498 Service Cloud Jobs - Page 13

Role Overview We are seeking a dynamic CRM Associate Product Manager (APM) to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. Key Responsibilities The CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails: Strategic Planning & Implementation Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs. Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction. Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency. Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations. Data Management & Optimization Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information. Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals. Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations. Collaboration & Communication Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements. Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress. User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities. Continuous Improvement & Innovation Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement. User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies. Qualities We Value Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions. Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a related field. Experience: Preferably proven experience as a CRM Associate Product Manager or in a similar role. Technical Proficiency: Strong understanding of CRM systems and data management principles. Interpersonal Skills: Excellent communication and interpersonal skills. Skills Foundational Skills CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives. Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions. Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Technical Skills CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Integration Management: Familiarity with managing CRM integrations with other business tools and applications. Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Work Arrangement: Office Work Schedule: 6 days a week.

Job Title: Salesforce Developrs Primary skills: Designing and developing custom applications, features, and integrations within the Salesforce platform. Secondary skills: Creating and maintaining technical documentation Location: Hyderabad (Mindspace#12B) Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc Experience: 4-6 years Job Description: The primary responsibilities of a Salesforce developer include: Designing and developing custom applications, features, and integrations within the Salesforce platform. Creating and maintaining technical documentation, including design specifications, test plans, and user guides. Ensuring the quality and performance of Salesforce solutions through rigorous testing and debugging. Good knowledge in Apex, Visualforce, Lightning Components, and other Salesforce development tools. Knowledge of web development technologies, such as HTML, CSS, and JavaScript. Strong problem-solving, analytical, and communication skills. Experience building business process automations or workflows Experience with reporting & dashboard technology Problem-solving mindset with the ability to troubleshoot and resolve technical issues. --- 1 for Marketing, 1 for sales and service, 2 generic - Extensive knowledge and hands-on experience with the Salesforce ecosystem (ideally Service Cloud, Sales Cloud and Salesforce Lightning, Marketing cloud) About us: Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune. For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019. We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Job Description: We are looking for candodate having 4 to 7 years\' of experience in Salesforce with hands-on experience in Apex, Lightning Web Components (LWC), Aura components, and integrations. The ideal candidate will possess strong communication skills and the ability to collaborate effectively with various stakeholders to deliver high-quality solutions. Key Responsibilities: - Salesforce Developer with strong hands on coding experience in Salesforce using Apex, LWC, Aura on Salesforce Sales/Service cloud. - Proficiency in customization and configuration in Salesforce.com Apex and Lightning LWC/Aura technologies - Must have good understanding of Overall SFDC Architecture and API landscape. - Should be able to implement integrations between Salesforce and other systems. - Ensure best practices and coding standards are followed in all development activities. - Experience with web services (REST & SOAP, JSON & XML, etc.) - Troubleshoot using logs and resolve issues related to Salesforce applications and integrations. - Participate in code reviews and provide constructive feedback to team members. - Stay updated with the latest Salesforce releases and trends. - Good communication skills must be able to manage interactions with various stake holders across multiple countries. Qualifications: - Bachelor\'s degree in Computer Science, Information Technology, or a related field. - Proven 4+ years of hands-on experience as a Salesforce Developer with expertise in Apex, LWC, Flow and integrations. - Strong understanding of Salesforce out-of-the-box features and its capabilities around Sales/Service cloud. - Excellent problem-solving skills and attention to detail. - Had supported their team as a individual contributor in past. - Strong communication skills, both written and verbal. - Salesforce certifications (e.g., Salesforce Certified Platform Developer I/II) are a plus.

