12 Customercentric Jobs

We are looking for a dynamic and experienced SPA Manager to lead our premium spa operations at the airport. The ideal candidate is bold, charismatic, upfront, and presentable yet professional, with a proven background in business development and center management. You should be comfortable approaching passengers, striking up conversations, and persuading them to indulge in a rejuvenating spa session before/after their flight. Key Responsibilities: - Actively engage with airport passengers, inviting them to enjoy spa services. - Promote spa offerings through effective communication and persuasive techniques. - Manage daily operations, ensuring smooth workflow and exceptional customer service with impeccable experiences. - Develop and execute strategies to increase footfall and drive business growth. - Lead and motivate the team to achieve performance targets. - Maintain a professional appearance by adhering to the spa's uniform guidelines. - Ensure compliance with all airport and spa policies. - As a manager, you have to be responsible for cash, bills appointments, handling daily operations & other necessary details. - Meet monthly sales and membership targets set by the company. Desired Candidate Profile: - Bold Personality: Confident in striking up conversations with strangers and handling objections gracefully. - Experience: At least 2 years in business development (sales especially), center management, and team management. - Excellent Communication Skills: Ability to articulate the value of services clearly and persuasively. - Presentable Appearance: Polished and professional to represent the spa's premium image. - Uniform Compliance: Willingness to wear the designated uniform with pride. - Sales-Driven: Proven track record of achieving sales and operational targets. - Customer-Centric: Friendly, approachable, and attentive to guest needs. Why Join Us - Be part of a dynamic, high-energy environment at a major travel hub. - Interact with a global clientele and showcase your leadership skills. - Competitive salary with attractive performance incentives. If you have the passion, experience, and charisma to make every traveler's journey relaxing and memorable, we'd love to hear from you! Job Type: Permanent Benefits: - Health insurance - Provident Fund Schedule: - Rotational shift Work Location: In person,

As a Seller Management Expert (SME) at ShopDeck, you will play a crucial role in providing top-notch customer support to our clients for their Direct-to-Consumer (D2C) business needs. Your responsibilities will include tracking shipments, addressing delivery inquiries, investigating and resolving issues like missing or damaged packages, and managing customer tickets through our system for timely resolutions. You will also collaborate with internal teams to optimize merchant profitability and improve customer satisfaction through process enhancements. The ideal candidate for this role should possess excellent communication skills, both verbal and written, to ensure clear interactions with customers. You should be customer-centric with a deep understanding of customer needs and the ability to swiftly resolve issues in a fast-paced environment. Strong problem-solving skills are essential for analyzing complex issues, identifying root causes, and providing effective solutions. Being organized with excellent time management skills is crucial for prioritizing and managing multiple tasks effectively. Flexibility to adapt to a dynamic work schedule, including weekends and holidays when necessary, is also required. Familiarity with CRM software, such as Salesforce, would be a plus. At ShopDeck, we offer comprehensive health insurance coverage, growth opportunities in a fast-growing company, a collaborative culture where you can work closely with senior leadership, and an innovative environment where your ideas can contribute to shaping our services and products. Join us in revolutionizing the way merchants do business and grow in the e-commerce space. If you are passionate about customer service and eager to make a difference, we welcome your application. ShopDeck is an Equal Opportunity Employer, and we encourage applicants from all backgrounds to apply. To apply for this position, click on the apply button and complete the required questionnaire.,

