498 Service Cloud Jobs - Page 12

Job Summary: We are seeking an experienced Salesforce Technical Lead / Architect with 10+ years of deep technical expertise in Salesforce platform development, architecture design, and solution delivery. The ideal candidate will have hands-on experience in Salesforce Field Service , core Salesforce clouds , and integration architectures including both endpoint and middleware design . This role requires a leader who can drive end-to-end technical ownership of Salesforce implementations and ensure scalable, secure, and robust platform solutions. Key Responsibilities: Lead technical delivery of Salesforce projects across Core Clouds (Sales Cloud, Service Cloud, Field Service, etc.) Architect, design, and develop complex Salesforce solutions, ensuring adherence to platform best practices and secure coding standards Design scalable and secure integration frameworks with external systems using REST/SOAP APIs and middleware tools (MuleSoft, Dell Boomi, etc.) Provide hands-on development using Apex, LWC, Visualforce , SOQL, and platform tools Define and enforce security architecture and access control mechanisms across Salesforce environments Collaborate with business stakeholders, product owners, and cross-functional teams to translate business needs into technical solutions Conduct code reviews, establish technical standards, and mentor junior developers Lead technical design sessions, develop technical solution documentation, and ensure proper governance Stay updated on Salesforce platform capabilities and emerging features Required Skills & Qualifications: 10+ years of Salesforce development and architecture experience Proven experience in Salesforce Field Service and core cloud implementations Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce , SOQL, and platform events Expertise in integration architecture , including design of endpoints and middleware (REST, SOAP, message queues, etc.) Deep understanding of Salesforce security model , authentication, authorization, and data protection Experience with DevOps tools and Salesforce deployment best practices (SFDX, Git, CI/CD pipelines) Salesforce certifications such as Application Architect, System Architect, Field Service Consultant, Platform Developer II are preferred Strong leadership, communication, and client engagement skills Nice to Have: Experience working in agile environments Exposure to enterprise integration patterns and microservices architecture Knowledge of data governance and compliance standards in cloud environments

Role & responsibilities Job Title : Sr./Lead Salesforce Developer Location : PAN India (Hybrid) About the Role We are looking for an experienced Senior/Lead Salesforce Developer with expertise in Certinia PSA (formerly FinancialForce), Service cloud, and Lead to Cash processes. The ideal candidate will have a deep understanding of Salesforce's core functionality, with a particular focus on Professional Services Automation (PSA) and will be responsible for designing, developing, and implementing solutions that support key business processes across multiple departments. Responsibilities Lead the design, development, and customization of Salesforce solutions with a focus on Certinia PSA, Service Cloud and Sales cloud Develop and implement Lead to Cash processes, ensuring streamlined workflows from prospecting to revenue recognition. Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce. Develop custom Apex classes, Visualforce pages, and Lightning Web Components (LWC). Implement and maintain integrations between Salesforce and other third-party systems. Lead and guide a team of developers, providing technical oversight and ensuring adherence to Salesforce best practices. Conduct code reviews, enforce quality standards, and ensure high-quality code. Provide ongoing support, troubleshooting, and enhancements to existing Salesforce systems. Stay updated with Salesforce releases and leverage new features to improve system performance and capabilities. Preferred Qualifications Salesforce Platform Developer II or Salesforce Certied Application Architect. Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, Asana). Prior experience in mentoring junior developers or leading development teams. Knowledge of CPQ and Billing processes is a plus. If intersted the profile,Reach me @ ashajyothip@sriusa.com

