Senior Specialist - User Support - Global Service Centre

As a Procurement Officer at the Global Service Centre located in Navi Mumbai, you will play a crucial role in managing the procurement process efficiently. Your responsibilities will include communicating with suppliers regarding order status, changes, and delivery schedules. Additionally, you will assist in supplier onboarding, solicit and evaluate bids or proposals, and maintain a qualified supplier database. Collaboration with stakeholders to determine procurement needs and specifications is key to your role. You will be responsible for preparing and issuing direct purchase orders in accordance with established procedures and company policies. Monitoring open purchase orders, expediting deliveries as necessary, and ensuring accuracy of order details are essential tasks. Conducting supplier performance evaluations, implementing improvement plans, and ensuring compliance with relevant laws, regulations, and company policies are part of your daily responsibilities. You will also be required to monitor cost-saving strategies while maintaining product or service quality and controlling procurement spend. Maintaining accurate procurement records and documentation in systems like Oracle or Maximo is crucial. Generating routine procurement reports for internal stakeholders, cultivating positive relationships with suppliers, and resolving disputes professionally are important aspects of your role. Collaboration with suppliers to identify opportunities for process improvement and innovation is encouraged. Staying up to date with procurement terms and regulations, assisting with internal reviews to ensure policy adherence, and supporting the procurement and finance teams are part of your duties. Your ability to invest strategically, create lasting value and profitability, and drive higher performance through collaboration will be essential. In terms of technical competencies, you should have a minimum of 2-3 years of experience in a procurement role or related position. Experience with ERP or procurement systems such as SAP, Oracle, or Ariba is preferred. Strong attention to detail, organizational skills, excellent written and communication abilities, and proficiency in Microsoft Office are required. While no formal qualifications are mandatory, having them would be advantageous. Your customer service orientation, ability to manage relationships with internal stakeholders and suppliers, and commitment to accuracy will be vital in succeeding in this role.,