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ARM Embedded Technologies
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Service Reliability Infra Advisor

Service Reliability Infra Advisor

ARM Embedded Technologies

3 - 6 years

12 - 17 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Service management Automation Linux LDAP splunk Windows JIRA Virtualization Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

We are seeking a skilled and experienced Service Reliability Analyst to join our diverse team as part of newly created Service Reliability Centre (SRC). In this role, you will help improve the availability and performance of Arm infrastructure by utilising Arms AI Operations (AIOPS) and observability platforms. You will collaborate closely with development and platform teams to build and maintain robust observability and response processes.

Responsibilities:

Lead the
analysis and resolution of infrastructure incidents
across physical and virtual servers, storage, identity, and engineering platforms.
Work with platform and engineering teams to
expand monitoring coverage
, define alert thresholds, and onboard new applications and services into SRC support.
Drive
proactive monitoring, tuning, and optimization
of systems using
Dynatrace
and other observability tools.
Look for opportunities to adapt automation to support the AIOps platform
Conduct root cause analysis of incidents and implement preventive measures.
Management of incidents to suppliers and Arms technical on-call rotas as appropriate
To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills and Experience:

3 6 years of hands-on experience in Platform
Operations
, or
Infrastructure Support
roles.
Solid experience with observability tools managing and optimising an enterprise observability (e.g.,
Dynatrace
,
Datadog
,
Splunk
) for real-time monitoring, alerting, and diagnostics.
Proficiency in one or more scripting or programming languages (e.g., Python, Java, .NET, Node.js, Ansible or JavaScript).
Practical knowledge of
infrastructure automation
using
Ansible
, including writing and managing playbooks.
Understanding of UAM and IAM across on Premise, OUD/LDAP and Azure AD, including fault finding and access issues.
Experience supporting Windows and Linux operating systems
Experience with engineering tools such as Github, Jira, and Confluence
Virtualization and Storage infrastructure, High Performance computing and Cloud services in an enterprise environment.
Proficient in ticket management via an ITSM platform such as ServiceNow
Experience leading
incident response
, driving service restoration and coordinating root cause analysis under pressure.
Effective communicator within a team with a proactive approach and personal accountability for outcomes.
Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.

Nice To Have Skills and Experience:

Exposure to
high performance computing
or cloud-native services
Proven background in automation and DevOps practices

In Return:

Accommodations at Arm

At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm

Hybrid Working at Arm

#LI-LK2

Accommodations at Arm

Equal Opportunities at Arm

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ARM Embedded Technologies

Technology / Embedded Systems

San Jose

50-200 Employees

29 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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Personal Settings

Service Reliability Infra Advisor

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Overview:

Responsibilities:

analysis and resolution of infrastructure incidents

expand monitoring coverage

proactive monitoring, tuning, and optimization

Dynatrace

Required Skills and Experience:

Operations

Infrastructure Support

Dynatrace

Datadog

Splunk

infrastructure automation

Ansible

incident response

Nice To Have Skills and Experience:

high performance computing

In Return:

Accommodations at Arm

Equal Opportunities at Arm

More Jobs at ARM Embedded Technologies