Senior Technical Writer

About the Opportunity:
As a Technical Writer for Ericsson Enterprise Wireless Solutions, you will play a key role in ensuring the quality, discoverability, and accuracy of our technical content across both internal and external channels. You will conduct hands-on research to gather information from subject matter and translate complex technical concepts into clear, concise, and well-structured documentation. Your work will help users navigate and succeed with our technology, making a significant impact on customer satisfaction and success.

What you will do:
Produce, update, and maintain high-quality partner and customer-facing documentation for a deeply technical product used by enterprise clients and fast-growing technology companies. Create various types of content including user guides, FAQs, how-to articles, technical training materials, and instructional videos. Collaborate closely with product management, product marketing, engineering, customer success teams, and external customers to ensure documentation meets user needs and expectations. Treat documentation as a product by prioritizing, managing, and refining both content and its presentation. Identify opportunities to improve documentation efficiency and effectiveness. Work alongside technical documentation leadership to track and report on content performance against established goals. Develop comprehensive content plans for new products and feature releases.

The skills you bring:
7+ years of experience researching, writing, and reviewing product documentation and/or technical content. Strong technical understanding of wireless WAN networking. Proven track record delivering high-quality documentation for technical products. Experience with structured authoring in XML and using content management systems (CMS) Experience creating instructional videos to complement written documentation. Background collaborating with technical organizations and working closely with subject matter . Aptitude for quickly grasping complex technical concepts and translating them into user-friendly content tailored for Ericsson Enterprise Wireless solutions customers. Passion for explaining how technology works and helping users succeed with complex systems.Strong technical skills and eagerness to learn new technologies and concepts. Collaborative mindset, measuring your success by the overall success of the customer.