As a Sales & User Success Intern (Onboarding & Ground Support) at Signature Silicon Pvt Ltd, you will have the opportunity to be part of a dynamic tech startup that is revolutionizing the truck booking and logistics industry. Our innovative mobile application connects clients with reliable truck service providers, streamlining the entire booking and delivery process. We are passionate about leveraging technology to make logistics efficient and transparent. Joining our team in Pune, you will play a crucial role in contributing to user adoption and satisfaction. Your primary responsibilities will include assisting new users with the installation and setup of our mobile application, conducting comprehensive training sessions, providing on-the-ground support, collecting user feedback, fostering positive relationships with our user base, and observing local market trends to refine our strategies. To be successful in this role, you should currently be pursuing a bachelor's degree in any discipline from a college/university in the Pune area. You must be in your 2nd or 3rd year of graduation, comfortable with mobile applications and basic technical troubleshooting, possess excellent communication skills, have a proactive approach to problem-solving, be self-motivated, customer-centric, familiar with the Pune area, and proficient in Marathi, Hindi, and English. In return, you will receive a stipend of 8000/Month, gain hands-on experience in user acquisition, onboarding, training, and customer support, enhance your communication, problem-solving, and technical support skills, and obtain valuable insights into the logistics, transportation, and mobile technology sectors. Additionally, you will receive a formal certificate of internship upon successful completion.,

As the Lead Designer for a set of HomeLane customers, you will be responsible for managing the entire design process from the initial meeting to order booking and finalizing the design. Your key responsibilities will include collaborating with customers to understand their requirements thoroughly and providing them with the best design solutions for their homes. This will involve tasks such as quoting, detailed designing, and preparing production drawings for manufacturing. Additionally, you will need to focus on, prioritize, and successfully execute multiple design projects simultaneously. To qualify for this role, you must hold a minimum of a 2-year Diploma in Interior Designing or Architecture from a reputable institution. It is essential that you have practical site experience and are confident that the designs you propose can be implemented with minimal issues at the site. Being customer-centric is a critical aspect of this position, as you will be expected to deliver highly functional and aesthetically pleasing designs while being mindful of the customer's budget constraints. Previous exposure to residential projects is a must, as well as proficiency in Google Sketchup software. Moreover, you should possess strong communication skills, both verbal and written, in order to effectively convey and defend your ideas, designs, and pricing. Proficiency in English is mandatory, and knowledge of the local language is desirable. An ability to analyze sales reports, project turnaround times, and customer satisfaction levels will also be an integral part of your responsibilities in this role.,

The role involves leading high-level audits for global functions in GBS, ensuring accuracy and compliance with SLA turnaround time. You will act as a focal point for the audit department for orders and refunds, managing strategies and driving improvement through technology and innovation. Reporting and controlling audits processed, implementing process improvements, and promptly escalating financial deficiencies are key responsibilities. Additionally, you will support company projects, maintain positive customer relationships, and communicate departmental updates effectively. The Audit Coordinator collaborates with GBS Member Operations Management to identify re-skilling opportunities for staff aligned with the GBS model evolution. Success in this position is marked by innovation, openness to change, and effective succession planning. Successful candidates will possess excellent communication, analytical, and problem-solving skills, along with proficiency in English. An advanced knowledge of the Marketing Plan, customer-centric approach, deadline-consciousness, and adaptability to evolving environments are essential. Demonstrated flexibility, proficiency in Microsoft Office, and at least 1 year of audit experience are required. The ability to motivate peers without formal authority is also crucial. The educational requirement for this position is a Bachelor's degree or equivalent experience.,

As an Interior Designer/Architect at our company, you will be responsible for creating innovative and functional designs for various residential projects. You should hold a minimum 2-year Diploma in Interior Designing or Architecture from a reputable institution. Your role will involve overseeing the site experience to ensure that the proposed designs can be implemented smoothly. It is essential that you prioritize customer satisfaction by delivering solutions that are both functional and visually appealing while staying within the customer's budget. Proficiency in Google Sketchup software is required for this position. Additionally, strong communication skills are crucial as you will be required to effectively communicate and defend your ideas, designs, and pricing. Fluency in English is a must, and knowledge of the local language would be advantageous. If you are passionate about interior design, possess the necessary qualifications, and have a keen eye for detail, we would like to hear from you. Join our team and contribute to creating exceptional living spaces for our clients.,

