senior dispatcher

efficiently managing and coordinating resources, ensuring timely and accurate communication, and maintaining detailed records. KRAs might include tasks like scheduling, routing, and monitoring resources (e.g., vehicles, personnel, equipment), communicating with various stakeholders, and handling emergencies or unexpected situations. Specific KRAs could also involve aspects like customer satisfaction, adherence to safety protocols, and efficient use of resources. Here's a more detailed breakdown of potential KRAs for a dispatcher role:1. Resource Management and Coordination:

• Scheduling and Routing:Effectively scheduling and routing resources (e.g., vehicles, drivers, technicians) to meet customer needs or operational demands.
• Dispatching:Ensuring timely and efficient dispatch of resources based on predetermined schedules, customer requests, or immediate needs.
• Real-time Monitoring:Tracking the location and status of dispatched resources and making adjustments as needed.
• Resource Optimization:Utilizing resources effectively to minimize costs and maximize efficiency.

2. Communication and Information Management:

• Communication with Stakeholders:Maintaining clear and concise communication with drivers, customers, technicians, and other relevant parties.
• Information Gathering:Gathering information from callers or through other means to assess situations and prioritize tasks.
• Record Keeping:Maintaining accurate and up-to-date records of dispatches, routes, and other relevant information.
• Emergency Response:Coordinating emergency responses and communicating critical information to appropriate parties.

3. Customer Service and Satisfaction:

• Timely and Efficient Service: Ensuring that customers receive timely and efficient service.
• Professional Demeanor: Maintaining a professional and courteous demeanor when interacting with customers.
• Customer Satisfaction: Striving to meet or exceed customer expectations and address any concerns or issues.

4. Safety and Compliance:

• Adherence to Safety Protocols: Ensuring that all dispatch activities adhere to relevant safety protocols and regulations.
• Route Optimization: Planning routes that minimize travel time and potential hazards.
• Compliance with Regulations: Ensuring that all dispatch activities comply with relevant regulations.

5. Performance and Efficiency:

• Key Performance Indicators (KPIs):Tracking and reporting on KPIs such as on-time delivery, response time, and resource utilization.
• Continuous Improvement:Identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
• Problem Solving:Effectively resolving any issues or challenges that arise during dispatch operations.

Job Type: Full-time

Pay: ₹19,097.53 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person