Job Summary Expertise in development and maintenance of Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas Experience with data updates data migration using Data Loader and other Salesforce tools Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On Strong experience with Salesforce Governor limits Create and maintain reports and dashboards to track key performance metrics Lead discussions and negotiations with business representatives about requested functionality Lead/participate in the code reviews and ensure the code achieves appropriate test coverage Experience working with 3rd Party implementation partners with on/offshore resources Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum or other industry leading tools. Preferred Skills Train and support end users on Salesforce functionality Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using ANT, Flosum or other industry leading tools Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies Salesforce Certification: Admin, Platform Developer 1 Responsibilities: Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration :Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team :for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.) Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. Additional Information: Minimum 12 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Salesforce Certification is good to have Must have worked on Proposals and contributed to business development work Must have managed large teams and support the growth of new offering and capability Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-5 CRM transformation program and MBA is preferred Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit | . Qualification Experience: Minimum 12+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability, and scalability to reduce costs and improve profit and shareholder value Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Salesforce Service Cloud experience. Salesforce Lightning Framework experience. Salesforce configuration and customization. Experience with Apex, Flows, integrating Salesforce with external systems (JSON / RESTful Service Invocation), LWC Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Relevant Salesforce certifications. Need to have consultative skills, and technical knowledge to effectively integrate packaged technology into our clients business environment and achieve business results

About the role We are currently seeking a highly skilled and experienced Principal Salesforce Engineer to join our dynamic team to spearhead our Salesforce projects. This is an exciting opportunity for someone who is passionate about leveraging technology to drive revenue growth and streamline business processes. As a Principal Salesforce Engineer, you will be responsible for leading the design, development, and implementation of solutions that optimize our revenue management processes. You will work closely with cross-functional teams to understand business requirements, translate them into technical specifications, and deliver high-quality solutions on the Salesforce platform. What youll be doing Lead the technical design and development efforts for the Salesforce Revenue Cloud implementation Collaborate with business stakeholders to gather and analyzerequirements andtranslate them into technical solutions Customize and configure Salesforce application to meet business needs, including but not limited to configuring Billing, and Revenue Recognition modules Develop custom code, integrations, and enhancements using Apex, Visualforce, Lightning Components, and other Salesforce technologies Developintegrations to connect systems, applications, and data sources, usingdiverse set of Integration tools, build, and manage APIs and integrations Write SQL queries, stored procedures, and scripts to retrieve, manipulate, and manage data in relational databases such as PostgreSQL, MySQL, or Oracle. Implement best practices for Salesforce development, including code reviews, testing, and documentation Provide technical leadership and guidance to a team of developers, ensuring adherence to coding standards and project timelines Troubleshoot and resolve technicalissues andprovide ongoing support and maintenance for the Salesforce Cloud platform Stay current with Salesforce platform updates, industry trends, and emerging technologies, and make recommendations for process improvements and optimizations What youll bring 5+ years of strong proficiency in Apex, Visualforce, Lightning Components, and other Salesforce development technologies 5+ years of Hands-on experience with Salesforce Cloud implementation and customization, including CPQ, Billing, and Revenue Recognition modules In-depth knowledge of Salesforce CRM, including Sales Cloud, Service Cloud, and specifically Salesforce Billing Proven track record of successfully leading Salesforce projects from design to implementation, preferably in a lead developer or technical architect role Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders Ability to meet or exceed standards of quality, security and operability required in a DevSecOps culture Implement and manage CI/CD pipelines for Salesforce development, ensuring smooth and reliable deployment processes Salesforce certifications such as Salesforce Certified Platform Developer, Salesforce Certified CPQ Specialist, or Salesforce Certified Technical Architect are highly desirable Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the Role: Grade Level (for internal use): 09 (Order to Cash) Business analyst The TeamThe Information Platforms team is responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe. The ImpactYou will work alongside a Salesforce and integrating systems Solutions Architect and other team members. You will use your salesforce skills and experience to help improve our Salesforce Platform. You will be involved in strategic planning and execution that will include working in all areas of Salesforce from Service Cloud, Sales Cloud, App Partners, Revenue Cloud,Lightning, Wave and more. Whats in it for youWould you like the opportunity to work on a team that will craft the future of the company's Salesforce InstancesYou enjoy working to break down and solve complex problems by creating practical, maintainable, and scalable solutions. You're a great person that willingly collaborates, listens, and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams. Responsibilities: Manage projects for Salesforce.com implementations or customizations from an Agile perspective end-to-end Act as Agile Scrum Master, facilitate meetings including Daily Scrum, Retrospectives and meetings with other teams Dig in to complicated technical details surrounding software product requirements Work with and guide our Product Owners to fill in technical gaps in requirements Eliminate impediments which are beyond the teams responsibilities to protect the team so they can stay focused on their development work Support change management process for new improvements into production Identify ways to better utilize Salesforce for business process, and make recommendations on improvements Build a high-performing team which includes continuous improvement of the team dynamics and performance. Manage CPQ and Billing projects for Salesforce.com implementations and customizations from Agile perspective Ability to do all the Salesforce configurations which includes building flows,reports,lightning pages,validation rules etc and should have strong troubleshooting skills to debug any issues Build a high-performing team which includes continuous improvement of the team dynamics and performance Qualifications: 4+ years of experience as a business analyst in a technical environment BA/BS in a relevant field (business or technology) or experience, with understanding of the financial services industry Salesforce CPQ and billing knowledge experience is preferred which mainly includes product setup,product options,price rules,product rules,contracts etc Strong Critical Thinking and analytical skills Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques Communication skills (presentational, active listening, ability to build consensus, and support across functions and at all levels) Salesforce Certifications or willingness to achieve Admin certification within first year Ability to clearly bring together and document software requirements Experience working effectively in a dynamic development environment within large, global teams You will be able to resolve conflict through arbitration, negotiation, reasoned discussion, or critical issue Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching and mentoring Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

