Senior Customer Support Associate

Company name - Tech Mahindra CTC -4LPA

International voice process Key Responsibilities 1. *Customer Interaction*: Handling inbound or outbound customer calls, responding to queries, resolving issues, and providing excellent customer service. 2. *Language Proficiency*: Utilizing language skills to communicate effectively with customers from diverse backgrounds. 3. *Product/Service Knowledge*: Having in-depth knowledge of the products or services offered by the company to address customer inquiries. 4. *Issue Resolution*: Troubleshooting and resolving customer complaints or issues in a professional and timely manner. 5. *Data Management*: Updating customer information, logging calls, and maintaining accurate records. 6. *Cultural Awareness*: Demonstrating cultural sensitivity and adaptability when interacting with customers from different countries and backgrounds. Skills Required 1. *Strong Communication Skills*: Clear and effective communication is crucial in voice process roles. 2. *Active Listening*: Carefully listening to customers to understand their concerns and provide relevant solutions. 3. *Problem-Solving Skills*: Ability to analyze problems and provide suitable solutions. 4. *Time Management*: Managing call volumes and prioritizing tasks efficiently. 5. *Adaptability*: Being flexible and adaptable to different customer needs, accents, and cultural nuances. Benefits 1. *Global Exposure*: Interacting with customers from diverse backgrounds and countries. 2. *Skill Development*: Enhancing communication, problem-solving, and language skills. 3. *Career Growth*: Opportunities for career advancement and professional growth in the BPO industry. Interested candidates put your resume to lizaranibehera900@gmail.com/7855909737

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Experience:

• International voice process: 4 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Speak with the employer
+91 7205153122