SERVICENOW - Service mapping

Exp : 4yrs to 8yrs Scope of Work: Perform end-to-end Discovery and Service Mapping activities. This includes: • Execute the complete mapping of the following three main areas: i. All Time Critical Enterprise Platform applications and the identification of all applications that depend on the Enterprise Platform applications. This is commonly referred to application-to-platform mapping. This includes working sessions with Enterprise Platform teams to gather all the necessary information needed for the mapping. ii. All non-Time Critical and core applications that are hosted on premise and in the Cloud; this includes working sessions with application and IT team to gather all the necessary information needed for the mapping and create the required Cloud tags. • Troubleshoot and resolve discovery and pattern related issues or errors related to Discovery and Service Mapping • Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical WBG services such as authentication, identity management, custom applications and services etc. are identified as part of the service maps for the in scope applications • Meet with application and IT teams to validate and obtain signoffs of completed application services. SKILLS / EXPERIENCE REQUIRED The desired resources should possess intermediate or expert level competency in ServiceNow ITOM Discovery and Service Mapping module. In addition to this, the following should also be considered as part of the profile: • Minimum 5 years of hands-on ServiceNow Service Mapping experience. Experience must include the successful completion of all the Service Mapping related activities such as debugging patterns and probes, troubleshooting logs to resolve errors, creating new patterns to map required services, and modifying existing patterns to fit the organization’s configuration • Completed the service mapping of at least 50 large and complex on-premise and Cloud hosted applications and platforms such as Azure AD, Mulesoft, Apigee, SharePoint, etc. • Hands on experience with mapping application-to-application and application-to-platform dependencies is a major plus • Intermediate knowledge and ability in Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of sudo policies • Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST • Familiarity with the XML, and JSON/script language concepts • Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) • Intermediate Windows and Unix administration skills • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) • Familiarity with CyberArk as external ServiceNow credential store • Strong analytical and problem-solving ability • Strong interpersonal skills • Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group • High level of initiative with a proven ability to work independently Show more Show less