Senior Tele callers Trainer (real Estate)

Experience: 5+ years (with minimum 2–3 years in the real estate industry)
Employment Type: Full-time

Job Description:
We are seeking a Senior Trainer with strong experience in training telecalling teams, preferably within the real estate sector. The ideal candidate will be responsible for developing training modules, improving communication and sales skills, and ensuring consistent performance and quality across the telecalling team.

Key Responsibilities:

• Design and deliver comprehensive training programs for new and existing telecallers.
• Create training modules focused on customer interaction, lead generation, objection handling, and CRM usage specific to real estate.
• Conduct roleplays, mock calls, and assessments to evaluate call quality and effectiveness.
• Regularly review team performance and identify skill gaps for targeted training.
• Collaborate with sales and marketing teams to align scripts and pitch delivery with current project offerings.
• Provide coaching and feedback to help telecallers improve call conversion and lead nurturing.
• Maintain training documentation, manuals, and performance reports.
• Stay updated on market trends and consumer behavior in the real estate sector.

Requirements:

• Proven experience as a trainer for telecalling or inside sales teams.
• Strong understanding of real estate processes, customer lifecycle, and lead management.
• Excellent communication, presentation, and interpersonal skills.
• Ability to inspire, motivate, and mentor telecalling teams.
• Proficiency in CRM tools and call monitoring systems.
• Ability to work in a fast-paced, target-driven environment.
• Strong analytical and reporting skills.

Preferred:

• Certification in training and development or soft skills coaching.
• Multilingual communication skills (English, Hindi, Tamil, etc.).

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person