Service & Parts Head – Reputed Automobile Industry-EV Division -Nepal

Job Title:

Department:

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Experience Required:

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Position Summary:

Service & Parts Head

Key Responsibilities:

Service Operations Management:

• Lead and manage overall service operations for EV vehicles.
• Monitor service quality, turnaround time (TAT), and customer satisfaction.
• Develop and implement standard operating procedures (SOPs) for EV servicing.
• Conduct periodic service audits across dealer/service networks.

Parts Management:

• Ensure timely availability of spare parts for EV models.
• Forecast parts demand and maintain optimum inventory levels.
• Coordinate with suppliers and vendors for procurement and logistics.

Team Leadership & Training:

• Lead and train the after-sales and technical teams.
• Organize training programs for technicians on EV systems and diagnostics.
• Promote a culture of performance and continuous improvement.

Customer Relationship & Retention:

• Handle escalated service issues and provide effective resolutions.
• Implement customer retention strategies and service packages.
• Monitor and improve CSI (Customer Satisfaction Index) and NPS scores.

Coordination & Reporting:

• Liaise with OEMs, internal teams, and external service centers.
• Generate monthly MIS reports related to service, warranty, and spare parts.
• Contribute to strategic planning and service network expansion.

Required Skills & Qualifications:

• Bachelor’s degree in Mechanical/Electrical/Automobile Engineering (preferred)
• 7–8 years of relevant experience in automobile after-sales, including 3+ years in EVs
• Strong knowledge of EV technologies, diagnostics, and components
• Experience in managing service networks and parts supply chains
• Excellent communication, leadership, and problem-solving skills