Senior Service Engineer / Service Manager

Job Title: Senior Service Engineer / Service Manager

Location: Ahmedabad, Gujarat

Mandatory:Minimum 3 years of experience in VFD, Hydro Pneumatic System, Pump Installation

Company Overview

Fivebro Water Services Private Limited, with over 30 years in the industry, is India’s leading water treatment company. Specializing in high-quality components for water and wastewater treatment, the company is dedicated to ensuring quality and customer satisfaction. With a workforce of 201-500, Fivebro operates from its headquarters in Ahmedabad, Gujarat, in the Water, Waste, Steam, and Air Conditioning Services industry. Learn more at our website.

Job Overview

Fivebro Water Services Private Limited seeks a dedicated Senior Service Engineer Service Manager to join our team in Ahmedabad. This is a full-time, senior-level position requiring a candidate with up to 3-5 years of experience. The ideal candidate will have expertise in water treatment and customer relationship management, contributing significantly to both technical projects and client satisfaction.

Qualifications and Skills

• Ability to oversee complex water treatment projects, ensuring successful execution and client satisfaction.
• Proven experience in managing and leading technical teams, fostering collaboration and efficiency.
• Highly skilled in troubleshooting technical issues, providing timely and effective solutions.
• Expertise in preventive maintenance strategies to ensure the longevity and reliability of systems.
• Proficient in project management to ensure timely and within-budget project completion.
• Must have strong customer relationship management skills to maintain high levels of client satisfaction (Mandatory skill).
• Essential knowledge in all aspects of water treatment technology and processes (Mandatory skill).
• Capability to adapt and thrive in a fast-paced, dynamic work environment.

Roles and Responsibilities

• Lead and manage water treatment service projects, ensuring alignment with company standards and client expectations.
• Develop and maintain strong relationships with clients, ensuring their needs are anticipated and met.
• Identify, troubleshoot, and resolve complex technical issues promptly and efficiently.
• Implement and advocate for preventive maintenance strategies to optimize service effectiveness.
• Coordinate with cross-functional teams to promote seamless service delivery and high customer satisfaction.
• Maintain up-to-date knowledge of the latest industry standards and technologies.
• Provide mentorship and guidance to junior engineers and technical staff.
• Create detailed reports that communicate project status, challenges, and solutions to stakeholders.