Sales and Customer Support Executive

Company Overview:

Digiversal combines education and business expertise to deliver holistic solutions that drive success. Our EdTech services enhance learning outcomes through academic mentorship, personalized tutoring, and structured study support. We manage one of the largest free digital libraries of study resources and leverage tech innovation to connect international university students with the right tutors and study material. Our mission is to make education work for everyone by fostering curiosity and delivering a responsive, inquiry-based pedagogical approach.

Position:

Location:

Employment Type:

Role Overview:

As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.

Key Responsibilities:

• Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
• Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
• Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
• Identify customer needs and provide tailored solutions, contributing to revenue growth.
• Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
• Maintain a collaborative approach with internal teams to ensure smooth operations.
• Work in a 24/7 dynamic environment with flexible shift schedules.
• Ensure data accuracy and maintain comprehensive records of customer interactions.

Required Skills & Competencies:

• Excellent communication skills in English (preference for Australia/UK accent proficiency).
• Strong interpersonal and analytical skills.
• Proficiency in typing (high speed and accuracy required for live chat support).
• Ability to work under pressure and meet tight deadlines.
• Effective multitasking and time management capabilities.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite is an added advantage.

Educational Qualifications:

• Graduate from a reputed institution (any discipline).
• MBA or a Masters degree in a specialized subject is an added advantage.
• Experience in international client handling (voice and non-voice support).
• A background in Management/Medical Science/ Finance/accounting or engineering is beneficial but not mandatory.

Why Join Digiversal?

• Dynamic and growth-oriented work environment.
• Opportunity to work with international clients.
• Learning and development opportunities.
• Competitive salary and incentives.
• Exposure to the fast-growing EdTech and business solutions domain.

If you are passionate about customer engagement, sales, and providing top-notch support, we invite you to be part of our team!