Skill : IQVIA specific (OCE) -Salesforce Experience : 3Years - 10 Years Location : Kochi Job Description: Job Description: We are seeking an experienced Salesforce Developer to join our team. The ideal candidate should possess strong hands-on experience in Salesforce development, configuration, and customization, along with a good understanding of integration and cloud functionalities. Must have Skills: -Extensive experience working with Salesforce, specifically within IQVIA platforms -Strong knowledge of OCE-P (Personal Sales) or OCE-D OCE-P: Expert Salesforce developer who has several years of hands on experience with IQVIA OCE-P and knowledge of Salesforce sales/Service cloud OCE-D: Senior Salesforce developer who has several years of hands on experience with: IQVIA OCE-Digital and/or deep knowledge of marketing cloud -Proven ability to drive and optimize customer engagement and orchestration strategies -Experience delivering customer-facing solutions and managing backend Salesforce processes -Ability to work cross-functionally to enhance customer journeys and CRM performance Key Responsibilities: Customize and configure Salesforce using Visualforce, Apex Classes, Apex Triggers Work with Asynchronous Apex (Batch, Future, Scheduled, Queueable). Develop UI using Aura Components and Lightning Web Components (LWC). Build and manage integrations using SOAP and REST APIs. Develop reports and dashboards. Ensure data security and access control through Salesforce Security settings. Collaborate with cross-functional teams to deliver scalable Salesforce solutions. Strong analytical and problem-solving skills Excellent communication and team collaboration abilities Willingness to work in a fast-paced environment Service Request Management – Managing users, call plan, activity plan, territory and territory assignments, CLM, dashboards and reports. Incident Management – Password reset, user and account management, user guidance and incident diagnosis. Good understanding of OCE Sales object and data model. Good understanding of brick and territory alignment, account alignment jobs and scheduling. Configuration experience on OCE platform for minor CR’s that do not require IQVIA assistance. Ensure quality of deliverable including necessary documentation and code. Prepare detailesd design and perform design and code review. Perform impact analysis for changes requested and collaborate with offshore and onshore teams for task assignment. Facilitate TTT (train the trainer) sessions and assist local admins in day to day activities that include adhoc report, data export, managing coaching forms and templates, managing activity plans, product territory alignment, sample limit management, import OneKey customer data. Perform low complexity changes related to workflows, approval processes, process builder or lightning flows. Good to have: Certification: Salesforce Certified Platform Developer I or II Certification: Salesforce Certified Administrator. Certification: IQVIA OCE Sales Certification: HCPO Engage Admin Knowledge on Copado or Flosum If you’re ready to elevate your Salesforce journey and work with innovative teams, apply now

Skill : Salesforce(OCE) Developer Experience : 3 Years - 10 Years Location - Kochi Notice period - Immediate - 30 days Job Description: Job Description: We are seeking an experienced Salesforce Developer to join our team. The ideal candidate should possess strong hands-on experience in Salesforce development, configuration, and customization, along with a good understanding of integration and cloud functionalities. Must have Skills: -Extensive experience working with Salesforce, specifically within IQVIA platforms -Strong knowledge of OCE-P (Personal Sales) or OCE-D OCE-P: Expert Salesforce developer who has several years of hands on experience with IQVIA OCE-P and knowledge of Salesforce sales/Service cloud OCE-D: Senior Salesforce developer who has several years of hands on experience with: IQVIA OCE-Digital and/or deep knowledge of marketing cloud -Proven ability to drive and optimize customer engagement and orchestration strategies -Experience delivering customer-facing solutions and managing backend Salesforce processes -Ability to work cross-functionally to enhance customer journeys and CRM performance Key Responsibilities: Customize and configure Salesforce using Visualforce, Apex Classes, Apex Triggers Work with Asynchronous Apex (Batch, Future, Scheduled, Queueable). Develop UI using Aura Components and Lightning Web Components (LWC). Build and manage integrations using SOAP and REST APIs. Develop reports and dashboards. Ensure data security and access control through Salesforce Security settings. Collaborate with cross-functional teams to deliver scalable Salesforce solutions. Strong analytical and problem-solving skills Excellent communication and team collaboration abilities Willingness to work in a fast-paced environment Service Request Management – Managing users, call plan, activity plan, territory and territory assignments, CLM, dashboards and reports. Incident Management – Password reset, user and account management, user guidance and incident diagnosis. Good understanding of OCE Sales object and data model. Good understanding of brick and territory alignment, account alignment jobs and scheduling. Configuration experience on OCE platform for minor CR’s that do not require IQVIA assistance. Ensure quality of deliverable including necessary documentation and code. Prepare detailesd design and perform design and code review. Perform impact analysis for changes requested and collaborate with offshore and onshore teams for task assignment. Facilitate TTT (train the trainer) sessions and assist local admins in day to day activities that include adhoc report, data export, managing coaching forms and templates, managing activity plans, product territory alignment, sample limit management, import OneKey customer data. Perform low complexity changes related to workflows, approval processes, process builder or lightning flows. Good to have: Certification: Salesforce Certified Platform Developer I or II Certification: Salesforce Certified Administrator. Certification: IQVIA OCE Sales Certification: HCPO Engage Admin Knowledge on Copado or Flosum If you’re ready to elevate your Salesforce journey and work with innovative teams, apply now Job Summary The Sr. Developer role is crucial for driving technical excellence within our Salesforce platform. With a hybrid work model and day shift the candidate will leverage their extensive experience to enhance data governance practices. This position does not require travel ensuring focus on delivering impactful solutions. Responsibilities Develop and implement Salesforce solutions that align with business objectives and enhance operational efficiency. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Ensure the integrity and security of data within the Salesforce platform adhering to best practices in data governance. Optimize Salesforce functionalities to improve user experience and streamline business processes. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain system reliability. Provide technical guidance and mentorship to junior developers fostering a culture of continuous learning and improvement. Conduct regular system audits to ensure compliance with organizational standards and industry regulations. Stay updated with the latest Salesforce features and technologies to drive innovation and competitive advantage. Design and execute test plans to validate system performance and functionality. Implement automation strategies to reduce manual tasks and increase productivity. Collaborate with stakeholders to identify opportunities for system enhancements and process improvements. Document technical specifications and system configurations for future reference and training purposes. Monitor system performance and make necessary adjustments to optimize resource utilization. Qualifications Possess a strong background in Salesforce development with proven expertise in customizing and configuring the platform. Demonstrate proficiency in Apex Visualforce and Lightning components to create robust and scalable solutions. Exhibit knowledge of data governance principles and practices contributing to effective data management strategies. Have experience in integrating Salesforce with other enterprise systems ensuring seamless data flow and interoperability. Show capability in developing and executing test plans to ensure system reliability and performance. Display excellent problem-solving skills with the ability to troubleshoot complex technical issues efficiently. Maintain a proactive approach to learning staying abreast of industry trends and emerging technologies. Certifications Required Salesforce Certified Platform Developer I Salesforce Certified Administrator