Role - Salesforce Lead/ Project Manager Location - Gurgaon (Hybrid) Experience - 9+ years Job Summary: We are seeking highly skilled Salesforce Lead with strong hands-on experience in Service Cloud , Community Cloud. The ideal candidates will lead technical design, development, integration, and enhancements for customer service initiatives, working closely with business and technical stakeholders. Key Responsibilities: Lead end-to-end delivery of Salesforce projects including Sales Cloud, Service Cloud, Experience Cloud, and custom Force.com applications. Collaborate with business stakeholders, architects, developers, and QA teams to define project scope, technical requirements, and delivery milestones. Translate business needs into scalable Salesforce solutions aligned with platform best practices. Manage project plans, timelines, budgets, risks, and resources using Agile or hybrid methodologies. Conduct design and code reviews to ensure quality, performance, and maintainability. Facilitate sprint planning, daily stand-ups, retrospectives, and demos. Provide technical guidance and mentorship to Salesforce development teams. Ensure compliance with Salesforce security, data governance, and integration standards. Communicate project status, risks, and dependencies to stakeholders and leadership. Required Skills & Experience: 8+ years of experience in software development and project management. Must have served as a Technical Lead on Salesforce projects. Strong expertise in Salesforce Apex, Visualforce, Lightning Web Components (LWC) , and Salesforce APIs . Experience with Salesforce DevOps tools (e.g., Copado, Gearset, AutoRABIT) and CI/CD pipelines . Familiarity with Salesforce integrations using REST/SOAP APIs, middleware (e.g., MuleSoft), and external systems. Proven ability to manage and mentor development teams and deliver complex Salesforce implementations. Excellent communication, stakeholder management, and leadership skills. Salesforce certifications are must Interested candidates can share their resume to richa.singh@espire.com.

Different module for Service cloud - either Case Management , Knowledge management Experience on Entitlement process, Omni channel, chat bot

About The Role Salesforce Developer Roles & Responsibilities Qualification: B Tech/BE/MTech/MCA/MSc or related engineering discipline from a reputed institute with consistently 65%+ academic record from Xth onwards. Experience 2-5+ Year of Hands-on experience Work from Office Base location- Goregaon Domain: BFSI/NBFC specially from lending platform such as Trade Finance, SCF, OS, LMS Joining: Immediate / within-in 15 days SF Certification : Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant Salesforce Certified Architecture Requirements2 Profile (Individual Contributors) Mid-level developerIntegrations, composition, encapsulation, and invocable methods (2 4 years"™ experience). Senior developerSolution design, DevOps, advancing testing strategies and most importantly, being fully engaged with the rest of the team (5+ years"™ experience) . Roles and Responsibilities Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits) Hands-on on Database design, Governor limits, Security considerations, Implicit Bulkification,Email Templates,Approval Processes,Workflow Rules Developing Flows, Apex Classes, and Triggers, as well as test classes for all custom development andDevOps. Custom user interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components Use Salesforce APIs to integrate with other systems used in the organization Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development. Aware of Salesforce Einstein and AI

