8 Post-Sales Support Jobs

Inviting applications for the role of ICAN- Management Trainee/Assistant Manager Manages the progress and performance of the ICAN team and is a directsupervisor who has closest proximity with Internal teams. The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Responsibilities . Timely resolution of requests flowing through ICAN&rsquos case management system requiring: o Research and/or tracking of an order. o Contacting vendors for invoicing, order cancellations/amendments/status, etc. o Sourcing and applying of freight and special service quotes. o Expediting a pick on an order or any other distribution request. o Expediting of drop ship orders as needed. o Estimated delivery dates or lead times on products. . Understanding and support of established client business processes that align with Pre-Invoice Support . Navigation and understanding of external business partner resource tools and reporting. . Attainment of specified goal targets and objectives for direct job scope and overall department performance. . Building solid relationships with other internal departments and vendors. . Evaluation of current processes for improvement and work on recommendations with management. . Working as a team to manage daily workflow. . Handling escalated customer issues when necessary. . Answering emails and incoming calls from internal customers as needed. . Assist to hire, groom and help new members to onboard . Provide input for promotions and staff reviews . Facilitate regular 1 on 1 meetings and direct goal development and progress . Perform weekly trending-based coaching to manage team members performance . Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team . Contact person for client and internal stakeholders for any customer relations related issues. . Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners . Support and coordinate the team on daily processing/operations, workload allocation . Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting/Contractingor Customer Relations . Industry Experience - Services or hi-tech industry . Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Proficient in Microsoft Office applications. . Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders . Excellent organizational and creative problem-solving skills. . Demonstrated resourcefulness with critical attention to details. . History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. . Demonstrated ability to quickly learn new systems and processes and put them into practical use. . Excellent typing and data entry skills. . Diploma / Post Graduation in International supply chain management / Sourcing Management . Oracle, Service now, SAP, knowledge and experience would be an added advantage . Proficiency in coaching skills and with high level of confidentiality and professionalism . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

Inviting applications for the role of ICAN- Management Trainee/Assistant Manager Manages the progress and performance of the ICAN team and is a directsupervisor who has closest proximity with Internal teams. The ICAN Research Specialist provides pre-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Responsibilities . Timely resolution of requests flowing through ICAN&rsquos case management system requiring: o Research and/or tracking of an order. o Contacting vendors for invoicing, order cancellations/amendments/status, etc. o Sourcing and applying of freight and special service quotes. o Expediting a pick on an order or any other distribution request. o Expediting of drop ship orders as needed. o Estimated delivery dates or lead times on products. . Understanding and support of established client business processes that align with Pre-Invoice Support . Navigation and understanding of external business partner resource tools and reporting. . Attainment of specified goal targets and objectives for direct job scope and overall department performance. . Building solid relationships with other internal departments and vendors. . Evaluation of current processes for improvement and work on recommendations with management. . Working as a team to manage daily workflow. . Handling escalated customer issues when necessary. . Answering emails and incoming calls from internal customers as needed. . Assist to hire, groom and help new members to onboard . Provide input for promotions and staff reviews . Facilitate regular 1 on 1 meetings and direct goal development and progress . Perform weekly trending-based coaching to manage team members performance . Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team . Contact person for client and internal stakeholders for any customer relations related issues. . Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners . Support and coordinate the team on daily processing/operations, workload allocation . Manage the flow of day-to-day operation, Respond to customer queries and concerns Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting/Contractingor Customer Relations . Industry Experience - Services or hi-tech industry . Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Proficient in Microsoft Office applications. . Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders . Excellent organizational and creative problem-solving skills. . Demonstrated resourcefulness with critical attention to details. . History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. . Demonstrated ability to quickly learn new systems and processes and put them into practical use. . Excellent typing and data entry skills. . Diploma / Post Graduation in International supply chain management / Sourcing Management . Oracle, Service now, SAP, knowledge and experience would be an added advantage . Proficiency in coaching skills and with high level of confidentiality and professionalism . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