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Key Result Areas: Create Scalable solutions in Salesforce that have an impact on the End User experience and accelerate business to reach new heights. Key Objectives/Responsibilities of this Role: Understand the business requirements Knowledge of Sales Cloud and Service Cloud Developing customized solutions within the Salesforce platform. Designing, coding, and implementing Salesforce applications. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Maintaining the security and integrity of the application software. Programming solutions in Salesforce's Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems Mandatory Skillset & Tools: Proficient in Triggers, Apex, LWC. Advanced knowledge of Salesforce CRM platforms Experience developing customer-facing interfaces. Ability to problem solve high-level software and application issues. Familiarity with CI/CD tools such as Azure DevOps for automating deployments. Collaborate with development teams to ensure seamless integration and deployment of applications. Previous experience from insurance domain is nice to have Experience with Vlocity is good to have Good communication skills.

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Force.com Migration Tool

Overall, 8+ years of experience relevant to this position. Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Applications, with strong implementation expertise in at least two of the following products is a must. CX Sales B2B Service Cloud Field Service Cloud CPQ Asset Based Service Subscription Management Incentive Compensation Familiarity and exposure to business processes such as Target to Lead, Opportunity to Cash, Request to Resolution. Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization/extension/integrations on Oracle CX Cloud Projects. Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions. Oracle CPQ - Hands on experience in configuring Oracle CPQ Cloud module Pricing, Quotation Configuration, Product Management-Items, BOMs, and System Configuration, Document Engine and Big Machines Language (BML), Utilities Libraries, Validation/Hiding/Constraint rules, Layout editor, Commerce layout, Custom CSS, Designing extensions and interfaces in Oracle CPQ Cloud module. OSC/B2B Cloud - Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc. Oracle Field Service - Prior hands-on experience in configurations and customization in the following areas Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages. Experience developing Oracle Field Service forms and plug-ins. Experience developing extensions using Redwood UI, VBCS, VBS, JET Good knowledge in web based front end development using – HTML, JavaScript, and CSS Experience with React and/or other front-end JavaScript frameworks, would be a plus. Strong hands-on experience with design and development of integrations (point to point and Integration Cloud) using various