Job Title - GN - SONG - C&S - Salesforce Pharma - Manager Management Level: 06/Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration :Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team :for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.) Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. Additional Information: Minimum 12 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Salesforce Certification is good to have Must have worked on Proposals and contributed to business development work Must have managed large teams and support the growth of new offering and capability Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-5 CRM transformation program and MBA is preferred Qualification Experience: Minimum 12+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Looking for fresher with 0-1 year of experience to join Salesforce Team in Jaipur, Raj -Eagerness to learn Salesforce and build a long-term career. -Good communication and interpersonal skills -Analytical mindset and a problem-solving attitude.

Lead - Salesforce Architect Key Responsibilities Design and lead the delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Health Cloud . Apply best practices to leverage Salesforce out-of-the-box features effectively and minimize custom development. Lead technical solutioning using Apex , Lightning Web Components (LWC) , and declarative tools. Architect integrations between Salesforce and external systems using MuleSoft , REST/SOAP APIs, and middleware platforms. Define and implement CI/CD deployment strategies using tools like Git, Jenkins, Azure DevOps, Copado, or Gearset.Translate complex business requirements into scalable and maintainable Salesforce solutions. Conduct code and architecture reviews to ensure compliance with best practices, performance, and security standards. Collaborate with stakeholders and cross-functional teams to guide platform strategy and roadmaps. Required Qualifications 8+ years of hands-on experience on the Salesforce platform, with at least 3 years in an architect role. Expertise across multiple Salesforce clouds including Health Cloud (preferred but optional) , Sales Cloud , and Service Cloud . Strong development experience with Apex , LWC , and the Salesforce metadata model. Deep understanding of Salesforce configuration, security, sharing model, automation tools, and platform limits. Proven experience with MuleSoft for API-led integration design and enterprise service orchestration. Strong grasp of CI/CD , DevOps, and sandbox management practices in Salesforce environments. Ability to lead architectural discussions and translate business goals into robust technical designs. Salesforce Certifications Required or Strongly Preferred Salesforce Certified Platform Developer I (Required) Salesforce Certified Platform Developer II (Preferred) Salesforce Certified Sharing and Visibility Architect (Required) Salesforce Certified Sales Cloud Consultant (Required) Salesforce Certified Service Cloud Consultant (Required) Salesforce Certified Application Architect (Strongly Preferred or In Progress)

Job Summary: We are seeking a highly skilled and experienced Salesforce Tech Lead to join our team. The ideal candidate will have deep expertise in Salesforce development and architecture , with hands-on experience in Apex, Visualforce, LWC , data migration , and integration (REST/SOAP). A strong understanding of various Salesforce Clouds including Sales, Service, Field Service Lightning (FSL), and CPQ is essential. Key Responsibilities: Lead end-to-end technical design and implementation of Salesforce solutions Develop and maintain components using Apex, Visualforce, and Lightning Web Components (LWC) Design and implement REST and SOAP-based integrations with external systems Plan and execute data migration strategies for large and complex datasets Collaborate with business stakeholders to translate requirements into scalable Salesforce solutions Provide technical guidance and mentorship to a team of Salesforce developers Ensure code quality through best practices such as code reviews and unit testing Manage deployments and version control using DevOps tools and CI/CD pipelines Troubleshoot and resolve technical issues across multiple Salesforce clouds Stay updated on Salesforce platform innovations and recommend adoption where appropriate Required Skills: Strong experience with Apex (Triggers, Classes, Batch, Schedulers) Proficiency in Visualforce and Lightning Web Components (LWC) Proven experience in data migration using tools like Data Loader, Data Import Wizard, and ETL tools Hands-on expertise in Salesforce Integrations (REST, SOAP, Named Credentials, etc.) Familiarity with Sales Cloud, Service Cloud, Field Service Lightning (FSL), and CPQ Understanding of Salesforce security model , sharing rules , and governance limits Ability to manage full SDLC from requirement gathering to deployment Excellent problem-solving and communication skills Preferred Qualifications: Salesforce Certifications (e.g., Platform Developer I & II, Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist ) Experience with Agile methodologies Familiarity with DevOps tools like Copado, Gearset, or Bitbucket Experience working in multi-org environments Benefits: Competitive salary and performance bonuses Flexible work hours and hybrid work model Learning and certification sponsorships Health and wellness benefits