As the Lead Designer at HomeLane, you will be responsible for overseeing the design process for a group of HomeLane customers, right from the initial meeting to order booking and final design approval. Your primary focus will be on collaborating with customers, understanding their needs, and delivering the best possible design solutions for their homes. This includes providing quotes, creating detailed designs, and preparing production drawings for manufacturing. In this role, you will need to manage multiple design projects simultaneously, ensuring that each project is prioritized effectively and executed efficiently. You will also be required to analyze sales reports, monitor project turnaround times, and evaluate customer satisfaction levels to continually improve our services. To qualify for this position, you must hold a minimum 2-year Diploma in Interior Designing or Architecture from a reputable institution. Site experience is crucial, as you should be confident that your proposed designs can be implemented on site with minimal issues. Customer-centricity is key in this role, as you will be expected to deliver functional and aesthetically pleasing designs while staying within the customer's budget. Experience with residential projects is a must, and proficiency in Google Sketchup software is highly desirable. Strong communication skills are essential, both in verbal and written forms, to effectively convey and defend your design ideas and pricing. Fluency in English is mandatory, and knowledge of the local language is an added advantage.,

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

As a member of our team, you will be responsible for conducting research and analysis on sustainability data of companies across multiple sectors. This will involve analyzing Annual Reports, ESG Reports, CSR Reports, Proxy Statements, and Articles of companies to extract ESG related information. You will also be required to understand and analyze company Policies, Processes, and Commitments towards their Stakeholders, the Society, and the Environment. In addition, you will play a crucial role in sorting, cleaning, and managing ESG data for our clients. Your support to a team of Sustainability Consultants and Senior Consultants on a daily basis will be essential in ensuring smooth operations. About the Company: At Solve, we are dedicated to providing top-quality financial consulting services tailored for today's dynamic business landscape. Our customer-centric approach drives us to adapt quickly to changing environments and market demands while consistently delivering value to our clients and fostering strong relationships. We believe in driving innovation and transformation to achieve scale and success. We are looking to build a team of technical, passionate, and result-driven professionals who excel in delivering smart and customized financial solutions. Together, we will focus on enhancing technical skills required for successful financial management and contributing towards a sustainable future.,

As a Product Manager at Utopiic, your primary responsibility will be to drive the growth of our SaaS platform. This will involve developing and executing effective sales strategies to acquire new customers and enhance relationships with existing clients. You will collaborate closely with cross-functional teams to ensure that the product positioning aligns with market demands. Additionally, you will play a crucial role in shaping the product roadmap based on valuable customer feedback. Your key responsibilities will include developing and implementing sales strategies to foster product adoption in target markets, focusing on expanding Utopiic's client base. You will be tasked with identifying and engaging potential clients through networking, outbound efforts, and lead qualification to build a strong sales pipeline. Maintaining strong relationships with key decision-makers and providing in-depth knowledge about Utopiic's product offerings will also be part of your role. Conducting impactful product demos and presentations to prospective customers, showcasing the value proposition and competitive advantage of Utopiic's platform, is essential. Collaboration with marketing teams to create materials and strategies supporting sales efforts, as well as providing customer insights to the product teams for future enhancements, will be crucial. Tracking and reporting sales performance metrics, forecasts, and pipeline health to meet targets and providing regular updates to senior management on progress will also be part of your responsibilities. Negotiating contracts, pricing, and terms with potential clients to effectively close deals and ensure post-sale customer satisfaction is key. Staying informed about market trends, competitor offerings, and customer feedback to refine the sales approach and contribute to the product development team will also be necessary. To qualify for this role, you should have at least 5 years of experience in B2B SaaS sales, preferably within sustainability or ESG-related products. A bachelor's degree in business, marketing, or a related field is required, while an MBA is a plus. Strong sales skills with a proven track record of meeting or exceeding targets, experience in lead generation, negotiations, and closing enterprise deals are essential. Technical knowledge of SaaS-based solutions, product demos, and familiarity with ESG frameworks is highly preferred. Excellent communication, presentation, and negotiation skills, customer-centric approach, problem-solving abilities, collaboration skills, and proficiency in CRM tools like Salesforce or HubSpot are also important. In return, you can expect a competitive salary and commission structure, health and wellness benefits, career growth opportunities in a fast-growing ESG SaaS company, a flexible work environment including remote options, and the opportunity to contribute meaningfully to global sustainability.,