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we re looking for lifelong learners and people who can make us better with their unique experiences. The Business Technology Team This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We are seeking a dynamic and highly skilled Product Analyst with expertise in Salesforce Sales Cloud and CPQ (Configure, Price, Quote) processes with additional understanding of Service Cloud, provisioning, post-contract processes, and case management. This role is designed to drive improvements in the sales-to-support workflow, optimize Salesforce integrations with product systems, and enhance customer support operations. The ideal candidate will collaborate closely with cross-functional teams to leverage data insights and identify opportunities for process improvement and efficiency gains. You will play a pivotal role in aligning business requirements with technology solutions to ensure seamless customer experiences and operational success. Key Responsibilities: Salesforce Expertise: Leverage deep knowledge of Salesforce Sales & Service Cloud to enhance the CPQ process, provisioning, post-contract activities, and case management. Leverage marketing & sales systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations. Workflow Optimization: Analyze and optimize sales-to-support workflows to ensure smooth transitions from sales to post-sales support. System Integration: Work on integrating Salesforce with product systems, ensuring data flow and system interoperability for seamless operations. Process Efficiency: Drive process improvements by analyzing current systems, identifying bottlenecks, and implementing best practices for efficiency. Stakeholder Collaboration: Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs. Be a great partner to help define roadmaps and business priorities across all domains Data-Driven Insights: Utilize data analytics to generate insights that guide decision-making and help enhance overall performance and customer satisfaction. Case Management & Support Operations: Improve case management processes to provide efficient, effective customer support, while leveraging automation tools and workflows. System Handson Design and build solutions for Salesforce and related systems. Own system configuration and user setup as needed. Qualifications: 2+ years of hands-on experience with implementing Sales, CPQ and Service cloud Strong understanding of Salesforce integrations, including between Salesforce and product systems. Configuration & Integration experience, including cross-functional processes. Problem-solving and critical thinking skills, technical understanding, and the ability to articulate complex ideas. Ability to collaborate effectively with various business teams and stakeholders. Self-starter that seeks solutions without being told. Delivers high-quality, accurate work on time. Strong problem-solving skills with a process improvement mindset. Experience driving the end-to-end lifecycle, from conception to launch as well as post-launch support Why Join Us: Work in a fast-paced, innovative environment that values continuous learning. Collaborate with cross-functional teams and make a direct impact on the business. Opportunity to drive strategic improvements and shape the future of our Salesforce-based processes. What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ . If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. 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job requisition idJR1027768 Job Summary Synechron is seeking an experienced Salesforce Technical Lead to join our dynamic team. In this role, you will be responsible for designing, developing, and delivering scalable Salesforce solutions that align with business needs and technical best practices. You will lead development efforts, mentor team members, and collaborate with stakeholders to implement end-to-end Salesforce platforms that drive operational efficiency and enhance user experience. Your expertise will contribute significantly to our digital transformation initiatives, ensuring robust, maintainable, and innovative solutions within a fast-paced environment. Software Required Skills: Salesforce Development Environment (VS Code, SFDX, Salesforce CLI) intermediate to advanced proficiency Version ControlGit, Bitbucket experience with branching, merging, and code management Development ToolsSalesforce Lightning Design System, Lightning Web Components (LWC) frameworks Programming LanguagesApex, JavaScript strong coding skills essential Salesforce Configuration ToolsFlows, Process Builder, Approval Processes, Email Templates Data Query LanguagesSOQL and SOSL Mobile and Experience Cloud setups and configurations foundational knowledge Industry-standard toolsJIRA, Confluence usage for project management and documentation Preferred Skills: Salesforce Certifications (e.g., Platform Developer I & II, Lightning Web Components Developer, Service & Sales Cloud certifications) Additional toolsAutoRabbit, MuleSoft, Einstein Analytics, GitHub, DevOps pipelines Overall Responsibilities Lead the end-to-end architecture, development, and deployment of Salesforce solutions in accordance with business requirements. Design scalable, extensible, and reusable Lightning web components and Apex classes that meet performance, security, and governance standards. Collaborate with Product Managers, Business Analysts, and Data teams to translate business needs into technical designs. Implement best practices in code quality, testing, and documentation, including test-driven development (TDD). Mentor and guide team members on development standards, code reviews, and technical innovations. Ensure solutions adhere to Salesforce security and data sharing models, including permissions, sharing rules, and access controls. Monitor and optimize Salesforce platform performance, respecting platform governing limits. Support deployment activities using version control and CI/CD pipelines. Stay current with Salesforce releases, features, and industry trends to continuously improve development practices. Foster an inclusive and collaborative team environment focused on sustainable and innovative solutions. Technical Skills (By Category) Programming Languages: Required: Apex, JavaScript Preferred: Visualforce, TypeScript Databases / Data Management: DML operations, SOQL, SOSL proficiency in querying and data manipulation Strong data modeling skills, Object and Object Relationship management Cloud Technologies: Salesforce Cloud platforms, including Sales Cloud, Service Cloud, Experience Cloud, and Mobile Frameworks and Libraries: Lightning Web Components (LWC), Lightning Design System Development Tools & Methodologies: Visual Studio Code, SFDX CLI, Git-based version control, Agile methodologies, TDD practices Security Protocols: Knowledge of Salesforce security model, sharing settings, permission sets, profiles, and sharing rules Experience Minimum of 10 + years of hands-on Salesforce development experience. Proven experience leading technical teams and delivering large-scale Salesforce solutions. Domain expertise in Financial Services, particularly in Investment Banking and Global Markets (Equities and Fixed Income), is preferred. Industry experience in the Financial Services sector is strongly desirable. Familiarity with Salesforce Communities setup and configuration is advantageous. Experience with integration tools like MuleSoft or AutoRabbit, and analytics tools such as Einstein, would be beneficial. Prior experience working in an Agile environment and practicing TDD. Alternative Pathways: Candidates with extensive hands-on Salesforce development across diverse industries and a strong focus on core technical skills may qualify through demonstrated project success and certifications. Day-to-Day Activities Develop, review, and optimize Salesforce applications, components, and automation processes. Conduct technical design sessions, code reviews, and mentor junior team members. Participate in daily stand-ups, sprint planning, and retrospective meetings. Collaborate closely with stakeholders to clarify technical requirements and provide updates. Prepare technical documentation, deployment plans, and test cases. Troubleshoot and resolve platform-related issues, ensuring compliance with Salesforce governor limits. Lead component and solution demonstrations for clients and internal teams. Maintain knowledge of latest Salesforce features, releases, and best practices to improve project outcomes. Qualifications Bachelor's degree or higher in Computer Science, Information Systems, or related fields. Certifications preferredSalesforce Certified Platform Developer I & II, Lightning Web Components Developer, and Cloud certifications relevant to the role. Hands-on training or continuous learning in Salesforce development practices. Ability to adapt quickly to new technologies and methodologies. Professional Competencies Strong analytical and problem-solving skills to navigate complex technical challenges. Effective leadership and mentorship abilities, fostering a collaborative team environment. Excellent communication skills to articulate technical concepts clearly to non-technical stakeholders. High level of adaptability and eagerness to learn emerging technologies. Ability to prioritize tasks, manage time efficiently, and deliver high-quality results within deadlines. Innovative mindset focused on sustainable and scalable solutions.