Job Title: Senior Salesforce Developer Experience : 4-5 Years Location : Hyderabad (HITEC CITY) Notice Period: Immediate to 15 Days Minimum Job Summary Were hiring a Senior Salesforce Developer to lead scalable solution design using Salesforce Health Cloud , Einstein AI , and AgentForce . Expertise in Apex , LWC , LWR , and integrations is essential. You'll drive digital innovation in healthcare, focusing on performance, security, and user experience. Mandatory Skills Minimum 4 years of Salesforce development experience. Minimum of 3 end-to-end Salesforce implementation projects. Preferred industry experience in Healthcare, Finance, Technology, or Education domains. Expertise in Apex, Lightning Web Components (LWC), and Salesforce Flow (Screen Flow, Record-Triggered, Scheduled). Deep understanding of Salesforce Health Cloud, including patient and provider workflows. Hands-on experience with Einstein AI, AgentForce, and Salesforce automation tools. Proven experience integrating Salesforce with external systems via REST/SOAP APIs. Strong knowledge of Sales Cloud, Service Cloud, and Commerce Cloud. Proficiency in building user interfaces using LWC and Lightning Web Runtime (LWR). Must hold relevant Salesforce certifications: Administrator, Platform Developer I, Platform Developer II. Key Responsibilities Architect and develop scalable Salesforce solutions with a primary focus on Health Cloud. Implement intelligent automation through Einstein AI, AgentForce, and Next Best Action. Build and customize applications across Sales Cloud, Service Cloud, Commerce Cloud, and Health Cloud. Create responsive, mobile-first UIs using Lightning Web Components (LWC) and Lightning Web Runtime (LWR). Design secure and scalable integrations with external systems using REST and SOAP APIs. Ensure seamless integration with third-party systems such as EHR platforms, payment gateways, and marketing solutions. Develop proof-of-concept solutions to demonstrate Salesforce innovations for internal stakeholders. Maintain best practices in coding, performance tuning, and security compliance. Stay current with the latest Salesforce releases, especially in Health Cloud and AI features. Why Join Us Work on impactful Salesforce projects using cutting-edge AI and Health Cloud technology. Be part of a forward-thinking and collaborative engineering team. Grow in a dynamic environment focused on continuous learning and innovation.

