Manager - People Support

Job Description

Manager - People Support Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 23-May-2025 About the role Refer to You will be responsible for section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Oversee end-to-end People Support operations, ensuring seamless execution of processes, adherence to SLAs, and continuous service enhancement. - Implement robust quality checks, conduct regular audits, and ensure compliance with company policies, employment laws, and GDPR regulations - Work closely with Payroll Admin, HR Admin, and other Tier 2 and Tier 3 business units to drive efficiencies and achieve cross functional goals using Victory Model - Identify and address sensitive pay-impacting queries proactively, preventing escalations and ensuring accuracy in payroll processing - Ensure sensitive colleague data is handled with the highest level of confidentiality, adhering strictly to GDPR and internal data protection policies. - To identify and resolve gaps in the pay which has resulted in over or underpayment for a UK & ROI colleague - Crafting a culture of highly engaged colleagues who are passionate about their role in serving our colleagues a little better everyday - Provide a support and advice to individuals on all elements of the colleague life cycle - Demonstrate empathy and compassion in handling colleague-related queries and concerns, providing support and guidance with a caring and understanding approach - Supporting my team with complex issue management, liaising with partners on outstanding issues and taking ownership to close issues - Collaborating with resource planning to deliver agreed service levels - Ensuring standard operating procedures are current and adhered to by my team - Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations - Mentoring my team to deliver great service, perform operational transactions to a high standard and continually uplift performance - Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations - Supporting the performance of my team, providing structured mentorship, expectations and accountability to improve performance in line with process - Crafting a fair, transparent and inclusive culture for all colleagues - Ensuring equal career development opportunities for all colleagues in my team - Driving team action plans to build a "Great Place to Work" based on feedback and insight from colleagues Key people and teams I work with in and outside of Tesco: People, budgets and other resou - Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague experience You will need - Ensuring our Lead - Continuous Improvement colleagues are provided with the training, tools and support to enable CI process improvement - Setting clear individual performance objectives with each member of my team - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager People operations Associate - CEC colleagues Product Team Senior Associate - CEC colleagues Policy, Reward and Compliance Team in UK Lead - Continuous Improvement colleagues People service team in India and UK People Technology Team About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation. Apply