Job Summary: We are looking for a Senior Salesforce Administrator to lead the administration, configuration, and support of Salesforce Sales and Service Clouds. The ideal candidate will bring hands-on experience in managing end-to-end Salesforce environments and supporting cross-functional teams with scalable and secure solutions. Key Responsibilities: Manage and support Sales & Service Cloud (Accounts, Leads, Opportunities, Email/Web/SMS-to-Case, Omni-Channel, etc.) Handle configurations including Flows, SSO, Sharing Rules, OWDs, Public Groups Manage users, profiles, permission sets, and role hierarchies Oversee environment and license management across sandboxes Perform L1/L2 ticket resolutions and system troubleshooting Support CI/CD release process and version control with conflict resolution Ensure data security, platform integrity, and compliance Collaborate with cross-functional teams for enhancements and best practices Required Skills: 7+ years of Salesforce Admin experience Strong knowledge of Sales Cloud and Service Cloud Proficient in Lightning Flows and Salesforce automation tools Experience in Salesforce environment and user management Excellent communication and problem-solving skills Certifications: Salesforce Certified Administrator (Required) Salesforce Certified Advanced Administrator (Required) Sales/Service Cloud Consultant (Preferred)

Greetings of the Day, We have Job opening for Project Management with one of our client .If you are interested for this position please share update resume along with below details in this email id : shaswati.m@bct-consulting.com Position : Project Management Exp : 8 to 13yrs CTC : 20LPA -22lpa NP : Immediate to 30Days Job Location : Mumbai(Andheri East- Marol) Work Mode: Work from Office First round : Virtual 2nd Round : F2F Technical skills - salesforce admin - mandatory, sales cloud,service cloud certification 1)Experience in managing salesforce end to end implementations 2) experience in handling resources for the project 3) experience in generating reports, managing KPI's , SLA's 4) Experience in gathering requirements, writing user stories , acceptance criteria 5) any experience in convincing stakeholders ,managing conflicts Job Purpose/Summary: Resource Management: Planning and allocating resources, including team members, and managing dependencies and risks. Stakeholder Management: Collaborating with clients, internal teams, and external vendors to gather requirements, manage expectations, and ensure project success. Quality Assurance: Implementing and managing processes for testing, quality assurance, and documentation, ensuring high-quality deliverables. Project Tracking and Reporting: Utilizing project management tools (e.g., JIRA, MS Project, Smartsheet) to track progress, manage risks, and generate reports. Budget Management: Managing project budgets, ensuring projects stay within allocated costs. Problem Solving: Identifying and resolving project issues and risks, proactively mitigating potential roadblocks. Team Leadership and Development: Coaching and mentoring team members, fostering a collaborative environment, and ensuring high team performance. Adhering to Project Management Methodologies: Implementing and adapting methodologies like Agile and hybrid approaches to optimize project outcomes. Key Responsibilities: Strong Project Management Skills: Experience in planning, scheduling, budgeting, and managing projects. Knowledge of Salesforce: Understanding of Salesforce platform, its various clouds (e.g., Sales Cloud, Service Cloud, Marketing Cloud), and its features. Agile and Hybrid Project Management: Experience in implementing and managing Agile and hybrid project methodologies. Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to build rapport with stakeholders. Problem-Solving and Analytical Skills: Ability to identify, analyze, and resolve project issues. Key Performance Indicators: Processes & Successful project deliveries Qualificaton: Bachelors or masters Functional Skills/Competencies: Stakeholder management, process orientation Behavioral Skills/Competencies: Communication skills and team management Role & responsibilities Preferred candidate profile

8+ years overall IT experience 5+ years hands-on Salesforce development experience Proficient in Apex, LWC, Aura, Visualforce, Salesforce Flows Must have Lead Experience.

