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Tesco Plc
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Senior Associate - Chat Support

Senior Associate - Chat Support

0 - 3 years

|

0 - 3 Lacs

Bengaluru Karnataka India

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

Written Communication Customer service Conflict Resolution Continuous Improvement

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Handle first-line customer queries via written channels with professionalism and accuracy
Ensure resolution of issues within defined service metrics and quality standards
Contribute to team knowledge sharing and process improvements
Support customer satisfaction and NPS through empathetic and effective communication

Role Responsibilities:

Maintain high written communication standards and empathy in all responses
Meet individual performance objectives and support team metrics
Adapt to roster shifts to ensure round-the-clock support
Participate in training, feedback sessions, and continuous development

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