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Allcargo Logistics logo

Senior Executive - Customer Service

1 - 4 years

3 - 6 Lacs

Gandhidham

Posted:18 hours ago| Platform: Naukri logo

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Skills Required

customer relationship customer service customer complaints customer care logistics customer interaction upsell sales process sales customer support voice process operations chat email support non voice customer handling pricing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Allcargo Logistics is looking for Senior Executive - Customer Service to join our dynamic team and embark on a rewarding career journey
  • Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
  • Resolve customer complaints and issues, and escalate to higher-level management as necessary
  • Record customer interactions and transactions in a customer service database
  • Maintain a thorough knowledge of the company's products, services, and processes
  • Provide customers with information about product features, pricing, and availability
  • Cross-sell and upsell products and services to meet customer needs and increase sales
  • Process customer orders, returns, and exchanges in a timely and efficient manner
  • Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

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Allcargo Logistics
Allcargo Logistics

Logistics and Supply Chain

Navi Mumbai

2000+ Employees

25 Jobs

    Key People

  • Shashi Kiran

    Managing Director

  • Mahesh Kamat

    Chief Financial Officer

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