Salesforce engagements as Solution Architect / Technical Architect with Lightning Web component, AURA and Integrations. (Or) Salesforce Pardot (Marketing Cloud Account Engagement)

Roles & Responsibilities: - Lead the design and development of Salesforce solutions, including integration with other systems and customization of Salesforce applications. - Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions. - Provide technical guidance and mentorship to development teams, ensuring adherence to best practices and standards. - Stay updated with the latest advancements in Salesforce technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce - Strong understanding of Salesforce development best practices and standards. - Experience with Salesforce integration with other systems. - Experience with Salesforce customization of applications. - Experience with Salesforce Lightning and Apex programming languages. Location- Pan India Email me- maya@mounttalent.com

Req ID: 325109 We are currently seeking a Salesforce Developer - Digital Solution Consultant Senior Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). Key Responsibilities LWC Development & Salesforce Expertise "¢ Design and implement advanced LWC applications that integrate with Salesforce back-end logic and third-party systems. "¢ Create dynamic and highly interactive user interfaces using LWC, Apex, and other Salesforce technologies. "¢ Optimize LWC components for performance, including lazy loading, caching, and efficient DOM manipulation. "¢ Develop solutions leveraging Salesforce APIs, Apex, Platform Events, and Integration Patterns. "¢ Lead the development of complex front-end components and workflows to enhance the Salesforce user experience. "¢ Ensure best practices in security, scalability, and maintainability for all Salesforce applications. Salesforce Data Cloud (Foundational Knowledge) "¢ Understand Salesforce Data Cloud (CDP) concepts, including data ingestion, unification, and segmentation. "¢ Support the configuration of Data Cloud data models and integration with Salesforce apps, such as Sales Cloud and Service Cloud. "¢ Collaborate with the data team to ensure effective data management and activation across Salesforce ecosystems. "¢ Assist in the setup and maintenance of Data Cloud environments to support business-driven use cases. Required Qualifications & Skills Salesforce & LWC Expertise "¢ 5+ years of experience in Salesforce development, including advanced LWC, Apex, and Aura components. "¢ Strong proficiency in JavaScript (ES6+), TypeScript, and CSS for front-end development. "¢ In-depth knowledge of event-driven architecture, Apex classes, and Visualforce. "¢ Hands-on experience with Salesforce integrations using REST/SOAP APIs and Platform Events. "¢ Ability to implement complex UI/UX designs with dynamic components and seamless user interactions. Salesforce Data Cloud (Foundational Knowledge) "¢ Basic understanding of Salesforce Data Cloud (CDP) concepts and its role in customer data unification and segmentation. "¢ Experience with Salesforce Data Cloud integrations (e.g., with Marketing Cloud, Sales Cloud, or Service Cloud). "¢ Comfortable working with data models, data transformation, and identity resolution processes. Certifications (Preferred & Highly Valued) "¢ Salesforce Certified Data Cloud Consultant (nice-to-have) "¢ Salesforce Certified JavaScript Developer I "¢ Salesforce Certified Platform Developer I & II "¢ Salesforce Certified Experience Cloud Consultant (nice-to-have) Soft Skills & Additional "¢ Strong problem-solving and debugging skills. "¢ Excellent communication and ability to collaborate with cross-functional teams. "¢ Experience with Agile/Scrum development methodologies. "¢ Ability to mentor junior developers and provide technical leadership. Experience with Apex, Visualforce, and Lightning Web Components (LWC) Deep understanding of Salesforce data model (Objects, Relationships, SOQL/SOSL) Proficient in Integration techniques (REST/SOAP APIs, Platform Events, External Services) Strong grasp of Governor Limits and how to write efficient, scalable code Familiarity with Salesforce DX, Git, CI/CD pipelines Experience with declarative tools (Flows, Process Builder, Approval Processes) and when to use them over code Can evaluate trade-offs between config vs code Comfortable working in Agile environments, using tools like JIRA, Asana, etc. Strong understanding of unit testing, test coverage, and writing tests that mimic real business scenarios Implements and follows code review and branching strategies Can communicate technical solutions to both devs and non-dev stakeholders Aware of Salesforce product suite (Sales Cloud, Service Cloud, Experience Cloud, CPQ, etc.) Keeps up with Salesforce releases and best practices Holds certifications like Platform Developer I & II, possibly Application/System Architect

Req ID: 322024 We are currently seeking a Salesforce Solution Architect to join our team in Bangalore, Karntaka (IN-KA), India (IN). SFDC Solution Architect (Sales Cloud, Service Cloud and Experience Cloud) How You"™ll Help Us: As a Solution Architect, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc. You"™ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills, and helping you achieve certifications. You"™d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill-building. Why the Role Is Important: Our Solution Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Solution Architects provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised Once You Are Here, You Will: Develop a comprehensive understanding of our client"™s needs to create thorough configuration designs, use cases, test conditions, and training documentation to support the successful implementation of initiatives and processes 76 Master | EAS - SFDC Identify and recommend Salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance Document business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs Ensure the Salesforce.com technical design aligns to overall enterprise architecture of the client and can scale with it Required Qualifications: — 8 Years of experience implementing enterprise level projects in Salesforce.com / Force.com platform — 2 Years of experience creating solutions to business requirement — Including 3 project implementations that leverage the full capabilities (client, design, implement and optimize) of the Salesforce platform — 2 years of experience working with business and development teams to successfully design and manage solutions by creating solution design documents, requirement documentation, business process and workflow definitions and gap analysis Preferred Experience: — Strong understanding of Saleforce.com Lightning Platform Ideal Mindset: — Visionary. You are responsible for providing the technical vision for the solution. Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida,Pune