Sell EdTech solutions to students, parents, and institutions. Handle demos, follow-ups, closures. Ensure post-sale support to meet monthly sales targets. Required Candidate profile Graduate with 2–3 yrs in B2C/B2B or EdTech sales. Strong communication, CRM knowledge, target-driven Passionate about educational solutions and should be willing to work as Field sales when required

Job Description: We are looking for a dynamic and technically sound Sales Engineer to drive sales of Motans material handling solutions (dryers, loaders, blenders, conveying systems) across Vapi, Silvassa, and Daman . The role involves identifying potential customers, handling enquiries, preparing techno-commercial offers, and converting leads to orders. Key Responsibilities: Promote Motan products to plastic processing companies in the assigned region. Generate new leads and maintain relationships with existing clients. Prepare technical proposals and negotiate commercial terms. Coordinate with service, logistics, and application teams for smooth execution. Track market trends and provide competitor insights.

Job Title: Inside Sales Counsellor Location: Mumbai (Bandra West), Bangalore (Richmond Circle), Gurgaon (Sec-32) Work Days: 6 Days a week, Time: 9.30 am to 6.30 pm Position Overview We are seeking dynamic, enthusiastic, and driven professionals for the role of Inside Sales Counsellor. The ideal candidate will play a crucial role in engaging with prospective learners, driving sales conversions, and managing the end-to-end sales lifecycle of NIIT's career-oriented programs. Key Responsibilities Lead Engagement & Follow-Up: Reach out to prospective learners through phone calls, emails, chats, and social media to share NIITs value proposition and encourage enrolment. Sales Lifecycle Management: o Interest Generation: Understand learner needs and promote suitable NIIT programs. o Product Demonstration: Present program features, benefits, and outcomes effectively to prospective learners. o Sales Closure: Successfully convert leads into enrolled learners through persuasive selling techniques. o Post-Sales Relationship Management: Foster long-term relationships with customers to ensure satisfaction and encourage referrals. Communication Management: Maintain ongoing communication with leads throughout the pre-sales and post-sales journey. CRM & Record Maintenance: Document all interactions and maintain accurate records using CRM tools to track lead status, communication, and follow-ups. Key Skills & Competencies Sales Acumen: Proven ability to understand sales cycles and drive successful closures. Target Orientation: Demonstrated capability to meet or exceed sales goals in a performance-driven environment. Customer-Centric Approach: Ability to understand learner needs and offer suitable solutions. Strong Communication & Influencing Skills: Confident and persuasive in verbal and written communication. Self-Motivated & Energetic: Positive attitude with a proactive approach towards daily tasks and challenges. Ethical Conduct: Maintains integrity and professionalism in all interactions. Additional Requirements Ability to adapt quickly in a fast-paced, goal-oriented environment. Exceptional interpersonal skills and ability to build rapport with learners. Organized, detail-oriented, and efficient in handling multiple leads. Experience with CRM platforms and digital communication tools is a plus. Education & Experience Education: Bachelors degree in any discipline. Experience: 1--3 years in inside sales, edtech sales, or counselling preferred. What We Offer Opportunity to be part of a reputed, industry-leading organization. Professional growth in a high-impact sales environment. Competitive compensation with performance incentives. Continuous learning and development opportunities. Join NIIT and help build the workforce of tomorrow. Skills: - Inside Sales Sales Counsellor Career Counsellor Education Sales EdTech Sales Lead Conversion Sales Lifecycle Management Telecalling Lead Follow-up CRM Management Pre-Sales Post-Sales Support Sales Target Achievement Sales Acumen Goal Oriented Customer Centric Communication Skills Influencing Skills Interpersonal Skills Self-Motivation High Energy Integrity Product Demonstration Objection Handling Negotiation Skills CRM Software Sales Tools Email Communication Chat Tools Social Media Communication Microsoft Office Google WorkspaceDigital Learning Skill Development Career Advancement Programs Training and Development EdTech Education Technology Skills Development Corporation