About TO THE NEW: TO THE NEW is a digital technology services company that provides product engineering, Cloud and FinOps services to enterprises, SaaS, and consumer tech companies. We are recognised by global analyst firms like Gartner, Forrester, Everest, ISG, and Zinnov for its capabilities in Digital Engineering, Cloud, OTT, and Data and analytics. The company leverages its deep partnership with all leading hyperscalers like AWS (Premier Partner), Azure, and GCP to provide end-to-end Cloud professional and managed services to its customers. Founded in 2008, TO THE NEW is one of the fastest-growing companies with a growth rate of over 60% since 2017. The company's passionate team of 2500+ Newers” is spread across its headquarters in Singapore and delivery centres in Delhi, Dehradun, Dubai, NYC, and Sydney. TO THE NEW is an 8-times winner of the prestigious Great Place to Work award. The company has also been recognized as one of India's Top 100 Companies to Work For and is among the Top 50 IT Workplaces in India.. We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on continuous learning. Get a sneak peek of our work culture here . Must Have: Extensive Hands-on experience with either Salesforce Service Cloud or Sales Could solution Design and Implementation including but not limited to with customization(Apex Triggers, Classes & VisualForce), configuration(Formulas, Workflows, Approval processes, Custom objects, and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards) Expertise in Administrative tasks like maintaining User Roles and Security, Page Layouts, Workflows, Reports, Dashboards, Tasks, and Events Understanding of data Structures and experience in Data Migration using Import Wizard, Workbench, and other integration tools like Apex Data Loader General understanding of the full application lifecycle from inception through maintenance Integration experience with Salesforce.com API (REST & SOAP) Development experience in Classic and Lightning, with a preference for the latter. Good understanding of MVC patterns & Webapp Architecture with an ability to provide support around the frontend experience via HTML 5, CSS, JQuery, and JS. Comfort across atleast 1 Source Control system with a preference for Git Nice to Have: Salesforce Certifications and/or Trailheads Experience with integrating across atleast 1 Salesforce cloud service like Service Cloud, Sales Cloud, Marketing Cloud etc. Experience and know how around building custom modules(Java or any preferred language) to support and service the Salesforce ecosystem Required Qualifications: Relevant work experience of at least 5 years into Salesforce Contribute to the detailed design and technology selection, providing inputs from their expertise, such as technology alignment and fit, best practices, and feasibility Researching and sharing information towards detailed technical decisions within the team, to ensure a technically sound and feasible solution. Excellent understanding of Software Development Life Cycle (SDLC) Design and develop components of the solution following standards and best practices Strong problem-solving skills and an aptitude for taking on technical challenges Maintain high levels of customer satisfaction Excellent writing and verbal communication skills Work closely with Project Managers/Architects Good Team and People Management skills

Role & responsibilities Experience in Configuration/Customization of Salesforce Sales/Service Cloud Tech - LWC ,Community cloud Lightening Custom sizing Integration with APIs LWC + Apex + Configuration/customization Expertise in Salesforce Lightning build. Expertise in integration of CRM/Client technology/Salesforce with Enterprise applications Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. Excellent organisational skills Excellent written oral communication skills Desirable skills/Preferred Qualifications: Experience developing large scale technology solutions using nCino application Contribute to Salesforce component design discussions Exposure to Data security and regulatory controls Proficient in one or more of Sales, Service, Community or Financial Service Cloud Preferred candidate profile

Job Description: Salesforce experience on Service Cloud Experience Cloud Design and implement scalable and secure Salesforce Architectures Develop and maintain Salesforce technical roadmaps and strategies Lead Salesforce migrations and implementations Collaborate with cross-functional teams to integrate Salesforce with other systems Develop and enforce Salesforce governance and security policies Conduct Salesforce performance optimization and tuning Design and implement Salesforce data management and integration strategies Develop and maintain Salesforce technical documentation and knowledge base

Role & responsibilities Experience in Configuration/Customization of Salesforce Sales/Service Cloud Tech - LWC ,Community cloud Lightening Custom sizing Integration with APIs LWC + Apex + Configuration/customization Expertise in Salesforce Lightning build. Expertise in integration of CRM/Client technology/Salesforce with Enterprise applications Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. Excellent organisational skills Excellent written oral communication skills Desirable skills/Preferred Qualifications: Experience developing large scale technology solutions using nCino application Contribute to Salesforce component design discussions Exposure to Data security and regulatory controls Proficient in one or more of Sales, Service, Community or Financial Service Cloud Possesses Salesforce Certifications------ ------Salesforce (Technical) - Four to Six Years,Developer / Software Engineer Preferred candidate profile

