Sales Executive (Only for Female)

Job description

We are seeking a highly skilled and dedicated FEMALE Customer Relationship Manager with sales to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working a night shift from 6:45 PM to 3:45 AM, ensuring that our customers receive timely support during their preferred hours.

Key Responsibilities:

• Handle customer inquiries and provide prompt, accurate, and professional responses via various communication channels, including phone calls, emails, and live chat.
• Act as the first point of contact for customers, actively listening to their concerns and resolving issues efficiently and effectively.
• Understand and address customer needs, providing appropriate product information, troubleshooting assistance, and guidance to ensure a satisfactory resolution.
• Maintain a high level of product knowledge to effectively support customers and address inquiries regarding our services and offerings.
• Update customer accounts and records accurately, documenting interactions, inquiries, and resolutions in our CRM system.
• Collaborate with cross-functional teams, including Sales, Technical Support, and Product Development, to escalate and resolve complex customer issues.
• Assist in the continuous improvement of customer support processes by identifying recurring issues and suggesting proactive solutions.
• Uphold company policies and procedures while demonstrating professionalism, empathy, and a customer-centric approach in all interactions.

Key Requirements:

• Previous experience in a customer support or similar role is essential.
• Exceptional spoken and written English language skills are crucial, as the majority of customer interactions will be conducted in English.
• Excellent listening skills to understand and effectively respond to customer inquiries and concerns.
• Strong problem-solving abilities and the capacity to think on your feet to provide timely solutions.
• Empathy and patience in dealing with customers, ensuring a positive customer experience even in challenging situations.
• Ability to multitask and prioritize tasks in a fast-paced environment to meet individual and team targets.
• Proficiency in using customer support software, CRM systems, and other relevant tools.
• Availability to work the night shift from 6:45 PM to 3:45 AM, including weekends and holidays, as required.
• A strong commitment to maintaining confidentiality and handling sensitive customer information with discretion.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person