts. Investment fundamental knowledge preferred (Stocks, Bonds, Mutual Funds, Equity). Shows flexibility to adapt to the changing needs of the business. Occasional extended work hours/weekends to meet deadlines. Participation in training sessions, presentations and meetings. Good communication Skills. Location: This position can be based in any of the following locations: Chennai, Gurgaon For internal use only: R000107084

Soldering and desoldering both SMD & TH components. PCB assembly. Basic knowledge in soldering techniques, Ability to read and interpret assembly instructions, blueprints, and schematics. Only Freshers for 12 Months with good communication skill.

SUMMARY Steward Trainee Location: Hyderabad Role Overview: The Steward Trainee supports the Stewarding Department by assisting with dish-washing, cleaning, inventory management, and maintaining hygiene standards. This is a training position where the individual will gain experience in kitchen operations and contribute to the efficiency of the kitchen team. Key Responsibilities: Dishwashing & Cleaning: Wash dishes, utensils, and clean kitchen areas. Inventory & Waste Management: Assist in inventory tracking and waste disposal. Assist Senior Staff: Help senior stewards with daily tasks and operations. Food Safety & Hygiene: Follow health standards and safety protocols. Team Collaboration: Work effectively with kitchen and front-of-house teams. Training & Development: On - the - job training and career progression opportunities based on performance. Requirements Qualifications: Education: High school diploma (preferred). Skills: Basic cleaning knowledge, team collaboration, and ability to work in a fast-paced environment. Physical Requirements: Ability to lift, stand, and work in hot, physically demanding conditions. Benefits Salary: Rs. 11,244 per month

SUMMARY Job Role: Service Desk Management (French Language) Location: Gurgaon Experience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French Language Summary: We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role requires exceptional communication skills and a commitment to maintaining the functionality of our top-tier systems. The successful candidate will be adept at accurately defining client issues and devising effective resolutions based on comprehensive product knowledge. Roles & Responsibilities: Independently perform and evolve into a Subject Matter Expert (SME). Actively participate and contribute to team discussions. Contribute to the resolution of work-related problems. Provide efficient Service Desk Voice Support. Effectively utilize French language skills. Ensure client satisfaction through prompt and effective communication. Troubleshoot technical issues and deliver timely resolutions. Document and escalate complex issues for further analysis. Professional & Technical Skills: Must - Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language Strong understanding of IT service management principles. Experience in troubleshooting software and hardware issues. Knowledge of remote desktop applications and help desk software. Excellent communication and customer service skills. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Requirements Requirements: Minimum of 2 years of experience in Service Desk Management 15 years full-time education

Vijaya Diagnostic Centre P. Ltd. is looking for SENIOR RECEPTIONIST - BILLING to join our dynamic team and embark on a rewarding career journey A receptionist plays a crucial role in managing the front desk and providing administrative support in various organizations Their primary responsibility is to create a positive and welcoming atmosphere for visitors, clients, and employees The specific job description of a receptionist can vary depending on the industry and organization, but here are some common responsibilities and skills associated with the role:Welcoming and Greeting: Receptionists are the first point of contact for visitors and clients They greet guests, provide them with necessary information, and direct them to the appropriate person or department They ensure a friendly and professional demeanor to create a positive impression Answering and Managing Phone Calls: Receptionists handle incoming calls, screen and forward them to the relevant individuals or departments They provide information, take messages, and handle inquiries effectively Strong communication skills and a polite telephone manner are important for this aspect of the role Managing Front Desk Operations: Receptionists manage the front desk area, ensuring it is clean, organized, and well-presented They may also handle tasks such as scheduling appointments, managing calendars, and maintaining office supplies Handling Correspondence: Receptionists often handle incoming and outgoing mail, packages, and deliveries They distribute mail to the appropriate recipients and ensure timely and accurate handling of documents Customer Service: Receptionists provide excellent customer service by addressing inquiries, resolving complaints, and assisting visitors or clients with their needs They maintain a helpful and professional attitude and handle challenging situations with patience and tact Administrative Support: Receptionists may be responsible for various administrative tasks, including data entry, filing, typing, and maintaining records They may also assist with basic bookkeeping tasks or support other departments with administrative duties as needed Multitasking and Organization: Receptionists need to effectively manage multiple tasks simultaneously and prioritize their workload They should have strong organizational skills to maintain an efficient and smoothly running front desk Technology Proficiency: Receptionists often work with various office equipment and computer systems Proficiency in using email, scheduling software, word processing applications, and other relevant tools is important for the role Overall, a successful receptionist should have excellent communication and interpersonal skills, be well-organized, and be able to handle a range of administrative tasks efficiently They should maintain a professional and courteous demeanor while representing the organization to visitors and clients