Req ID: 324414 We are currently seeking a Salesforce Service Cloud Developer to join our team in Pune, Mahrshtra (IN-MH), India (IN). "Required Experience: 4-6 Years of Experience in Service Cloud the responsibilities & technical skills as noted elsewhere. Salesforce Specific Design, Develop, and Implement Solutions & Integrations: Develop custom applications using Apex, Visualforce, and Lightning Web Components (LWC). Implement automation using Salesforce Flow, Process Builder, and Apex triggers. Implement best practices for data management and security. Participate in code reviews and receive/provide constructive feedback. Implement analytics and tracking solutions to gather user behavior data. Configures and Customizes Salesforce EnvironmentsIncluding workflows, security models, automation, and reporting tools Configure Salesforce security models, including roles, profiles, and sharing rules. Implement Salesforce DevOps StrategiesIncluding CI/CD pipelines, version control, and automated deployments. Implement CI/CD pipelines using tools like Copado, Gearset, or Jenkins. Manage version control using Git or similar tools." Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida,Pune

Req ID: 324408 We are currently seeking a Salesforce Service Cloud Developer to join our team in Pune, Mahrshtra (IN-MH), India (IN). "Required Experience: 4-5 Years of Experience in Service Cloud the responsibilities & technical skills as noted elsewhere. Salesforce Specific Design, Develop, and Implement Solutions & Integrations: Develop custom applications using Apex, Visualforce, and Lightning Web Components (LWC). Implement automation using Salesforce Flow, Process Builder, and Apex triggers. Implement best practices for data management and security. Participate in code reviews and receive/provide constructive feedback. Implement analytics and tracking solutions to gather user behavior data. Configures and Customizes Salesforce EnvironmentsIncluding workflows, security models, automation, and reporting tools Configure Salesforce security models, including roles, profiles, and sharing rules. Implement Salesforce DevOps StrategiesIncluding CI/CD pipelines, version control, and automated deployments. Implement CI/CD pipelines using tools like Copado, Gearset, or Jenkins. Manage version control using Git or similar tools." Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida,Pune

Req ID: 325132 We are currently seeking a Salesforce senior Developer to join our team in Pune, Mahrshtra (IN-MH), India (IN). Job Summary We are seeking a highly skilled Senior Salesforce Developer with extensive experience in Lightning Web Components (LWC) and a foundational understanding of Salesforce Data Cloud. The ideal candidate will have advanced LWC development skills and a strong understanding of Salesforce development best practices, with the ability to integrate these skills with Salesforce Data Cloud in a meaningful way. This role is critical for building sophisticated, scalable, and performance-optimized Salesforce applications. Key Responsibilities LWC Development & Salesforce Expertise "¢ Design and implement advanced LWC applications that integrate with Salesforce back-end logic and third-party systems. "¢ Create dynamic and highly interactive user interfaces using LWC, Apex, and other Salesforce technologies. "¢ Optimize LWC components for performance, including lazy loading, caching, and efficient DOM manipulation. "¢ Develop solutions leveraging Salesforce APIs, Apex, Platform Events, and Integration Patterns. "¢ Lead the development of complex front-end components and workflows to enhance the Salesforce user experience. "¢ Ensure best practices in security, scalability, and maintainability for all Salesforce applications. Salesforce Data Cloud (Foundational Knowledge) "¢ Understand Salesforce Data Cloud (CDP) concepts, including data ingestion, unification, and segmentation. "¢ Support the configuration of Data Cloud data models and integration with Salesforce apps, such as Sales Cloud and Service Cloud. "¢ Collaborate with the data team to ensure effective data management and activation across Salesforce ecosystems. "¢ Assist in the setup and maintenance of Data Cloud environments to support business-driven use cases. Required Qualifications & Skills Salesforce & LWC Expertise "¢ 5+ years of experience in Salesforce development, including advanced LWC, Apex, and Aura components. "¢ Strong proficiency in JavaScript (ES6+), TypeScript, and CSS for front-end development. "¢ In-depth knowledge of event-driven architecture, Apex classes, and Visualforce. "¢ Hands-on experience with Salesforce integrations using REST/SOAP APIs and Platform Events. "¢ Ability to implement complex UI/UX designs with dynamic components and seamless user interactions. Salesforce Data Cloud (Foundational Knowledge) "¢ Basic understanding of Salesforce Data Cloud (CDP) concepts and its role in customer data unification and segmentation. "¢ Experience with Salesforce Data Cloud integrations (e.g., with Marketing Cloud, Sales Cloud, or Service Cloud). "¢ Comfortable working with data models, data transformation, and identity resolution processes. Certifications (Preferred & Highly Valued) "¢ Salesforce Certified Data Cloud Consultant (nice-to-have) "¢ Salesforce Certified JavaScript Developer I "¢ Salesforce Certified Platform Developer I & II "¢ Salesforce Certified Experience Cloud Consultant (nice-to-have) Soft Skills & Additional "¢ Strong problem-solving and debugging skills. "¢ Excellent communication and ability to collaborate with cross-functional teams. "¢ Experience with Agile/Scrum development methodologies. "¢ Ability to mentor junior developers and provide technical leadership. Experience with Apex, Visualforce, and Lightning Web Components (LWC) Deep understanding of Salesforce data model (Objects, Relationships, SOQL/SOSL) Proficient in Integration techniques (REST/SOAP APIs, Platform Events, External Services) Strong grasp of Governor Limits and how to write efficient, scalable code Familiarity with Salesforce DX, Git, CI/CD pipelines Experience with declarative tools (Flows, Process Builder, Approval Processes) and when to use them over code Can evaluate trade-offs between config vs code Comfortable working in Agile environments, using tools like JIRA, Asana, etc. Strong understanding of unit testing, test coverage, and writing tests that mimic real business scenarios Implements and follows code review and branching strategies Can communicate technical solutions to both devs and non-dev stakeholders Aware of Salesforce product suite (Sales Cloud, Service Cloud, Experience Cloud, CPQ, etc.) Keeps up with Salesforce releases and best practices Holds certifications like Platform Developer I & II, possibly Application/System Architect Location - Bengaluru,Chennai,Gurugram,Hyderabad,Noida,Pune

