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Senior Associate, CXBT Capability Team

0 years

0 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

data annotation processing metrics audit service software vision risk excel recording ml ai support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services Capability team- Customer Experience & Business trends (CXBT) in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company.
Key job responsibilities

Responsibilities

As a Senior Associate, you will be responsible for providing timely and quality data collection/annotation for a variety of workflows. The tasks therefore will be repetitive in nature and will require the candidate to make quick decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below:
  • Performing a wide range of data collection, categorization, validation, annotation and data processing related tasks.
  • Meets business metrics and goals, i.e., SLA, production, and quality targets
  • Using high level of judgement to determine/identify differentiated experiences and/or trends.
  • Partner with internal and external stakeholders on execution, escalate operational issues, draft SOPs.
  • Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
  • Contribute and lead process improvement initiatives that impact overall efficiency/ quality
  • Ensure high quality deliverable to the stakeholders via audit and validation

About The Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Speak, write, and read fluently in German
  • Experience with Microsoft Office products and applications
  • Experience with Intermediate level of Excel

Preferred Qualifications

  • Strong analytical skills including proficiency in Microsoft Excel
  • Previous work experience, specially handling data recording and ML annotation
  • Interest in e-commerce and Generative AI solutions
  • Willingness to learn and passion for improving the overall customer experience
  • Self-starter, motivated, and extremely organized
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Karnataka
Job ID: A2984885

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Amazon
Amazon

Software Development

Seattle WA

10001 Employees

6556 Jobs

    Key People

  • Andy Jassy

    President & CEO

  • Brian Olsavsky

    Senior Vice President and CFO

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