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Service Reliability Infra Analyst

Service Reliability Infra Analyst

ARM Embedded Technologies

1 - 3 years

10 - 14 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Service management Automation github Linux LDAP splunk Windows JIRA Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

We are seeking a skilled and experienced Service Reliability Advisor to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities:

Act as the first line of response for all events and incidents associated with our infrastructure and responding to mitigate service impact
Proactive management of our core server, storage, identity and engineering platforms
Assist in onboarding new infrastructure and monitoring capabilities into the SRC s observability stack.
Support and improve alerting and incident response workflows.
Automate repetitive tasks to improve efficiency and reduce manual intervention.
Conduct root cause analysis of incidents and implement preventive measures.
Management of incidents to suppliers and Arms technical on-call rotas as appropriate
To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills and Experience:

Exposure to supporting infrastructure across cloud and on prem solutions for more than one of the following technical areas: server, storage, virtualisation or associated engineering platforms
1 3years of hands-on experience in Platform
Operations
, or
Infrastructure Support
roles.
understanding and experience with observability tools managing and optimising an enterprise observability (e.g.,
Dynatrace
,
Datadog
,
Splunk
) for real-time monitoring, alerting, and diagnostics.
Experience in one or more scripting or programming languages (e.g., Python, Java, .NET, Node.js, Ansible or JavaScript).
Understanding of UAM and IAM across on-Premise OUD LDAP and Azure AD, including fault finding and access issues
Experience supporting and maintaining Windows and Linux operating systems
Experience with engineering tools such as Github, Jira, and Confluence
Adapting to new skills and technologies as the SRC increases its scope of responsibility
Effective communicator within a team with a proactive approach and personal accountability for outcomes.
Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.
Proficient in ticket management via an ITSM platform such as ServiceNow

Nice To Have Skills and Experience:

Exposure to
high performance computing
or cloud-native services
Experience creating or managing
Ansible playbooks
for repetitive tasks or configuration
Curiosity about automation and DevOps practices

In Return:

Accommodations at Arm

At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm

Hybrid Working at Arm

#LI-LK2

Accommodations at Arm

Equal Opportunities at Arm

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ARM Embedded Technologies

Technology / Embedded Systems

San Jose

50-200 Employees

29 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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Service Reliability Infra Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Overview:

Responsibilities:

Required Skills and Experience:

Operations

Infrastructure Support

Dynatrace

Datadog

Splunk

Nice To Have Skills and Experience:

high performance computing

Ansible playbooks

In Return:

Accommodations at Arm

Equal Opportunities at Arm

More Jobs at ARM Embedded Technologies