Posted:5 days ago|
Platform:
On-site
Full Time
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Outpace Consulting Services
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Jaipur, Rajasthan, India
Experience: Not specified
3.0 - 10.0 Lacs P.A.
Hyderabad, Coimbatore
3.5 - 8.5 Lacs P.A.
Experience: Not specified
1.5 - 2.25 Lacs P.A.
New Delhi, Gurugram, Delhi / NCR
3.75 - 8.5 Lacs P.A.
Gurugram, Delhi / NCR
Experience: Not specified
1.25 - 4.5 Lacs P.A.
Remote, , India
1.0 - 6.0 Lacs P.A.
Bengaluru / Bangalore, Karnataka, India
2.0 - 4.0 Lacs P.A.
Mumbai, Maharashtra, India
4.0 - 9.0 Lacs P.A.
Jaipur, Rajasthan, India
Experience: Not specified
3.0 - 10.0 Lacs P.A.
Navi Mumbai, Maharashtra, India
3.0 - 6.0 Lacs P.A.