Job Description: Purpose of the role Collaborates with clients to advise, innovate, architect and transform their technology landscape leveraging the latest technologies and industry specific platforms/ products/ solutions. Experience Required: 5-11 Years Responsibilities Translate clients business goals/ challenges into technology roadmaps and architecture designs Conduct research, comprehend analyst reports, keep abreast of technology trends and identify applicability to clients business/ technology ecosystem Define enterprise blueprints that leverage emerging architecture patterns and industry/ functional solutions Partner with clients on business/ technology transformation programs; orchestrate the implementation of planned initiatives and realization of business outcomes Experience and Knowledge Understanding of business parameters and drivers and the ability to articulate technology issues in business terms and vice-versa Capable of building end to end business solutions Exposure of end to end project delivery lifecycle desirable Knowledge of major technologies (legacy to emerging) Experience working with one or more of the following industries Lifesciences, Consumer Goods, Retail, Telecom, Automotive, Energy & Utitlites, BFSI Experience in multiple full lifecycle implementations of Salesforce platform, including Sales cloud/Service cloud/Experience cloud. Experience in one or more industry specific cloud application like Health Cloud, Financial Services Cloud, Manufacturing Cloud, nCino, Vlocity, Veeva, CPQ, Commerce Cloud, CLM(Contract Lifecycle Management), NetZero, CPG, SF Field Service Lightening(FSL/SFS), Change Management etc. or other Salesforce cloud applications serving specific business processes area like marketing automation, field service, Einstein Analytics etc . One or more certifications related to Salesforce cloud process Sales, Service, Community, Admin and any other consultant track certifications Experience of one or more of emerging technologies/ methodologies - Agile, DevOps, Artificial Intelligence, Automation, Blockchain, Cloud, Data/ Analytics and Security and IoT Academic Qualifications Bachelor’s degree in Science, Technology, Engineering or Mathematics Masters degree in Business Administration from a top schoo

Hiring for- Leading IT client Work locations - Hyderabad/ Chennai/ Bangalore/ Pune/ Noida Role & responsibilities - 5+years experience in ServiceMax & SFDC. Must have Service Max tool configuration, ServiceMax Service Flow Manager Knowledge, Timesheet Management, Mobile configuration. Must have Salesforce ServiceMax Technical/Functional Skills Should have extensive experience in creating Apex Classes, Flows, Lightning, Apex Triggers and Visual force Pages and batch classes. Should have experience in Deployment process using Salesforce Scratch Org and agile Devops knowledge. Should be able to design optimal technical solutions to meet customer needs effectively. Should have worked in Agile projects and be conversant with the Agile Development nuances. Should have excellent understanding of SFDC Landscape and Modules Should have experience in Sales Cloud or Service Cloud Should have good understanding of Sales and Service application functionalities. Should have designed Web Pages in Visual force / LWC / Lightning within SFDC for meeting functional needs. Should be able to write Java Script in ServiceMax.

Hiring for- Leading IT client Work locations - Hyderabad/ Chennai/ Bangalore/ Pune/ Noida (as preferred by the candidate) Offered Salary - 30-40% hike on current fixed CTC Availability to join- Immediate joiners are preferred with 0-45 Days of notice. Role & responsibilities - 5+years experience in ServiceMax & SFDC. Must have Service Max tool configuration, ServiceMax Service Flow Manager Knowledge, Timesheet Management, Mobile configuration. Must have Salesforce ServiceMax Technical/Functional Skills Should have extensive experience in creating Apex Classes, Flows, Lightning, Apex Triggers and Visual force Pages and batch classes. Should have experience in Deployment process using Salesforce Scratch Org and agile Devops knowledge. Should be able to design optimal technical solutions to meet customer needs effectively. Should have worked in Agile projects and be conversant with the Agile Development nuances. Should have excellent understanding of SFDC Landscape and Modules Should have experience in Sales Cloud or Service Cloud Should have good understanding of Sales and Service application functionalities. Should have designed Web Pages in Visual force / LWC / Lightning within SFDC for meeting functional needs. Should be able to write Java Script in ServiceMax.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture. - Strong understanding of Salesforce platform capabilities and limitations. - Experience in designing and implementing complex Salesforce solutions. - Hands-on experience with Salesforce configuration, customization, and integration. - Experience in designing and implementing Salesforce security models. - Good To Have Skills: Experience with Salesforce Lightning and Apex development. - Experience with Salesforce Communities and Service Cloud.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.