Sales & Support (Customer Success Executive) – Night Shift (Sales + Service)

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About the Role:

Customer Success Executive

sales-oriented conversations

service-related tasks

Key Responsibilities:

• Act as the first point of contact for customer inquiries during night shift hours.
• Provide prompt, clear, and professional responses via email, chat, or calls.
• Troubleshoot basic technical issues and escalate when necessary.
• Monitor customer usage and proactively reach out to ensure successful product adoption.
• Identify opportunities to upsell or cross-sell features, plans, or services.
• Guide new leads through the onboarding process and provide product demos.
• Convert trials into paid customers by understanding their business needs and aligning product benefits.
• Build strong, long-term relationships with customers to ensure loyalty and satisfaction.
• Gather feedback and share customer insights with the product and marketing teams.
• Maintain accurate records of customer interactions using CRM tools.
  

Skills & Requirements:

• 1–7 years of experience in Customer Success, Technical Support, or SaaS Sales roles.
• Excellent written and spoken English communication skills.
• Prior experience in handling both inbound support and outbound sales is preferred.
• Comfortable working night shifts (as per US), holidays, and even on weekends when required.
• Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc)
• Problem-solving attitude with a focus on customer satisfaction and product value.
• Knowledge of technical troubleshooting or support processes.