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Service Manager-Branch Banking-Branch Banking

Service Manager-Branch Banking-Branch Banking

Kotak Life Insurance

2 - 7 years

3 - 4 Lacs

Ahmedabad

Posted:2 weeks ago| Platform:

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Skills Required

operations management team management customer service customer support sla management project management customer relationship team handling customer care branch operations process management escalation management team leading service delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Role
Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements

MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

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Service Manager-Branch Banking-Branch Banking