Service Manager

Job Description

Overseeing the service operations of a company to ensure quality customer support and after-sales services Formulating procedures and policies that define how the service staff can provide quality service, and support to customers Establishing quality standards for staff to adhere to as part of their daily duties Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements Auditing the work of the service department to identify inefficiencies and devising solutions Managing the budget related to a company's service department Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement Preparing comprehensive reports detailing all the activities of the service department to the senior management Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution Developing continuous process improvement initiatives that include workflow optimisation, cost reduction, quality control and service delivery improvement Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025