We are looking for sharp, confident, and motivated individuals to join our sales team. If you are experienced in software sales , youll be considered for a full-time role. If youre an MBA fresher (2024/2025) with strong communication and marketing skills, we offer a paid internship with a Pre-Placement Offer (PPO) based on performance. Key Responsibilities Identify and generate business leads through LinkedIn, industry events, referrals, etc. Connect with potential clients, understand their needs, and introduce our software solutions Conduct product demonstrations and present business use-cases to clients Follow up consistently and close deals with decision-makers Coordinate with internal teams to ensure timely proposal submission and support Maintain sales pipeline and client engagement records Who Can Apply? For Experienced Professionals 14 years in software or IT product sales Experience in handling B2B clients and closing deals Strong verbal communication and confident presentation skills Knowledge of software product lifecycle and solution selling For MBA Freshers (2024/2025 Pass Out) MBA with specialization in Sales/Marketing preferred Excellent spoken English and presentation skills Good understanding of business communication and sales process Strong willingness to learn and take ownership Will start as Intern get absorbed based on performance ( PPO ) What We Offer Competitive salary + incentives (for experienced candidates) Paid internship with offer letter & real client exposure (for freshers) PPO opportunity for high-performing interns Mentoring from experienced professionals Opportunity to attend conferences, client meetings & live demos Fast growth environment with learning in both sales and product side How to Apply If your profile matches the above criteria, please send your resume to hr@dinmind.com with the subject line: Application – Business Development Executive [Experienced / Fresher]” If your profile is shortlisted, our team will get in touch to schedule an interview. Have questions? Feel free to call our HR team at 63807 69619 for any clarification.

Job Description: We are seeking a dynamic and experienced Import Medicine Coordinator to join our growing pharmaceutical team, with operations in Chennai . The ideal candidate will have a strong track record in oncology product sales , fluency in Tamil , and established connections within the South India healthcare ecosystem . Key Responsibilities: Develop and maintain strong relationships with hospitals, oncologists, and key medical institutions. Manage B2B medical sales activities across hospital and oncology lines . Coordinate client requirements throughout the import medicine sales cycle. Plan and execute outreach to Key Opinion Leaders (KOLs) and decision-makers. Recommend customized product solutions based on specific medical needs. Monitor sales pipeline, ensure timely delivery, and provide post-sales support. Drive business growth and profitability across Tamil Nadu . Required Skills & Qualifications: Fluency in Tamil and familiarity with the Chennai healthcare markets. 3 to 5 years of proven experience in Oncology/Hospital Line Product Sales . Strong expertise in B2B medical or pharma sales operations . Excellent communication, negotiation, and interpersonal skills. High accountability, goal-driven mindset, and ability to work independently. Why Join Us? Be part of a strategic HQ setup in South Indias key pharma hubs. Work in a collaborative and high-impact environment. Attractive compensation, incentives, and long-term growth opportunities.

What will you be doing Acting as a mentor & guide, being a source of career advice for potential learners. Counselling learning prospects, offering career advice, and providing a sense of how CCBP 4.0 Programs can accelerate their career. Establishing the effectiveness and uniqueness of CCBP 4.0 Programs. Taking responsibility for the entire sales closing life cycle for your assigned leads. Phone/video calls, product demonstration, sales closing, and post-sales relationship management fall under this category. Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team. Carrying weekly revenue and enrollment targets. What are we looking for An individual with excellent Marathi and Hindi Communication skills, interpersonal abilities, and presentation skills. Highly dedicated individuals who are hardworking and extremely determined. Reliable and trustworthy individuals who can easily build rapport with prospects. People with a strong sense of empathy and great patience. People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within deadlines. A sales mindset to effectively communicate NxtWave offerings to prospective learners and achieve revenue targets. Passion for delivering the highest levels of customer service at all times. Languages Known: Native speaker of Marathi and Hindi. Proficiency in English will be an advantage.