Seller Management Expert (SME)

As a Seller Management Expert (SME) at ShopDeck, you will play a crucial role in providing top-notch customer support to our clients for their Direct-to-Consumer (D2C) business needs. Your responsibilities will include tracking shipments, addressing delivery inquiries, investigating and resolving issues like missing or damaged packages, and managing customer tickets through our system for timely resolutions. You will also collaborate with internal teams to optimize merchant profitability and improve customer satisfaction through process enhancements. The ideal candidate for this role should possess excellent communication skills, both verbal and written, to ensure clear interactions with customers. You should be customer-centric with a deep understanding of customer needs and the ability to swiftly resolve issues in a fast-paced environment. Strong problem-solving skills are essential for analyzing complex issues, identifying root causes, and providing effective solutions. Being organized with excellent time management skills is crucial for prioritizing and managing multiple tasks effectively. Flexibility to adapt to a dynamic work schedule, including weekends and holidays when necessary, is also required. Familiarity with CRM software, such as Salesforce, would be a plus. At ShopDeck, we offer comprehensive health insurance coverage, growth opportunities in a fast-growing company, a collaborative culture where you can work closely with senior leadership, and an innovative environment where your ideas can contribute to shaping our services and products. Join us in revolutionizing the way merchants do business and grow in the e-commerce space. If you are passionate about customer service and eager to make a difference, we welcome your application. ShopDeck is an Equal Opportunity Employer, and we encourage applicants from all backgrounds to apply. To apply for this position, click on the apply button and complete the required questionnaire.,