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Its official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Overview This role is vital in ensuring Bazaarvoice customers receive the maximum possible value from their contracted services and achieve stated goals in the areas of Social & E-Commerce. You will leverage innovative technologies to support some of the worlds leading brands. Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations. This role is pro-active and dynamic. Each CSM will need strategic planning skills and the ability to provide value-based messaging to articulate the tangible value of Bazaarvoice and to motivate client action. CSMs will also need to manage priorities across a varied portfolio of 70-80 accounts. Each CSM is responsible for the care of a diverse, named portfolio of accounts in EMEA. CSMs leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. These methods are a blend of direct, digital, live, and pre-recorded content. As a CSM, you will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes. Key Responsibilities Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships. Observe and track trends across portfolio analytics to recommend best practices. Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc). Discover and influence clients internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI. Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice. Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes. Promote new feature adoption to enhance client satisfaction and program performance. Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts. Skills And Experience Necessary For The Role Confident and solid written and verbal communication in English and either French or German College education Bachelor degree or equivalent 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies. Skillful in time management, organizational systems, and prioritization. Ability to manage high volume of accounts and directly own client relationships concurrently. Sufficient in meeting deadlines and expectations with minimal supervision. High level of comfort with Microsoft Office and Google suites. Outstanding oral, written, and client-facing presentation skills. Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations. Curious mindset and strong desire to learn. Customer-centric oriented with a focus on delivering value (KPIs definition tracking). Experience with Gainsight and Salesforce a plus, but not required. Working hours: 2:30pm-11:30pm IST Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Global Technology Park, Bellandur. Why Join Us Opportunity to work with cutting-edge technology and make a meaningful impact. Collaborative and innovative work environment. Competitive salary and comprehensive benefits package. We are a Great Place To Work certified (three years in a row). Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because its in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because were laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion whats best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion ,

The role of Front Office Executive in the HR & Admin department is crucial in creating a positive first impression and ensuring smooth office operations. As a Front Office Executive, you will be the initial point of contact for clients, visitors, and employees, both in person and over the phone. It is essential to possess excellent communication skills, active listening abilities, and quick learning capabilities. Your role will encompass tasks such as greeting visitors, answering and directing incoming calls, scheduling appointments, and managing office correspondence. The ideal candidate for this position should be a female candidate from the Western Line, aged between 22 to 32 years, and a graduate. Proficiency in using office equipment such as phones, computers, and software is necessary, along with knowledge of MS-Office applications like Word and Excel. Additionally, having good handwriting in both English and Hindi is preferred. Key skills required for this role include phone etiquettes, time management, customer service, and the ability to maintain a professional and courteous demeanor. Traits like being humble, customer-centric, and professionalism are highly valued in this position. A minimum of 2 to 5 years of front office experience is preferred for this role. Responsibilities of a Front Office Executive include welcoming visitors, answering and routing calls, managing appointments, handling mail and packages, and assisting with administrative tasks. The work timing for this full-time position is from 10:30 am to 7:00 pm, Monday to Saturday, with the role reporting to the Manager HR & Admin. In terms of benefits, the position offers leave encashment, paid sick time, paid time off, and Provident Fund benefits. The candidate must reside in the Western Line area and have completed a Bachelor's degree. Additionally, proficiency in Excel functions and formulas, along with a total of 2 years of work experience, is required. The Front Office Executive will work on a day shift basis and should be able to multitask efficiently and maintain a professional demeanor while handling various responsibilities.,