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Senior Director - Solution_REF43284X_ Travel

Senior Director - Solution_REF43284X_ Travel

WNS Holdings

10 - 17 years

25 - 30 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

sales pnl solution design rta wfm project management operations management mis reporting team management forecasting customer service business development workforce management presales real time analysis mis restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope

Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines

Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution

Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members

Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)

End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.

The role may also involve Participate in consulting / diagnostic studies / strategic projects Collateral development Lead, participate in client visits to various WNS locations

Qualifications

Graduate with MBA preferred.

Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design

Should know call center basics, WFM, PNL and Operations principles

Job Location

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WNS Holdings

Business Process Management (BPM)

Mumbai

45,000 Employees

348 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Senior Director - Solution_REF43284X_ Travel