Summary
Position Summary
Role: Learning Operations Specialist Level: Sr. Analyst
Areyouanindividualwhoiscustomerserviceorientedandenjoyprovidingserviceto internal clients in different countries?TheLearningOperationsteam intheUSIndia officeisateam ofindividualsthatprovide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.AtDeloitte,you’llgainexposuretoavarietyofindustriesandbusinessmodels,helpingyour career growth and professional development.
Workyou’ll do
ProvidesupporttotheUSTalentDevelopmentLearningoperations,to servetheOffshore Clients, with regards to Planning and Delivering of trainings. It is essential to act as an Advisor & a Consultant to our clients.
- ConnectwithClients,providingserviceasaconsultant/advisorandleadvirtual transitions
- EnsurealltasksaredoneinatimelymannerwithAccuracyand Completeness
- Delegatethework,trackthework,managetheresourceswith regardstocopingwiththe workload
- Performthequalitychecksonthetasksbeforetheyaresubmittedtothe client
- Setexpectationswithclients,negotiateonthetimelinessifnecessary,orkeeptheclient well informed in case of delays
- Peertopeertouchpoint-Enhancenetworkbyconnectingwitheveryoneintheteamona frequent basis, share knowledge, tips and best practice
- SupporttheAMwithSLA management
- ProficientinprocessexcellenceintermsofSOP,ChecklistsandFAQdocumentsfor primary activities and other tasks if required
- Ownershipandaccountabilitytowardsprocessandassigned task
- TimeManagement-Effectiveutilizationofworkinghourswithproperprioritizationof work
- ContributionandInvolvementinFirm/Team initiatives
- Continuescollaborationefforttowardscommonbusiness goal
- Actasamentor/processtrainer/subjectmatter expert
- Bethefirstpointofescalationforanyclientissues/ concerns
- SupporttheAMwithmetricreportinganddashboard preparing
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiativesandseekon-the-joblearningopportunities.OurLearningOperationsprofessionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Qualifications
- Graduate/MBA/Post-Graduate
- 4-6yearsofrelevantexperienceinaLearning/BackendOperations environment
Skills Required:
- Musthaveexcellentverbalandwrittencommunication skills
- Shouldhaveknowledgeofemail etiquette
- Shouldhavebasicknowledgeofexcelandshouldbeabletoreaddataandusetheexcel features like sorting, removing duplicates, filtering
- Shouldhaveabilitytoteamwith others
- Shouldbeabletoprioritizetimeand tasks
- MusthaveexperienceManagingsmall teams
Preferred:
- ShouldhavebasicknowledgeofcreatingMSPowerPoint presentations
- ExperiencewithVirtualplatformslikeZoom,SabaMeeting/Centra,MSTeamsetcwillbe an added advantage
- Shouldhaveexperienceofhandling cases/tickets
- Shouldhaveabilitytointeractwellwithinternalclientsandunderstandtheir requirements
- ExperienceworkingwithUS stakeholders
Shift Timing- 2 PM- 11 PM
Location-Hyderabad
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 301292