Vijaya Diagnostic Centre P. Ltd. is looking for RECEPTIONIST - BILLING to join our dynamic team and embark on a rewarding career journey A receptionist plays a crucial role in managing the front desk and providing administrative support in various organizations Their primary responsibility is to create a positive and welcoming atmosphere for visitors, clients, and employees The specific job description of a receptionist can vary depending on the industry and organization, but here are some common responsibilities and skills associated with the role:Welcoming and Greeting: Receptionists are the first point of contact for visitors and clients They greet guests, provide them with necessary information, and direct them to the appropriate person or department They ensure a friendly and professional demeanor to create a positive impression Answering and Managing Phone Calls: Receptionists handle incoming calls, screen and forward them to the relevant individuals or departments They provide information, take messages, and handle inquiries effectively Strong communication skills and a polite telephone manner are important for this aspect of the role Managing Front Desk Operations: Receptionists manage the front desk area, ensuring it is clean, organized, and well-presented They may also handle tasks such as scheduling appointments, managing calendars, and maintaining office supplies Handling Correspondence: Receptionists often handle incoming and outgoing mail, packages, and deliveries They distribute mail to the appropriate recipients and ensure timely and accurate handling of documents Customer Service: Receptionists provide excellent customer service by addressing inquiries, resolving complaints, and assisting visitors or clients with their needs They maintain a helpful and professional attitude and handle challenging situations with patience and tact Administrative Support: Receptionists may be responsible for various administrative tasks, including data entry, filing, typing, and maintaining records They may also assist with basic bookkeeping tasks or support other departments with administrative duties as needed Multitasking and Organization: Receptionists need to effectively manage multiple tasks simultaneously and prioritize their workload They should have strong organizational skills to maintain an efficient and smoothly running front desk Technology Proficiency: Receptionists often work with various office equipment and computer systems Proficiency in using email, scheduling software, word processing applications, and other relevant tools is important for the role Overall, a successful receptionist should have excellent communication and interpersonal skills, be well-organized, and be able to handle a range of administrative tasks efficiently They should maintain a professional and courteous demeanor while representing the organization to visitors and clients

Vijaya Diagnostic Centre P. Ltd. is looking for RECEPTIONIST - BILLING to join our dynamic team and embark on a rewarding career journey A receptionist plays a crucial role in managing the front desk and providing administrative support in various organizations Their primary responsibility is to create a positive and welcoming atmosphere for visitors, clients, and employees The specific job description of a receptionist can vary depending on the industry and organization, but here are some common responsibilities and skills associated with the role:Welcoming and Greeting: Receptionists are the first point of contact for visitors and clients They greet guests, provide them with necessary information, and direct them to the appropriate person or department They ensure a friendly and professional demeanor to create a positive impression Answering and Managing Phone Calls: Receptionists handle incoming calls, screen and forward them to the relevant individuals or departments They provide information, take messages, and handle inquiries effectively Strong communication skills and a polite telephone manner are important for this aspect of the role Managing Front Desk Operations: Receptionists manage the front desk area, ensuring it is clean, organized, and well-presented They may also handle tasks such as scheduling appointments, managing calendars, and maintaining office supplies Handling Correspondence: Receptionists often handle incoming and outgoing mail, packages, and deliveries They distribute mail to the appropriate recipients and ensure timely and accurate handling of documents Customer Service: Receptionists provide excellent customer service by addressing inquiries, resolving complaints, and assisting visitors or clients with their needs They maintain a helpful and professional attitude and handle challenging situations with patience and tact Administrative Support: Receptionists may be responsible for various administrative tasks, including data entry, filing, typing, and maintaining records They may also assist with basic bookkeeping tasks or support other departments with administrative duties as needed Multitasking and Organization: Receptionists need to effectively manage multiple tasks simultaneously and prioritize their workload They should have strong organizational skills to maintain an efficient and smoothly running front desk Technology Proficiency: Receptionists often work with various office equipment and computer systems Proficiency in using email, scheduling software, word processing applications, and other relevant tools is important for the role Overall, a successful receptionist should have excellent communication and interpersonal skills, be well-organized, and be able to handle a range of administrative tasks efficiently They should maintain a professional and courteous demeanor while representing the organization to visitors and clients

Vijaya Diagnostic Centre P. Ltd. is looking for RECEPTIONIST - BILLING to join our dynamic team and embark on a rewarding career journey A receptionist plays a crucial role in managing the front desk and providing administrative support in various organizations Their primary responsibility is to create a positive and welcoming atmosphere for visitors, clients, and employees The specific job description of a receptionist can vary depending on the industry and organization, but here are some common responsibilities and skills associated with the role:Welcoming and Greeting: Receptionists are the first point of contact for visitors and clients They greet guests, provide them with necessary information, and direct them to the appropriate person or department They ensure a friendly and professional demeanor to create a positive impression Answering and Managing Phone Calls: Receptionists handle incoming calls, screen and forward them to the relevant individuals or departments They provide information, take messages, and handle inquiries effectively Strong communication skills and a polite telephone manner are important for this aspect of the role Managing Front Desk Operations: Receptionists manage the front desk area, ensuring it is clean, organized, and well-presented They may also handle tasks such as scheduling appointments, managing calendars, and maintaining office supplies Handling Correspondence: Receptionists often handle incoming and outgoing mail, packages, and deliveries They distribute mail to the appropriate recipients and ensure timely and accurate handling of documents Customer Service: Receptionists provide excellent customer service by addressing inquiries, resolving complaints, and assisting visitors or clients with their needs They maintain a helpful and professional attitude and handle challenging situations with patience and tact Administrative Support: Receptionists may be responsible for various administrative tasks, including data entry, filing, typing, and maintaining records They may also assist with basic bookkeeping tasks or support other departments with administrative duties as needed Multitasking and Organization: Receptionists need to effectively manage multiple tasks simultaneously and prioritize their workload They should have strong organizational skills to maintain an efficient and smoothly running front desk Technology Proficiency: Receptionists often work with various office equipment and computer systems Proficiency in using email, scheduling software, word processing applications, and other relevant tools is important for the role Overall, a successful receptionist should have excellent communication and interpersonal skills, be well-organized, and be able to handle a range of administrative tasks efficiently They should maintain a professional and courteous demeanor while representing the organization to visitors and clients