, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:

Identity Governance & Administration (IGA)
Privileged Access Management (PAM)
Customer Identity & Access Management (CIAM)
Cloud Security Posture Management (CSPM)
Identity Threat Detection & Response (ITDR)

Come join us, you re key to our success!

We are currently looking for an

Okta CIC Support Engineer

will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24/7 support to help customers with their PAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. Youll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the PAM program by understanding and advocating for our customers issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

About Our Team:

KeyData Next-Gen Managed Services

accelerates customers ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers small and large businesses, educational institutions, and government agencies see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.

If youre passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!

Location:

India, Remote

Employment type:

Full-time, Permanent

RESPONSIBILITIES:

Design, implement, and manage Okta Customer Identity Cloud (Auth0) CIAM deployments for customers
Manage incident & problem related to Okta through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues.
Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
Proactively identify and resolve production issues related to Okta, ensuring minimal impact on business operations and conduct root cause analysis.
Respond promptly to critical incidents and participate in on-call rotations as required.
Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
Understand customer requirements and execute delivery of POCs as required for customers that have more complex use cases
Configure Auth0 to provide Single Sign-On services and enable Multi-Factor Authentication (MFA)
Evaluate integration opportunities from technical perspective and recommend solutions
Assist application teams through the SDLC process (including requirements gathering, configuration, testing to integrate applications with Auth0)
Participate in efforts to develop departmental strategies
Create documentation and procedures as required as part of the delivery effort for the Auth0 solution
Provide training to customer IT teams on best practices
Identify, track, and resolve technical issues

REQUIRED QUALIFICATIONS:

2-5 years of experience in working with Auth0
Installation, integration, and deployment of Auth0 in client environments.
Knowledge and experience implementing standard security protocols (eg. OAuth2, OIDC, SAML, LDAP)
Work experience with the following programming languages: Java, JavaScript, JSP/Servlets, SQL
Experience supporting projects through the full system development lifecycle
Experience developing, implementing or architecting information systems
Technical architecture experience integrating identity management, access management and access governance software into clients infrastructure and applications.
Familiarity with regulatory requirements and standards related to IAM, such as GDPR

PREFERRED QUALIFICATIONS:

Prior professional services or federal consulting experience
Experience in consumer identity and directory services
Certified Okta Developer - Customer Identity Cloud
Completion of the Okta Customer Identity Cloud: Implement Authentication with Auth0 course.
Previous identity analytics experience

#LI-AS1

Why KeyData Cyber?

A Place Putting People First

- Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.

A Place to Accelerate Your Career

- We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.

A Place to Share Your Perspective

- We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team!

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Okta CIC Support Engineer

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KeyData Cyber

Come join us, you re key to our success!

Okta CIC Support Engineer

About Our Team:

KeyData Next-Gen Managed Services

Location:

Employment type:

RESPONSIBILITIES:

REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

Why KeyData Cyber?

A Place Putting People First

A Place to Accelerate Your Career

A Place to Share Your Perspective

Apply now to join the KeyData Cyber team!

More Jobs at KeyData Associates Inc.