Sales Head

Our Expectations From You

Responsibilities

• Manage a team of individuals working on telesales/customer support
• Resolve customer complaints brought to your attention
• Create policies and procedures
• Plan the training and standardization of service delivery
• Manage inbound and outbound customer calls in a timely manner
• Identify customers' needs and wants, clarifying information whenever possible
• Conduct quality assurance surveys with customers and provide feedback to the team
• Gain comprehensive product knowledge to enhance customer support
• Maintain a pleasant working environment for your team
  

Requirements

• Persuasive and goal-oriented
• Self-motivated and self-directed
• Knowledge of end-to-end sales process
• 2 years experience in software sales; IT services sales experience preferred
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred
• Qualification: Graduate degree or equivalent
  

Would be awesome to have

• Strong Communications Skills
• Ability to work with different teams
  

Working At LN Webworks

Why LN Webworks?

• Present in 3 locations
• Pioneers of digital experience services in the region
• We started in 2013 with a team of 2 and Now we have 80 happy team members in Ludhiana & Dehradun Locations. That's the proof that we know how to survive & thrive :)
• The average tenure of our team member with LN Webworks is 5 years - we must be doing something right.
• Amazing healthy & calm workspace with full of greenery all around. Both of our lawns are packed with basketball and Badminton players during break times
• Yoga sessions, Dance sessions, Tech presentations, Coaching from experts, Weekly activities, Food stalls, In-house DJ parties, Gaming Competitions, you name it. We are doing all of this
• Need we say more?