Senior Manager - Strategy and Operations

As a Strategy & Operations Senior Manager, you will play a crucial role across various domains including Strategy, Program planning, Operational excellence, Governance, and Enablement. Your primary responsibility will involve supporting the implementation of the Global business vision and strategy. This role demands a holistic approach, requiring traits such as big-picture thinking, initiative, attention to detail, swift learning ability, adeptness in handling internal and external relationships, capability to collaborate with senior executives, and strong soft skills. Your work location will be in either Bangalore or Hyderabad. Key Responsibilities: - Drive programs of strategic significance to the Salesforce PS Global Delivery Center (GDC). - Conceptualize, analyze, and assess the requirements of different programs; provide recommendations with business justification, and lead these programs upon approval. - Oversee the partner program, ensuring governance for their performance and effectiveness in meeting GDC requirements. - Establish Key Performance Indicators (KPIs) for Partner Performance, monitor and track partnership health, and implement strategies to maximize outcomes from partners. - Collaborate closely with Stakeholders, Sponsors, and Cross-functional teams to outline scope, deliverables, resources, and timelines for new initiatives. - Partner with other program managers to identify risks and opportunities across multiple projects within the department. - Proactively communicate status, risks, and issues to stakeholders and senior management. - Analyze, assess, and mitigate program risks, generating program reports for managers and stakeholders. - Identify all individuals or organizations affected by the program, analyze customer expectations and project impact, and develop suitable management strategies to actively engage collaborators in project decisions and execution. - Demonstrate understanding of Agile-certified Scrum processes, current methods for coordinating Business & IT, and exhibit traits of a successful Scrum Master. - Provide leadership to strategize and execute various programs, services, and initiatives of significant scope, complexity, and risk. - Lead in identifying and nurturing potential talent for successful employee development and careers within the broader Salesforce ecosystem. - Develop project timelines to plan, lead all project aspects, and report progress within the project environment. - Engage with vendors to manage programs related to subcontractors. Requirements: - Possess 8+ years of Program Management experience and a total of 14+ years in IT. - Exposure of 5+ years to Salesforce Projects/Products is highly advantageous. - Ability to collaborate effectively with senior executives and partner organizations, showcasing a strategic understanding of business requirements. - Understanding of resource allocation, and experience in acquiring the right skills for projects. - Hands-on experience with CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) is beneficial. - Proficient in PM tools like JIRA / MS Project. - Skilled in creating presentations that facilitate strategic communication throughout the organization. - Advanced proficiency in Microsoft Excel including formulas, data cleansing, and data manipulation. - Capable of managing multiple projects/programs and mentoring new hires.,