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Tesco Plc
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Senior Associate - Chat Support

Senior Associate - Chat Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco Plc

0 - 3 years

3 - 7 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Due diligence Customer service orientation Conflict resolution Customer service Medical insurance Business solutions Continuous improvement Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental we'llbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial we'llbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical we'llbeing

- Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

I handle first line contact across a range of queries and service areas via written communication channels, leveraging my skills, knowledge and tools available to provide tailored solutions that meet the needs of individuals I engage with. I pride myself on handling queries efficiently and providing and a range of solutions to ensure I deliver the best possible service.

In this job, I am accountable for:

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

You will need

Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution
Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email

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Senior Associate - Chat Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Salary

Performance Bonus

Leave & Time-off

Making Retirement Tension-FreeSalary

Health is Wealth

Mental we'llbeing

Financial we'llbeing

Save As You Earn (SAYE)

Physical we'llbeing

You will be responsible for

In this job, I am accountable for:

You will need

More Jobs at Tesco Plc