Role Overview We are seeking a dynamic CRM Developer to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experience. Key Responsibilities The CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role entails: Strategic Planning & Implementation Implementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer needs. Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisfaction. Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational efficiency. Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business operations. Data Management & Optimization Data Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer information. Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic goals. Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configurations. Collaboration & Communication Cross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requirements. Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and progress. User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabilities. Continuous Improvement & Innovation Industry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous improvement. User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM strategies. Qualities We Value Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven decisions. Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing challenges. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a related field. Experience: Preferably proven experience as a CRM Developer or in a similar role. Technical Proficiency: Strong understanding of CRM systems and data management principles. Interpersonal Skills: Excellent communication and interpersonal skills. Skills Foundational Skills CRM Strategy: Experience in developing and executing CRM strategies that align with business objectives. Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven decisions. Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Technical Skills CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Integration Management: Familiarity with managing CRM integrations with other business tools and applications. Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Work Arrangement: Office Work Schedule: 6 days a week.

Role- Lead Salesforce Developer Locations: Bangalore, Mumbai Experience: 5 to 7 Years 8 to 10 years Work Mode- 3 Days of work from the office[Hybrid Mode] Primary Skills Apex + LWC + Sales Cloud + Integration + Good Communication Skill Secondary Skills- Service Cloud Job Description: Analyse the business requirement and define the appropriate design with respect to data modelling. Experience in Sales Cloud, Service Cloud and Experience Cloud Perform configuration and customization of the salesforce.com platform. Design and develop high-performance, reusable lightening component. Guide team on writing test classes for developed classes and ensuring more than 90% code coverage Translating functional requirements into technical requirements. Identifying bugs and aligning with requirements during debugging. Guide & implement Testing automation, bug fixing and deploying to production Make suggestions for better solutions to problems Keep abreast of the latest and emerging technologies Should have previous contact center experience & implementation knowledge on CTI integration Required Skills and Experience: 5+ years of Core Development experience in Salesforce.com 2+ years of Omni Channel experience in Lightening Component, Lightening Event, Lightening page Template 4+ years of development experience in Visual Force, Apex, Process flows. Hands-on experience on Data Cloud & integration Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). Experience in designing custom objects, custom fields, picklists, page layouts, record layout, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. Experience in integrating external applications to Salesforce Previous work experience with enterprise application and software development Experience developing customer-facing interfaces Excellent problem-solving skills and ability to provide required solutions Must have knowledge on sales cloud, service cloud and financial cloud. Experience with SFDC and UX integration will be big plus Experience in integrating with Angular/React applications will be big plus Experience in OpenCTI Integration experience will be big plus. Experience in Service Cloud implementation. The primary focus will be full life cycle of Salesforce development and integration with third-party services using Agile methodologies. The candidate will be working with other developers on different layers of the Infrastructure and integration. Therefore, a commitment to collaborative problem solving, state of the art Design and creating quality products is essential.